Public bug reported: Upon attempting to add debug repositories to apt and then opening Software Updater, the cache loaded and then I switched to the Ubuntu Software Tab. I then clicked the checkmark next to "software restricted by copyright or legal issues." I then clicked the Close button, and then the reload button.
The window that shows the reload process became stuck and would not be dismissed, softlocking me in the update-manager app and forcing me to kill the application. Expected Results: Software Update applies the changes without issue and then quits, or throws and error if that is not possible and I made a mistake Actual Results: Software Update manager hangs ans softlocks me into forcing me to kill the process. Prior to the issue occurring, I ran "echo -e "deb http://ddebs.ubuntu.com $(lsb_release -cs)-updates main restricted universe multiverse\ndeb http://ddebs.ubuntu.com $(lsb_release -cs)-proposed main restricted universe multiverse" | sudo tee -a /etc/apt/sources.list.d/ddebs.list" and then opened Software Update manager. I was attempting to follow the steps to debug on this URL: https://wiki.ubuntu.com/DebuggingProgramCrash However, I skipped the first step in adding the debug repositories and added the one in the second step before opening Software & Updates. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: update-manager 1:19.04.8 ProcVersionSignature: Ubuntu 5.3.0-23.25-generic 5.3.7 Uname: Linux 5.3.0-23-generic x86_64 ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 27 11:46:27 2019 GsettingsChanges: b'com.ubuntu.update-manager' b'window-width' b'645' b'com.ubuntu.update-manager' b'launch-count' b'4' b'com.ubuntu.update-manager' b'first-run' b'false' b'com.ubuntu.update-manager' b'show-details' b'true' b'com.ubuntu.update-manager' b'launch-time' b'int64 1574872075' InstallationDate: Installed on 2019-11-20 (6 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: update-manager UpgradeStatus: No upgrade log present (probably fresh install) mtime.conffile..etc.apport.crashdb.conf: 2019-11-24T17:17:29.098099 ** Affects: update-manager (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug eoan ** Attachment added: "Image of the program's UI, which is in a state preventing me from quitting." https://bugs.launchpad.net/bugs/1854184/+attachment/5308193/+files/Screenshot%20from%202019-11-27%2011-56-14.png -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1854184 Title: Software & Updates window freezes entirely when I open it for the first time since adding debug repositories. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/update-manager/+bug/1854184/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
