apport information ** Tags added: apport-collected
** Description changed: This problem seems begin from ubuntu 19.04. Sometimes after login, headphone outputs white noise only, speaker does not work. Nothing can play music with the noise. The noise is impossible to stop except POWEROFF the PC. Rebooting cannot stop it, the noise keeps even reboot into Windows OS. In Windows OS, headphone still white noise, after unplugging headphone, the speaker does not work, too. It works fine in Windows OS. If I remove pulseaudio, only use ALSA. It also works stable. (But now... firefox do not support ALSA, chromium-snap do not support ALSA too...) It seems pulseaudio killed the sound card... The problem appears randomly, I do not know how to reproduce. sorry... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.0-1ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-24.26-generic 5.3.10 Uname: Linux 5.3.0-24-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu13 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: aya 5434 F.... pulseaudio /dev/snd/controlC0: aya 5434 F.... pulseaudio Date: Sun Dec 8 19:51:02 2019 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 11/16/2018 dmi.bios.vendor: INSYDE Corp. dmi.bios.version: 1.07.05RHZX1 dmi.board.asset.tag: Tag 12345 dmi.board.name: NH50_70_55_58_ED,EDQ dmi.board.vendor: Notebook dmi.board.version: Not Applicable dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: Notebook dmi.chassis.version: N/A dmi.modalias: dmi:bvnINSYDECorp.:bvr1.07.05RHZX1:bd11/16/2018:svnHASEEComputer:pnNH50_70_55_58_ED,EDQ:pvrNotApplicable:rvnNotebook:rnNH50_70_55_58_ED,EDQ:rvrNotApplicable:cvnNotebook:ct10:cvrN/A: dmi.product.family: Not Applicable dmi.product.name: NH50_70_55_58_ED,EDQ dmi.product.sku: Not Applicable dmi.product.version: Not Applicable dmi.sys.vendor: HASEE Computer + --- + ProblemType: Bug + ApportVersion: 2.20.11-0ubuntu13 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC0: aya 1796 F.... pulseaudio + /dev/snd/controlC1: aya 1796 F.... pulseaudio + DistroRelease: Ubuntu 20.04 + MachineType: HASEE Computer NH50_70_55_58_ED,EDQ + NonfreeKernelModules: nvidia_modeset nvidia + Package: pulseaudio 1:13.0-1ubuntu1 + PackageArchitecture: amd64 + ProcFB: 0 i915drmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-24-generic root=UUID=deda3529-9822-4f34-9103-f54a6a63d681 ro + ProcVersionSignature: Ubuntu 5.3.0-24.26-generic 5.3.10 + PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. + RelatedPackageVersions: + linux-restricted-modules-5.3.0-24-generic N/A + linux-backports-modules-5.3.0-24-generic N/A + linux-firmware 1.184 + Tags: focal + Uname: Linux 5.3.0-24-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: + + _MarkForUpload: True + dmi.bios.date: 11/16/2018 + dmi.bios.vendor: INSYDE Corp. + dmi.bios.version: 1.07.05RHZX1 + dmi.board.asset.tag: Tag 12345 + dmi.board.name: NH50_70_55_58_ED,EDQ + dmi.board.vendor: Notebook + dmi.board.version: Not Applicable + dmi.chassis.asset.tag: No Asset Tag + dmi.chassis.type: 10 + dmi.chassis.vendor: Notebook + dmi.chassis.version: N/A + dmi.modalias: dmi:bvnINSYDECorp.:bvr1.07.05RHZX1:bd11/16/2018:svnHASEEComputer:pnNH50_70_55_58_ED,EDQ:pvrNotApplicable:rvnNotebook:rnNH50_70_55_58_ED,EDQ:rvrNotApplicable:cvnNotebook:ct10:cvrN/A: + dmi.product.family: Not Applicable + dmi.product.name: NH50_70_55_58_ED,EDQ + dmi.product.sku: Not Applicable + dmi.product.version: Not Applicable + dmi.sys.vendor: HASEE Computer ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1855584/+attachment/5310916/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1855584 Title: [Hasee NH50_70_55_58_ED,EDQ] pulseaudio: sometimes generate eternal white noise even reboot to Windows OS To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1855584/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
