Public bug reported: Following info from about:sync-log
``` 1578230581042 Sync.LogManager DEBUG Flushing file log 1578230581043 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1578230581043 FirefoxAccounts DEBUG getOAuthToken enter 1578230581047 FirefoxAccounts TRACE getCachedToken returning cached token 1578230581047 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1578230581049 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1578230581057 Sync.LogManager DEBUG Log cleanup threshold time: 1577366581057 1578230581075 Sync.LogManager DEBUG Done deleting files. 1578230581790 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1578231744394 FirefoxAccounts INFO Polling device commands. 1578231744395 Sync.Service DEBUG User-Agent: Firefox/71.0 (Linux x86_64) FxSync/1.73.0.20191205184924.desktop 1578231744395 Sync.Service INFO Starting sync at 2020-01-05 15:42:24 in browser session h18F_qHAu8gm 1578231744395 Sync.Service DEBUG In sync: should login. 1578231744395 Sync.Service INFO User logged in successfully - verifying login. 1578231744396 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1578231744396 Sync.Status DEBUG Status.login: error.login.reason.network => success.status_ok 1578231744396 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1578231744396 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1578231744396 Sync.BrowserIDManager INFO Getting keys 1578231744396 FirefoxAccounts INFO Migrating kB to derived keys. 1578231744401 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/device/commands?index=0 1578231744402 Sync.BrowserIDManager ERROR Non-authentication error in _fetchTokenForUser: Error: Can't change uid(resource://gre/modules/FxAccountsStorage.jsm:227:13) JS Stack trace: [email protected]:227:13 1578231744402 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.network 1578231744402 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1578231744402 Sync.BrowserIDManager INFO Failed to fetch the cluster URL: Error: Can't change uid(resource://gre/modules/FxAccountsStorage.jsm:227:13) JS Stack trace: [email protected]:227:13 1578231744403 Sync.Service DEBUG verifyLogin failed: Error: Can't change uid(resource://gre/modules/FxAccountsStorage.jsm:227:13) JS Stack trace: [email protected]:227:13 1578231744403 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1578231744403 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1578231744403 Sync.ErrorHandler ERROR Sync encountered a login error 1578231744403 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1578231744404 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1578231744405 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.js:1041:15) JS Stack trace: [email protected]:1041:15 1578231744405 Sync.Service DEBUG Not syncing: login returned false. ``` ``` 15:51 $ lsb_release -rd Description: Ubuntu 18.04.3 LTS Release: 18.04 ``` ``` 15:54 $ apt-cache policy firefox firefox: Installed: 71.0+build5-0ubuntu0.18.04.1 Candidate: 71.0+build5-0ubuntu0.18.04.1 Version table: *** 71.0+build5-0ubuntu0.18.04.1 500 500 http://il.archive.ubuntu.com/ubuntu bionic-updates/main amd64 Packages 500 http://security.ubuntu.com/ubuntu bionic-security/main amd64 Packages 100 /var/lib/dpkg/status 59.0.2+build1-0ubuntu1 500 500 http://il.archive.ubuntu.com/ubuntu bionic/main amd64 Packages ``` ** Affects: firefox (Ubuntu) Importance: Undecided Status: New -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1858333 Title: Firefox sync not working, error in _fetchTokenForUser To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1858333/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
