apport information
** Tags added: apport-collected eoan
** Description changed:
The problem it is that the new ASUS motherboard doesn't works properly,
the audio not sounds through the speakers how it shall.
On "alsamixer" it shows that the card it is a "HDA Intel PCH" and the
Chip "Realtek ALC1220"
I read recently that this chip had some problems on users and my question is
if there is any solution that you could know.
It's now tested on Ubuntu 19.10; Kernel 5.3.26 (by the moment the S.O.
doesn't upgrade the kernels to 5.4 or 5.5, and doesn't seems good idea make it
manually)
The PC configuration it is a monitor connected via hdmi and Speakers
"2.1" with power via usb, and output on the second cable from this
subwoofer. The result it is the sound being hear from left-speaker only
and quite bad.
Regards, I left you some extra information below:
*-core
descripción: Placa base
producto: PRIME Z390-A
fabricante: ASUSTeK COMPUTER INC.
id físico: 0
versión: Rev 1.xx
serie: 190755509801753
ranura: Default string
*-firmware
descripción: BIOS
fabricante: American Megatrends Inc.
id físico: 0
versión: 1401
date: 11/26/2019
tamaño: 64KiB
capacidad: 16MiB
capacidades: pci apm upgrade shadowing cdboot bootselect
socketedrom edd int13floppy1200 int13floppy720 int13floppy2880 int5printscreen
int9keyboard int14serial int17printer acpi usb biosbootspecification uefi
*-memory
descripción: Memoria de sistema
id físico: 4b
ranura: Placa de sistema o placa base
tamaño: 16GiB
*-bank:0
descripción: Project-Id-Version: lshwReport-Msgid-Bugs-To: FULL
NAME <EMAIL@ADDRESS>PO-Revision-Date: 2012-03-14 06:38+0000Last-Translator:
Paco Molinero <[email protected]>Language-Team: Spanish <[email protected]>MIME-Version:
1.0Content-Type: text/plain; charset=UTF-8Content-Transfer-Encoding:
8bitX-Launchpad-Export-Date: 2019-10-10 15:05+0000X-Generator: Launchpad (build
af2eefe214bd95389a09b7c956720881bab16807)Project-Id-Version:
lshwReport-Msgid-Bugs-To: FULL NAME <EMAIL@ADDRESS>PO-Revision-Date: 2012-03-14
06:38+0000Last-Translator: Paco Molinero <[email protected]>Language-Team: Spanish
<[email protected]>MIME-Version: 1.0Content-Type: text/plain;
charset=UTF-8Content-Transfer-Encoding: 8bitX-Launchpad-Export-Date: 2019-10-10
15:05+0000X-Generator: Launchpad (build
af2eefe214bd95389a09b7c956720881bab16807) [vacío]
id físico: 0
ranura: ChannelA-DIMM1
*-bank:1
descripción: DIMM DDR4 Síncrono 3200 MHz (0,3 ns)
producto: CMW16GX4M2C3200C16
fabricante: Corsair
id físico: 1
serie: 00000000
ranura: ChannelA-DIMM2
tamaño: 8GiB
anchura: 64 bits
reloj: 3200MHz (0.3ns)
*-bank:2
descripción: Project-Id-Version: lshwReport-Msgid-Bugs-To: FULL
NAME <EMAIL@ADDRESS>PO-Revision-Date: 2012-03-14 06:38+0000Last-Translator:
Paco Molinero <[email protected]>Language-Team: Spanish <[email protected]>MIME-Version:
1.0Content-Type: text/plain; charset=UTF-8Content-Transfer-Encoding:
8bitX-Launchpad-Export-Date: 2019-10-10 15:05+0000X-Generator: Launchpad (build
af2eefe214bd95389a09b7c956720881bab16807)Project-Id-Version:
lshwReport-Msgid-Bugs-To: FULL NAME <EMAIL@ADDRESS>PO-Revision-Date: 2012-03-14
06:38+0000Last-Translator: Paco Molinero <[email protected]>Language-Team: Spanish
<[email protected]>MIME-Version: 1.0Content-Type: text/plain;
charset=UTF-8Content-Transfer-Encoding: 8bitX-Launchpad-Export-Date: 2019-10-10
15:05+0000X-Generator: Launchpad (build
af2eefe214bd95389a09b7c956720881bab16807) [vacío]
id físico: 2
ranura: ChannelB-DIMM1
*-bank:3
descripción: DIMM DDR4 Síncrono 3200 MHz (0,3 ns)
producto: CMW16GX4M2C3200C16
fabricante: Corsair
id físico: 3
serie: 00000000
ranura: ChannelB-DIMM2
tamaño: 8GiB
anchura: 64 bits
reloj: 3200MHz (0.3ns)
*-cache:0
descripción: L1 caché
id físico: 56
ranura: L1 Cache
tamaño: 256KiB
capacidad: 256KiB
capacidades: synchronous internal write-back unified
configuración: level=1
*-cache:1
descripción: L2 caché
id físico: 57
ranura: L2 Cache
tamaño: 1MiB
capacidad: 1MiB
capacidades: synchronous internal write-back unified
configuración: level=2
*-cache:2
descripción: L3 caché
id físico: 58
ranura: L3 Cache
tamaño: 6MiB
capacidad: 6MiB
capacidades: synchronous internal write-back unified
configuración: level=3
*-cpu
descripción: CPU
producto: Intel(R) Core(TM) i3-9100F CPU @ 3.60GHz
fabricante: Intel Corp.
id físico: 59
información del bus: cpu@0
versión: Intel(R) Core(TM) i3-9100F CPU @ 3.60GHz
serie: To Be Filled By O.E.M.
ranura: LGA1151
tamaño: 4087MHz
capacidad: 4200MHz
anchura: 64 bits
reloj: 100MHz
capacidades: lm fpu fpu_exception wp vme de pse tsc msr pae mce cx8
apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht
tm pbe syscall nx pdpe1gb rdtscp x86-64 constant_tsc art arch_perfmon pebs bts
rep_good nopl xtopology nonstop_tsc cpuid aperfmperf pni pclmulqdq dtes64
monitor ds_cpl vmx est tm2 ssse3 sdbg fma cx16 xtpr pdcm pcid sse4_1 sse4_2
x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm abm
3dnowprefetch cpuid_fault epb invpcid_single pti ssbd ibrs ibpb stibp
tpr_shadow vnmi flexpriority ept vpid ept_ad fsgsbase tsc_adjust bmi1 avx2 smep
bmi2 erms invpcid mpx rdseed adx smap clflushopt intel_pt xsaveopt xsavec
xgetbv1 xsaves dtherm ida arat pln pts hwp hwp_notify hwp_act_window hwp_epp
md_clear flush_l1d cpufreq
configuración: cores=4 enabledcores=4 threads=4
*-pci
+ ---
+ ProblemType: Bug
+ ApportVersion: 2.20.11-0ubuntu8.2
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC2: carlos 1409 F.... pulseaudio
+ /dev/snd/controlC0: carlos 1409 F.... pulseaudio
+ /dev/snd/pcmC0D0p: carlos 1409 F...m pulseaudio
+ /dev/snd/controlC1: carlos 1409 F.... pulseaudio
+ CurrentDesktop: ubuntu:GNOME
+ DistroRelease: Ubuntu 19.10
+ InstallationDate: Installed on 2020-01-10 (5 days ago)
+ InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
+ IwConfig:
+ lo no wireless extensions.
+
+ eno1 no wireless extensions.
+ MachineType: System manufacturer System Product Name
+ NonfreeKernelModules: nvidia_modeset nvidia
+ Package: linux (not installed)
+ ProcEnviron:
+ TERM=xterm-256color
+ PATH=(custom, no user)
+ XDG_RUNTIME_DIR=<set>
+ LANG=es_ES.UTF-8
+ SHELL=/bin/bash
+ ProcFB: 0 EFI VGA
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-26-generic
root=UUID=12bb7f3e-26e9-4a52-9e0f-1c3821625de0 ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 5.3.0-26.28-generic 5.3.13
+ RelatedPackageVersions:
+ linux-restricted-modules-5.3.0-26-generic N/A
+ linux-backports-modules-5.3.0-26-generic N/A
+ linux-firmware 1.183.3
+ RfKill:
+
+ Tags: eoan
+ Uname: Linux 5.3.0-26-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 11/26/2019
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: 1401
+ dmi.board.asset.tag: Default string
+ dmi.board.name: PRIME Z390-A
+ dmi.board.vendor: ASUSTeK COMPUTER INC.
+ dmi.board.version: Rev 1.xx
+ dmi.chassis.asset.tag: Default string
+ dmi.chassis.type: 3
+ dmi.chassis.vendor: Default string
+ dmi.chassis.version: Default string
+ dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr1401:bd11/26/2019:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnPRIMEZ390-A:rvrRev1.xx:cvnDefaultstring:ct3:cvrDefaultstring:
+ dmi.product.family: To be filled by O.E.M.
+ dmi.product.name: System Product Name
+ dmi.product.sku: ASUS_MB_CNL
+ dmi.product.version: System Version
+ dmi.sys.vendor: System manufacturer
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1859688/+attachment/5320609/+files/AlsaInfo.txt
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https://bugs.launchpad.net/bugs/1859688
Title:
Chip Realtek ALC1220 not working properly
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