apport information
** Attachment added: "WifiSyslog.txt"
https://bugs.launchpad.net/bugs/1860800/+attachment/5322889/+files/WifiSyslog.txt
** Changed in: linux (Ubuntu)
Status: Incomplete => Confirmed
** Description changed:
Hello guys,
I can't shutdown Ubuntu 19.10. When I try, the shutdown screen appears.
The first two dots below the ubuntu logo, turn orange and then it
freezes. Reboot works fine.
The debug-shell is no use, because at the freeze point I can't type in
commands. When I press ESC to see what's going on during shutdown, the
last message to appear ist "[Some weird number] reboot: power down. Last
time I pressed ESC during shutdown the "weird number" was 85.270119. I
also tried to shutdown with the terminal commands "sudo shutdown now",
"sudo shutdown -P now", "sudo shutdown -h now", "poweroff" and "sudo
poweroff -f". All of them had the effect as describe above except the
command "sudo poweroff -f". After I typed in the command, I
authenticated and following messages appeared: "Powering off...". At
this point it freezed. I could still see the desktop and every visible
window, but I couldn't perform any actions; not even keyboard shortcuts
worked. It also did not help to change
'GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"' in /etc/default/grub to
'GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi=force"' and run "update-
grub".
Once the following command combo did work: "sudo swapoff -a && systemctl
poweroff", but the I reinstalled Ubuntu and now it doesn't work any
more.
In the application "Additional Drivers" I selected the proprietary
and tested driver of NVIDIA, but I can't to this for my WLAN-Card
(correct word?), because the "Additional Drivers" says it's not working,
but my WLAN works fine. I've got only Bluetooth problems. The displayed
name of the WLAN-Card is: "Intel Corporation: Wireless 7260 (Dual Band
Wireless-AC 7260)". I also tried to manually install a driver it didn't
help.
- When I wake up the laptop, a black screen appears with some error
+ When I wake up the laptop, a black screen appears with some error
messages, but only for a very short time so I can't make a photo of it.
I tried once and the text was unreadable.
I have the latest BIOS and my Computer model is MSI PX60 2QD.
+ It doesn't work with Arch Linux either.
+
Thanks for your help :)
- ---
+ ---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC0: leonard 1724 F.... pulseaudio
- /dev/snd/controlC1: leonard 1724 F.... pulseaudio
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: leonard 1724 F.... pulseaudio
+ /dev/snd/controlC1: leonard 1724 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2020-01-18 (7 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
MachineType: Micro-Star International Co., Ltd. PX60 2QD
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-26-generic
root=UUID=04df7493-393f-447e-bfb3-3dc43c2ee645 ro quiet splash acpi=force
vt.handoff=7
ProcVersionSignature: Ubuntu 5.3.0-26.28-generic 5.3.13
RelatedPackageVersions:
- linux-restricted-modules-5.3.0-26-generic N/A
- linux-backports-modules-5.3.0-26-generic N/A
- linux-firmware 1.183.3
+ linux-restricted-modules-5.3.0-26-generic N/A
+ linux-backports-modules-5.3.0-26-generic N/A
+ linux-firmware 1.183.3
Tags: eoan
Uname: Linux 5.3.0-26-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 11/03/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: E16H6IMS.110
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: MS-16H6
dmi.board.vendor: Micro-Star International Co., Ltd.
dmi.board.version: REV:0.B
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 10
dmi.chassis.vendor: Micro-Star International Co., Ltd.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrE16H6IMS.110:bd11/03/2015:svnMicro-StarInternationalCo.,Ltd.:pnPX602QD:pvrREV1.0:rvnMicro-StarInternationalCo.,Ltd.:rnMS-16H6:rvrREV0.B:cvnMicro-StarInternationalCo.,Ltd.:ct10:cvrToBeFilledByO.E.M.:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: PX60 2QD
dmi.product.sku: To be filled by O.E.M.
dmi.product.version: REV:1.0
dmi.sys.vendor: Micro-Star International Co., Ltd.
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https://bugs.launchpad.net/bugs/1860800
Title:
Ubuntu 19.10 doesn't shutdown
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