@Mohammed,

If you are using an EBS root, then you can detach the volume and attach
to another instance and then collect logs from it.

I might suggest that you make a snapshot, then change the volume to and
add an ssh key to root's ssh keys and then re-attach that volume to the
original instance and start it back up.

Its hard for me to guess what might be wrong though at this point.

Scott

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https://bugs.launchpad.net/bugs/1868077

Title:
  A new feature in cloud-init identified possible datasources for this
  system as:['Ec2', 'None']. However, the datasource used was: Azure

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