Public bug reported:
Summary ======= Internal speakers work as expected, but when plugging headphones through the 3.5mm jack, the "Select Audio Device" panel doesn't show up (it normally shows up to allow user to select what kind of device has been plugged in, be it headphones, microphone or headset). In the Sound Settings, the Output Device automatically switches to "Headphones - sof- hda-dsp", but no sound can be heard even though the vumeter in the Sound Settings moves! Steps to reproduce ================== 1. Install focal beta 2. Make sure the sound works as expected using the internal speakers and an audio file or Youtube 3. Plug headphones in jack 3.5mm interface Expected Results ================ - In Sound Settings, the headphones are automatically selected as output device - In Sound Settings, the vumeter under the Output Device moves according to the sound - Sound can be heard through the headphones Actual results ============== - In Sound Settings, the headphones are automatically selected as output device (OK) - In Sound Settings, the vumeter under the Output Device moves according to the sound (OK) - No sound can be heard (Not OK) Attached are output of `pactl info` and `pactl list` before and after plugging headphones, while playing a tune on Bandcamp in Firefox. Additional Info =============== Ubuntu: 20.04 beta image Certified device: <https://certification.ubuntu.com/hardware/201905-27083> system-manufacturer: Dell Inc. system-product-name: Vostro 5590 bios-version: 1.1.0 CPU: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz (8x) GPU: 00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:9b41] (rev 02) 01:00.0 3D controller [0302]: NVIDIA Corporation Device [10de:1d13] (rev a1) kernel-version: 5.4.0-21-generic ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu1 ProcVersionSignature: Ubuntu 5.4.0-21.25-generic 5.4.27 Uname: Linux 5.4.0-21-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu24 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: pieq 1768 F.... pulseaudio /dev/snd/pcmC0D0p: pieq 1768 F...m pulseaudio /dev/snd/pcmC0D6c: pieq 1768 F...m pulseaudio CurrentDesktop: ubuntu:GNOME Date: Tue Apr 7 16:33:27 2020 InstallationDate: Installed on 2020-04-07 (0 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Beta amd64 (20200402) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/18/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.1.0 dmi.board.vendor: Dell Inc. dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.1.0:bd07/18/2019:svnDellInc.:pnVostro5590:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct10:cvr: dmi.product.family: Vostro dmi.product.name: Vostro 5590 dmi.product.sku: 095A dmi.sys.vendor: Dell Inc. ** Affects: pulseaudio (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug focal -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1871329 Title: No "Select Audio Device" panel when plugging headphones, and no sound output to headphones To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1871329/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
