Same problem here. I cannot adjust the brightness using the GUI controls
or the intel_backlight controls in /sys. The following action has
(almost) no effect to the brightness or the value exposed in
"actual_brightness" in /sys/class/backlight/intel_backlight:

echo $value /sys/class/backlight/intel_backlight/brightness

Example no change by running the following commands as root:

echo 1 > /sys/class/backlight/intel_backlight/brightness
echo `cat /sys/class/backlight/intel_backlight/max_brightness` > 
/sys/class/backlight/intel_backlight/brightness


The only difference that can be observed is when writing 0 to the file:

echo 0 > /sys/class/backlight/intel_backlight/brightness

This turns off the display.

The bug does not exist in linux-image-5.4.0-21-generic, so installing
the standard non-oem kernel is a workaround to the bug.

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https://bugs.launchpad.net/bugs/1871330

Title:
  Dell XPS 13 (7390) brightness is not adjustable with recent kernel
  update

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