Public bug reported:

The HEIF image file format [1] is getting quite popular, mainly because
this is now the default image format for iOS [2]. Unfortunately, this is
not supported by default in Ubuntu (20.04). In practice, this means that
if someone sends you a picture from an iPhone, you won't be able to look
at it (and the error message in eog is just saying this "is not a
image",  not hinting at all that installing a small package could solve

Therefore, I'd recommend installing by default the following two extra 
packages. This is about 60kB: 


** Affects: libheif (Ubuntu)
     Importance: Undecided
         Status: New

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  HEIF support should be installed by default

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