Public bug reported:
Page 1 (<troubleshoot.SchedulerNotRunning.SchedulerNotRunning object at
0x7f3ef8f3aa60>):
{'cups_connection_failure': False}
Page 2 (<troubleshoot.ChoosePrinter.ChoosePrinter object at 0x7f3ef8f3af70>):
{'cups_dest': <cups.Dest G1010 (default)>,
'cups_instance': None,
'cups_queue': 'G1010',
'cups_queue_listed': True}
Page 3 (<troubleshoot.CheckPrinterSanity.CheckPrinterSanity object at
0x7f3ef8f63850>):
{'cups_device_uri_scheme': 'usb',
'cups_printer_dict': {'device-uri': 'usb://Canon/G1010%20series?serial=028901',
'printer-info': 'Canon G1010 series',
'printer-is-shared': False,
'printer-location': '',
'printer-make-and-model': 'Generic Text-Only Printer',
'printer-state': 3,
'printer-state-message': '',
'printer-state-reasons': ['none'],
'printer-type': 2240516,
'printer-uri-supported':
'ipp://localhost/printers/G1010'},
'cups_printer_remote': False,
'is_cups_class': False,
'local_cups_queue_attributes': {'charset-configured': 'utf-8',
'charset-supported': ['us-ascii', 'utf-8'],
'color-supported': False,
'compression-supported': ['none', 'gzip'],
'copies-default': 1,
'copies-supported': (1, 9999),
'cups-version': '2.3.1',
'device-uri':
'usb://Canon/G1010%20series?serial=028901',
'document-format-default':
'application/octet-stream',
'document-format-supported':
['application/octet-stream',
'application/vnd.cups-raw',
'application/x-cshell',
'application/x-csource',
'application/x-perl',
'application/x-shell',
'text/css',
'text/html',
'text/plain'],
'finishings-default': 3,
'finishings-supported': [3],
'generated-natural-language-supported':
['en-in'],
'ipp-features-supported':
['subscription-object'],
'ipp-versions-supported': ['1.0',
'1.1',
'2.0',
'2.1'],
'ippget-event-life': 15,
'job-cancel-after-default': 10800,
'job-cancel-after-supported': (0, 2147483647),
'job-creation-attributes-supported': ['copies',
'finishings',
'finishings-col',
'ipp-attribute-fidelity',
'job-hold-until',
'job-name',
'job-priority',
'job-sheets',
'media',
'media-col',
'multiple-document-handling',
'number-up',
'number-up-layout',
'orientation-requested',
'output-bin',
'page-delivery',
'page-ranges',
'print-color-mode',
'print-quality',
'print-scaling',
'printer-resolution',
'sides'],
'job-hold-until-default': 'no-hold',
'job-hold-until-supported': ['no-hold',
'indefinite',
'day-time',
'evening',
'night',
'second-shift',
'third-shift',
'weekend'],
'job-ids-supported': True,
'job-k-limit': 0,
'job-k-octets-supported': (0, 304884768),
'job-page-limit': 0,
'job-priority-default': 50,
'job-priority-supported': [100],
'job-quota-period': 0,
'job-settable-attributes-supported': ['copies',
'finishings',
'job-hold-until',
'job-name',
'job-priority',
'media',
'media-col',
'multiple-document-handling',
'number-up',
'output-bin',
'orientation-requested',
'page-ranges',
'print-color-mode',
'print-quality',
'printer-resolution',
'sides'],
'job-sheets-default': ('none', 'none'),
'job-sheets-supported': ['none',
'classified',
'confidential',
'form',
'secret',
'standard',
'topsecret',
'unclassified'],
'jpeg-k-octets-supported': (0, 304884768),
'jpeg-x-dimension-supported': (0, 65535),
'jpeg-y-dimension-supported': (1, 65535),
'marker-change-time': 0,
'media-bottom-margin-supported': [4],
'media-col-default': '(unknown IPP value tag '
'0x34)',
'media-col-supported': ['media-bottom-margin',
'media-left-margin',
'media-right-margin',
'media-size',
'media-source',
'media-top-margin',
'media-type'],
'media-default': 'iso_a4_210x297mm',
'media-left-margin-supported': [4],
'media-right-margin-supported': [4],
'media-size-supported': ['(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)'],
'media-supported': ['na_letter_8.5x11in',
'na_legal_8.5x14in',
'na_ledger_11x17in',
'custom_17x11in_17x11in',
'iso_a4_210x297mm',
'iso_a3_297x420mm',
'na_fanfold-eur_8.5x12in',
'na_foolscap_8.5x13in',
'custom_14x11in_14x11in',
'custom_14x8.5in_14x8.5in'],
'media-top-margin-supported': [4],
'multiple-document-handling-supported':
['separate-documents-uncollated-copies',
'separate-documents-collated-copies'],
'multiple-document-jobs-supported': True,
'multiple-operation-time-out': 900,
'multiple-operation-time-out-action':
'process-job',
'natural-language-configured': 'en-in',
'notify-attributes-supported':
['printer-state-change-time',
'notify-lease-expiration-time',
'notify-subscriber-user-name'],
'notify-events-default': ['job-completed'],
'notify-events-supported': ['job-completed',
'job-config-changed',
'job-created',
'job-progress',
'job-state-changed',
'job-stopped',
'printer-added',
'printer-changed',
'printer-config-changed',
'printer-deleted',
'printer-finishings-changed',
'printer-media-changed',
'printer-modified',
'printer-restarted',
'printer-shutdown',
'printer-state-changed',
'printer-stopped',
'server-audit',
'server-restarted',
'server-started',
'server-stopped'],
'notify-lease-duration-default': 86400,
'notify-lease-duration-supported': (0,
2147483647),
'notify-max-events-supported': [100],
'notify-pull-method-supported': ['ippget'],
'notify-schemes-supported': ['dbus',
'mailto',
'rss'],
'number-up-default': 1,
'number-up-layout-supported': ['btlr',
'btrl',
'lrbt',
'lrtb',
'rlbt',
'rltb',
'tblr',
'tbrl'],
'number-up-supported': [1, 2, 4, 6, 9, 16],
'operations-supported': [2,
4,
5,
6,
8,
9,
10,
11,
12,
13,
16,
17,
18,
19,
20,
21,
22,
23,
24,
25,
26,
27,
28,
34,
35,
37,
38,
56,
57,
59,
16385,
16386,
16387,
16388,
16389,
16390,
16391,
16392,
16393,
16394,
16395,
16396,
16397,
16398,
16399,
16423,
14],
'orientation-requested-default': None,
'orientation-requested-supported': [3,
4,
5,
6],
'output-bin-default': 'face-down',
'output-bin-supported': ['face-down'],
'page-delivery-supported': ['reverse-order',
'same-order'],
'page-ranges-supported': True,
'pages-per-minute': 1,
'pdf-k-octets-supported': (0, 304884768),
'pdf-versions-supported': ['adobe-1.2',
'adobe-1.3',
'adobe-1.4',
'adobe-1.5',
'adobe-1.6',
'adobe-1.7',
'iso-19005-1_2005',
'iso-32000-1_2008',
'pwg-5102.3'],
'pdl-override-supported': ['attempted'],
'port-monitor': 'none',
'port-monitor-supported': ['none'],
'print-color-mode-default': 'monochrome',
'print-color-mode-supported': ['monochrome'],
'print-quality-default': 4,
'print-quality-supported': [4],
'print-scaling-supported': ['auto',
'auto-fit',
'fill',
'fit',
'none'],
'printer-commands': 'none',
'printer-config-change-date-time':
'(IPP_TAG_DATE)',
'printer-config-change-time': 1599562903,
'printer-current-time': '(IPP_TAG_DATE)',
'printer-device-id':
'MFG:Generic;MDL:Text-Only '
'Printer;DES:Generic '
'Text-Only '
'Printer;CLS:PRINTER;CMD:TXT;DRV:Dtextonly,R1,M0;',
'printer-dns-sd-name': None,
'printer-error-policy': 'retry-job',
'printer-error-policy-supported': ['abort-job',
'retry-current-job',
'retry-job',
'stop-printer'],
'printer-geo-location': '(unknown IPP value '
'tag 0x12)',
'printer-get-attributes-supported':
['document-format'],
'printer-icons':
'http://localhost/icons/G1010.png',
'printer-id': 14,
'printer-info': 'Canon G1010 series',
'printer-is-accepting-jobs': True,
'printer-is-shared': False,
'printer-is-temporary': False,
'printer-location': '',
'printer-make-and-model': 'Generic Text-Only '
'Printer',
'printer-more-info':
'http://localhost/printers/G1010',
'printer-name': 'G1010',
'printer-op-policy': 'default',
'printer-op-policy-supported':
['authenticated',
'default',
'kerberos'],
'printer-organization': '',
'printer-organizational-unit': '',
'printer-resolution-default': (300, 300, 3),
'printer-resolution-supported': [(300,
300,
3)],
'printer-settable-attributes-supported':
['printer-geo-location',
'printer-info',
'printer-location',
'printer-organization',
'printer-organizational-unit'],
'printer-state': 3,
'printer-state-change-date-time':
'(IPP_TAG_DATE)',
'printer-state-change-time': 1599557029,
'printer-state-message': '',
'printer-state-reasons': ['none'],
'printer-strings-uri':
'http://localhost/strings/G1010.strings',
'printer-type': 2240516,
'printer-up-time': 1599562955,
'printer-uri-supported':
['ipp://localhost/printers/G1010'],
'printer-uuid':
'urn:uuid:4c1adfe4-fb36-389b-621f-b87212f544a0',
'pwg-raster-document-resolution-supported':
[(300,
300,
3)],
'pwg-raster-document-type-supported':
['black_1',
'sgray_8'],
'queued-job-count': 0,
'server-is-sharing-printers': False,
'sides-default': 'one-sided',
'sides-supported': ['one-sided'],
'uri-authentication-supported':
['requesting-user-name'],
'uri-security-supported': ['none'],
'which-jobs-supported': ['completed',
'not-completed',
'aborted',
'all',
'canceled',
'pending',
'pending-held',
'processing',
'processing-stopped']}}
Page 4 (<troubleshoot.CheckPPDSanity.CheckPPDSanity object at 0x7f3ef8f63b80>):
{'cups_printer_ppd_defaults': {'General': {'OverLongLines': 'WrapAtWidth',
'PageRegion': 'A4',
'PageSize': 'A4',
'Pagination': 'True',
'TabWidth': '8',
'page-bottom': '2',
'page-left': '5',
'page-right': '2',
'page-top': '2'},
'InstallableOptions': {'11x14RotatedAvailable':
'True',
'11x14RotatedNumColumns':
'132',
'11x14RotatedNumLines':
'66',
'A3Available': 'True',
'A3NumColumns': '117',
'A3NumLines': '99',
'A4Available': 'True',
'A4NumColumns': '80',
'A4NumLines': '70',
'Custom1Available':
'False',
'Custom1NumColumns': '80',
'Custom1NumLines': '66',
'Custom2Available':
'False',
'Custom2NumColumns': '80',
'Custom2NumLines': '66',
'Custom3Available':
'False',
'Custom3NumColumns': '80',
'Custom3NumLines': '66',
'FanFoldGermanAvailable':
'True',
'FanFoldGermanLegalAvailable': 'True',
'FanFoldGermanLegalNumColumns': '80',
'FanFoldGermanLegalNumLines': '78',
'FanFoldGermanNumColumns': '80',
'FanFoldGermanNumLines':
'72',
'LedgerAvailable': 'True',
'LedgerNumColumns': '110',
'LedgerNumLines': '102',
'LegalAvailable': 'True',
'LegalNumColumns': '80',
'LegalNumLines': '84',
'LegalRotatedAvailable':
'True',
'LegalRotatedNumColumns':
'132',
'LegalRotatedNumLines':
'51',
'LetterAvailable': 'True',
'LetterNumColumns': '80',
'LetterNumLines': '66',
'NewlineCharacters':
'CRLF',
'PrinterEncoding':
'ASCII',
'SendFF': 'True',
'TabloidAvailable':
'True',
'TabloidNumColumns':
'160',
'TabloidNumLines': '66'}},
'cups_printer_ppd_valid': True,
'missing_pkgs_and_exes': ([], [])}
Page 5 (<troubleshoot.LocalOrRemote.LocalOrRemote object at 0x7f3ef8f63f10>):
{'printer_is_remote': False}
Page 6 (<troubleshoot.DeviceListed.DeviceListed object at 0x7f3ef8f63fd0>):
{'cups_device_dict': {'device-class': 'direct',
'device-id': 'MFG:Canon;CMD:BJRaster3,IVEC;MDL:G1010 '
'series;CLS:PRINTER;DES:Canon G1010 '
'series;VER:1.020;STA:10;PSE:KLLW10468;CID:CA_BJR523_IJP;',
'device-info': 'Canon G1010 series',
'device-make-and-model': 'Canon G1010 series'}}
Page 7 (<troubleshoot.ErrorLogCheckpoint.ErrorLogCheckpoint object at
0x7f3ef8f38040>):
{'cups_server_settings': {'BrowseLocalProtocols': 'dnssd',
'DefaultAuthType': 'Basic',
'JobPrivateAccess': 'default',
'JobPrivateValues': 'default',
'MaxLogSize': '0',
'PageLogFormat': '',
'SubscriptionPrivateAccess': 'default',
'SubscriptionPrivateValues': 'default',
'WebInterface': 'Yes',
'_debug_logging': '0',
'_remote_admin': '0',
'_remote_any': '0',
'_share_printers': '0',
'_user_cancel_any': '0'},
'error_log_checkpoint': 10432,
'error_log_cursor':
's=1fbf2bd1b706432b9febe4075ed265bd;i=eb60c;b=f3b3c0156cc04b88a697f1111861f31a;m=cd14c8f2;t=5aecb472b780c;x=a1ce52fcf65b0ae3',
'error_log_debug_logging_set': True,
'error_log_timestamp': '2020-09-08 16:33:04'}
Page 8 (<troubleshoot.PrintTestPage.PrintTestPage object at 0x7f3ef8f38070>):
{'test_page_attempted': '08/Sep/2020:16:33:11 +0530',
'test_page_job_id': [13],
'test_page_job_status': [(True,
13,
'G1010',
'Test Page',
'Processing',
{'attributes-charset': 'utf-8',
'attributes-natural-language': 'en-in',
'date-time-at-completed': '(IPP_TAG_DATE)',
'date-time-at-creation': '(IPP_TAG_DATE)',
'date-time-at-processing': '(IPP_TAG_DATE)',
'document-format': 'text/plain',
'document-format-supplied': 'text/plain',
'job-hold-until': 'no-hold',
'job-id': 13,
'job-impressions-completed': 1,
'job-k-octets': 1,
'job-media-progress': 0,
'job-media-sheets-completed': 1,
'job-more-info': 'http://localhost/jobs/13',
'job-preserved': True,
'job-printer-state-message': '',
'job-printer-state-reasons': ['none'],
'job-printer-up-time': 1599563016,
'job-printer-uri': 'ipp://localhost/printers/G1010',
'job-priority': 50,
'job-sheets': ['none', 'none'],
'job-state': 9,
'job-state-reasons': 'processing-to-stop-point',
'job-uri': 'ipp://localhost/jobs/13',
'job-uuid':
'urn:uuid:8521cc76-080f-3a73-667b-6e5e506d6b78',
'number-of-documents': 1,
'printer-uri': 'ipp://localhost/printers/G1010',
'time-at-completed': 1599562992,
'time-at-creation': 1599562992,
'time-at-processing': 1599562992})],
'test_page_successful': False}
Page 9 (<troubleshoot.ErrorLogFetch.ErrorLogFetch object at 0x7f3ef8f45b80>):
{'error_log_debug_logging_unset': True, 'journal': []}
Page 10 (<troubleshoot.Locale.Locale object at 0x7f3efdc53940>):
{'printer_page_size': 'A4',
'system_locale_lang': None,
'user_locale_ctype': 'en_IN',
'user_locale_messages': 'en_IN'}
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: cups 2.3.1-9ubuntu1.1
ProcVersionSignature: Ubuntu 5.4.0-47.51-generic 5.4.55
Uname: Linux 5.4.0-47-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.8
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Tue Sep 8 16:36:46 2020
InstallationDate: Installed on 2020-06-21 (79 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
Lpstat: device for G1010: usb://Canon/G1010%20series?serial=028901
MachineType: LENOVO 23501E3
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/G1010.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/G1010.ppd: Permission denied
ProcEnviron:
LANGUAGE=en_IN:en
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_IN
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.4.0-47-generic
root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: Upgraded to focal on 2020-08-02 (36 days ago)
dmi.bios.date: 03/08/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: G1ET93WW (2.53 )
dmi.board.asset.tag: Not Available
dmi.board.name: 23501E3
dmi.board.vendor: LENOVO
dmi.board.version: Win8 Pro DPK TPG
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias:
dmi:bvnLENOVO:bvrG1ET93WW(2.53):bd03/08/2013:svnLENOVO:pn23501E3:pvrThinkPadT430:rvnLENOVO:rn23501E3:rvrWin8ProDPKTPG:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.family: ThinkPad T430
dmi.product.name: 23501E3
dmi.product.sku: LENOVO_MT_2350
dmi.product.version: ThinkPad T430
dmi.sys.vendor: LENOVO
** Affects: cups (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
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https://bugs.launchpad.net/bugs/1894827
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