apport information

** Tags added: apport-collected bionic

** Description changed:

  Dear everyone
  
  I use ubuntu-20.04.1 at my UEFI CSM environment desktop PC.
  grub 2.04 can boot from iso file.
  and I use ubuntu-18.04.5 at my UEFI native environment note PC.
  grub 2.02 can boot from iso file.
  
  I check to boot from iso using ubuntu-20.04.1 liveCD usb at note PC.
  I power on note PC, and selecting boot device to use UEFI boot manager.
  then grub 2.04 boot menu displayed.
  
  I change Boot from next volume to iso boot.
  iso boot step as same as grub 2.02 definition.
  but grub 2.04 could not boot from iso, display black screen.
  I power off note PC.
+ --- 
+ ProblemType: Bug
+ ApportVersion: 2.20.9-0ubuntu7.17
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  nakasima   1542 F.... pulseaudio
+ CurrentDesktop: ubuntu:GNOME
+ DistroRelease: Ubuntu 18.04
+ InstallationDate: Installed on 2020-05-29 (120 days ago)
+ InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 
(20200203.1)
+ Lsusb:
+  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
+  Bus 001 Device 004: ID 058f:5608 Alcor Micro Corp. 
+  Bus 001 Device 003: ID 8087:0a2a Intel Corp. 
+  Bus 001 Device 002: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card 
Reader Controller
+  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+ MachineType: Jumper EZbook
+ Package: linux (not installed)
+ ProcFB: 0 i915drmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-48-generic 
root=UUID=86097f4a-e2d9-4432-8006-816cf4c322c3 ro ipv6.disable=1 quiet
+ ProcVersionSignature: Ubuntu 5.4.0-48.52~18.04.1-generic 5.4.60
+ RelatedPackageVersions:
+  linux-restricted-modules-5.4.0-48-generic N/A
+  linux-backports-modules-5.4.0-48-generic  N/A
+  linux-firmware                            1.173.19
+ Tags:  bionic
+ Uname: Linux 5.4.0-48-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 02/01/2018
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: Jumper10x.P8.WP3132.NHNAUHL02
+ dmi.board.asset.tag: Default string
+ dmi.board.name: EZbook
+ dmi.board.vendor: Jumper
+ dmi.board.version: Default string
+ dmi.chassis.asset.tag: Default string
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: Default string
+ dmi.chassis.version: Default string
+ dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrJumper10x.P8.WP3132.NHNAUHL02:bd02/01/2018:svnJumper:pnEZbook:pvrDefaultstring:rvnJumper:rnEZbook:rvrDefaultstring:cvnDefaultstring:ct10:cvrDefaultstring:
+ dmi.product.family: Default string
+ dmi.product.name: EZbook
+ dmi.product.sku: Default string
+ dmi.product.version: Default string
+ dmi.sys.vendor: Jumper

** Attachment added: "AlsaInfo.txt"
   
https://bugs.launchpad.net/bugs/1897416/+attachment/5414558/+files/AlsaInfo.txt

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https://bugs.launchpad.net/bugs/1897416

Title:
  grub 2.04 could not boot from iso at UEFI native environment

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