Hi Daniel, Thank you so much for such a quick response. I was really surprised) I am sorry I am not really tech) Just tell you what I did Entered var/crash in browser Received following file:///var/crash/_usr_share_apport_dump_acpi_tables.py.1000.crash and few more lines ( i attached screenshots) Also I found a folder var and file crash (attached to mail). Also I forgot to tell that one time a day pc is rebooting by itself. Except of mouse and keyboard (it is the first issue) I tried to run in terminal that file (_usr_share...) using command ubuntu-bug but could not. Please let me know what else I can do for you.
Thanks and have a nice day! Best, Helen On Tue, Oct 6, 2020 at 5:10 AM Daniel van Vugt <[email protected]> wrote: > Thank you for taking the time to report this bug and helping to make > Ubuntu better. It sounds like some part of the system has crashed. To > help us find the cause of the crash please follow these steps: > > 1. Look in /var/crash for crash files and if found run: > ubuntu-bug YOURFILE.crash > Then tell us the ID of the newly-created bug. > > 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where > ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. > Do you find any links to recent problems on that page? If so then please > send the links to us. > > 3. If step 2 also failed then apply the workaround from bug 994921, > reboot, reproduce the crash, and retry step 1. > > Please take care to avoid attaching .crash files to bugs as we are > unable to process them as file attachments. It would also be a security > risk for yourself. > > ** Tags added: radeon > > ** Summary changed: > > - Xorg freeze > + [radeon] Screen freeze > > ** Package changed: xorg (Ubuntu) => ubuntu > > ** Changed in: ubuntu > Status: New => Incomplete > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1898563 > > Title: > [radeon] Screen freeze > > Status in Ubuntu: > Incomplete > > Bug description: > Every day I have the same problem - my pc (system updated to Ubuntu > 20.04) screen (internet browser Brave) when I work in internet pages simply > frozen, mouse and keyboard stopped working , I tried command (Crl+Alt+Del) > but it did not help, and I have manually to reboot the pc (pressing the > button). > By the way - it happened only after I upgraded to Ubuntu 20.04 - when I > was on Ubuntu 18 I've never seen such problems. > > ProblemType: Bug > DistroRelease: Ubuntu 20.04 > Package: xorg 1:7.7+19ubuntu14 > ProcVersionSignature: Ubuntu 5.4.0-48.52-generic 5.4.60 > Uname: Linux 5.4.0-48-generic x86_64 > .tmp.unity_support_test.0: > > ApportVersion: 2.20.11-0ubuntu27.9 > Architecture: amd64 > BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' > CasperMD5CheckResult: skip > CompizPlugins: No value set for > `/apps/compiz-1/general/screen0/options/active_plugins' > CompositorRunning: None > CurrentDesktop: ubuntu:GNOME > Date: Mon Oct 5 17:01:42 2020 > DistUpgraded: 2020-10-01 17:22:40,616 ERROR got error from > PostInstallScript ./xorg_fix_proprietary.py (g-exec-error-quark: Failed to > execute child process “./xorg_fix_proprietary.py” (No such file or > directory) (8)) > DistroCodename: focal > DistroVariant: ubuntu > ExtraDebuggingInterest: Yes, if not too technical > GpuHangFrequency: Very infrequently > GraphicsCard: > Advanced Micro Devices, Inc. [AMD/ATI] Caicos XTX [Radeon HD 8490 / R5 > 235X OEM] [1002:6771] (prog-if 00 [VGA controller]) > Subsystem: Dell Caicos XTX [Radeon HD 8490 / R5 235X OEM] [1028:2120] > InstallationDate: Installed on 2020-04-27 (161 days ago) > InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64 > (20180228) > MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M. > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-48-generic > root=UUID=d70267c9-bd6d-4ed6-a98a-085d6f7fb757 ro quiet splash vt.handoff=7 > SourcePackage: xorg > Symptom: display > Title: Xorg freeze > UpgradeStatus: Upgraded to focal on 2020-10-01 (3 days ago) > dmi.bios.date: 07/31/2019 > dmi.bios.vendor: American Megatrends Inc. > dmi.bios.version: P3.30 > dmi.board.name: A320M-HDV R4.0 > dmi.board.vendor: ASRock > dmi.chassis.asset.tag: To Be Filled By O.E.M. > dmi.chassis.type: 3 > dmi.chassis.vendor: To Be Filled By O.E.M. > dmi.chassis.version: To Be Filled By O.E.M. > dmi.modalias: > dmi:bvnAmericanMegatrendsInc.:bvrP3.30:bd07/31/2019:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnA320M-HDVR4.0:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.: > dmi.product.family: To Be Filled By O.E.M. > dmi.product.name: To Be Filled By O.E.M. > dmi.product.sku: To Be Filled By O.E.M. > dmi.product.version: To Be Filled By O.E.M. > dmi.sys.vendor: To Be Filled By O.E.M. > version.compiz: compiz 1:0.9.14.1+20.04.20200211-0ubuntu1 > version.libdrm2: libdrm2 2.4.101-2 > version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.8-0ubuntu1~20.04.1 > version.libgl1-mesa-glx: libgl1-mesa-glx 20.0.8-0ubuntu1~20.04.1 > version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2.4 > version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.6-1 > version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 > version.xserver-xorg-video-intel: xserver-xorg-video-intel > 2:2.99.917+git20200226-1 > version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1 > xserver.bootTime: Sat Jun 6 18:08:10 2020 > xserver.configfile: default > xserver.errors: > > xserver.logfile: /var/log/Xorg.0.log > xserver.version: 2:1.19.6-1ubuntu4.1~16.04.2 > xserver.video_driver: radeon > > To manage notifications about this bug go to: > https://bugs.launchpad.net/ubuntu/+bug/1898563/+subscriptions > -- Bonna Shejve Author of book "David kingdom: revealing truth" web-site: https://bonnashejve.space ** Attachment added: "Screenshot from 2020-10-06 10-37-39.png" https://bugs.launchpad.net/bugs/1898563/+attachment/5418241/+files/Screenshot%20from%202020-10-06%2010-37-39.png ** Attachment added: "_usr_share_apport_dump_acpi_tables.py.1000.crash" https://bugs.launchpad.net/bugs/1898563/+attachment/5418242/+files/_usr_share_apport_dump_acpi_tables.py.1000.crash -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1898563 Title: [radeon] Screen freeze To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1898563/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
