Public bug reported: XPS 13 9310 Tiger Lake i7 running Ubuntu 20.10 (machine came with Ubuntu 20.04 from the OEM)
Update to intel-microcode 3.20201110.0ubuntu0.20.10.1 on reboot causes what looks like a black screen with corrupted artifacts on it and the system restarts, from dmesg upon booting into fallback kernel I these errors from previous boot [ 1.286211] kernel: [Hardware Error]: event severity: fatal [ 1.286217] kernel: [Hardware Error]: Error 0, type: fatal [ 1.286218] kernel: [Hardware Error]: section_type: Firmware Error Record Reference [ 1.286218] kernel: [Hardware Error]: Firmware Error Record Type: SOC Firmware Error Record Type2 [ 1.286219] kernel: [Hardware Error]: Revision: 2 [ 1.286220] kernel: [Hardware Error]: Record Identifier: 8f87f311-c998-4d9e-a0c4-6065518c4f6d [ 1.286365] kernel: [Hardware Error]: Error 1, type: fatal [ 1.286365] kernel: [Hardware Error]: section_type: Firmware Error Record Reference [ 1.286366] kernel: [Hardware Error]: Firmware Error Record Type: SOC Firmware Error Record Type2 [ 1.286366] kernel: [Hardware Error]: Revision: 2 [ 1.286367] kernel: [Hardware Error]: Record Identifier: 8f87f311-c998-4d9e-a0c4-6065518c4f6d Kernel with this issue is linux-image-5.8.0-28-generic, falling back to 5.8.0-26-generic in GRUB results in the machine booting up fine I've tried rebooting several times with the machine on and off power supply and get the same result each time --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu50 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME DistributionChannelDescriptor: # This is the distribution channel descriptor for the OEM CDs # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-focal-amd64-20200502-85 DistroRelease: Ubuntu 20.10 InstallationDate: Installed on 2020-10-07 (35 days ago) InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary 20200502-05:58 Package: intel-microcode 3.20201110.0ubuntu0.20.10.1 PackageArchitecture: amd64 ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/usr/bin/zsh ProcVersionSignature: Ubuntu 5.8.0-26.27-generic 5.8.14 Tags: groovy Uname: Linux 5.8.0-26-generic x86_64 UpgradeStatus: Upgraded to groovy on 2020-11-02 (8 days ago) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True ** Affects: intel-microcode (Ubuntu) Importance: Undecided Status: New ** Tags: apport-collected groovy ** Tags added: apport-collected groovy ** Description changed: XPS 13 9310 Tiger Lake i7 running Ubuntu 20.10 (machine came with Ubuntu 20.04 from the OEM) Update to intel-microcode 3.20201110.0ubuntu0.20.10.1 on reboot causes what looks like a black screen with corrupted artifacts on it and the system restarts, from dmesg upon booting into fallback kernel I these errors from previous boot [ 1.286211] kernel: [Hardware Error]: event severity: fatal [ 1.286217] kernel: [Hardware Error]: Error 0, type: fatal [ 1.286218] kernel: [Hardware Error]: section_type: Firmware Error Record Reference [ 1.286218] kernel: [Hardware Error]: Firmware Error Record Type: SOC Firmware Error Record Type2 [ 1.286219] kernel: [Hardware Error]: Revision: 2 [ 1.286220] kernel: [Hardware Error]: Record Identifier: 8f87f311-c998-4d9e-a0c4-6065518c4f6d [ 1.286365] kernel: [Hardware Error]: Error 1, type: fatal [ 1.286365] kernel: [Hardware Error]: section_type: Firmware Error Record Reference [ 1.286366] kernel: [Hardware Error]: Firmware Error Record Type: SOC Firmware Error Record Type2 [ 1.286366] kernel: [Hardware Error]: Revision: 2 [ 1.286367] kernel: [Hardware Error]: Record Identifier: 8f87f311-c998-4d9e-a0c4-6065518c4f6d Kernel with this issue is linux-image-5.8.0-28-generic, falling back to 5.8.0-26-generic in GRUB results in the machine booting up fine - I've tried rebooting several times with the machine on and off power - supply and get the same result each time + I've tried rebooting several times with the machine on and off power supply and get the same result each time + --- + ProblemType: Bug + ApportVersion: 2.20.11-0ubuntu50 + Architecture: amd64 + CasperMD5CheckResult: skip + CurrentDesktop: ubuntu:GNOME + DistributionChannelDescriptor: + # This is the distribution channel descriptor for the OEM CDs + # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor + canonical-oem-somerville-focal-amd64-20200502-85 + DistroRelease: Ubuntu 20.10 + InstallationDate: Installed on 2020-10-07 (35 days ago) + InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary 20200502-05:58 + Package: intel-microcode 3.20201110.0ubuntu0.20.10.1 + PackageArchitecture: amd64 + ProcEnviron: + TERM=xterm-256color + PATH=(custom, no user) + XDG_RUNTIME_DIR=<set> + LANG=en_US.UTF-8 + SHELL=/usr/bin/zsh + ProcVersionSignature: Ubuntu 5.8.0-26.27-generic 5.8.14 + Tags: groovy + Uname: Linux 5.8.0-26-generic x86_64 + UpgradeStatus: Upgraded to groovy on 2020-11-02 (8 days ago) + UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo + _MarkForUpload: True -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1903883 Title: XPS 13 9310 Tiger Lake Unable to boot 20.10 after intel-microcode update 3.20201110.0ubuntu0.20.10.1 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/intel-microcode/+bug/1903883/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
