apport information
** Tags added: apport-collected focal
** Description changed:
Hi, i've encountered an audio problem after the installation of KDE Neon
in my laptop (HP pavilion cw1010nl). I hear a constant noise that is not
showed in pavucontrol and even when all the audio peripherals are
disabled. When i use windows 10 this problem does not occur. I cannot
say in what package i found the bug but i use alsa and pulseaudio. Guide
me if you need other informations for better understanding the problem.
Kernel version: 5.9.8
Audio driver in use: snd_hda_intel
Audio device: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 10h-1fh)
HD Audio Controller
$ aplay --list-devices
**** List of PLAYBACK Hardware Devices ****
card 0: Generic [HD-Audio Generic], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 1: Generic_1 [HD-Audio Generic], device 0: ALC295 Analog [ALC295 Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
$ lsb_release -rd
Description: KDE neon User Edition 5.20
Release: 20.04
$ apt-cache policy alsa-base
alsa-base:
Installato: 1.0.25+dfsg-0ubuntu5
Candidato: 1.0.25+dfsg-0ubuntu5
Tabella versione:
*** 1.0.25+dfsg-0ubuntu5 500
500 http://archive.ubuntu.com/ubuntu focal/main amd64 Packages
100 /var/lib/dpkg/status
+ ---
+ ProblemType: Bug
+ ApportVersion: 2.20.11-0ubuntu27.12
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC1: niccolo 3779 F.... pulseaudio
+ /dev/snd/controlC0: niccolo 3779 F.... pulseaudio
+ CasperMD5CheckResult: skip
+ CurrentDesktop: KDE
+ CurrentDmesg: Error: command ['dmesg'] failed with exit code 1: dmesg: read
kernel buffer failed: Operation not permitted
+ DistroRelease: KDE neon 20.04
+ InstallationDate: Installed on 2020-11-18 (4 days ago)
+ InstallationMedia: neon user "Focal" - Build amd64 LIVE Binary 20201112-12:05
+ Package: alsa-driver (not installed)
+ Tags: focal
+ Uname: Linux 5.9.8-050908-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm audio cdrom dip lpadmin plugdev sudo
+ _MarkForUpload: True
+ dmi.bios.date: 09/24/2019
+ dmi.bios.release: 15.35
+ dmi.bios.vendor: AMI
+ dmi.bios.version: F.35
+ dmi.board.asset.tag: Base Board Asset Tag
+ dmi.board.name: 8615
+ dmi.board.vendor: HP
+ dmi.board.version: 46.23
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: HP
+ dmi.chassis.version: Chassis Version
+ dmi.ec.firmware.release: 46.23
+ dmi.modalias:
dmi:bvnAMI:bvrF.35:bd09/24/2019:br15.35:efr46.23:svnHP:pnHPPavilionLaptop15-cw1xxx:pvr:rvnHP:rn8615:rvr46.23:cvnHP:ct10:cvrChassisVersion:
+ dmi.product.family: 103C_5335KV HP Pavilion
+ dmi.product.name: HP Pavilion Laptop 15-cw1xxx
+ dmi.product.sku: 6LH22EA#ABZ
+ dmi.sys.vendor: HP
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1905139/+attachment/5436847/+files/AlsaInfo.txt
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https://bugs.launchpad.net/bugs/1905139
Title:
HP pavilion cw1010nl - audio noise
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