Public bug reported:
Hi,
I have no sound with the internal speakers. The sound is OK with USB speakers
or with DP & HDMI display, but it does not work with the internal speakers. I
tried with Ubuntu 20.04and 20.10 (no problem with Windows). I have checked with
Alsamixer, the output seems OK and not muted.
Thanks in advance for your help.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-56.62-generic 5.4.73
Uname: Linux 5.4.0-56-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27.13
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/pcmC2D0p: steph 1968 F...m pulseaudio
/dev/snd/controlC0: steph 1968 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sun Dec 6 14:53:03 2020
InstallationDate: Installed on 2020-10-09 (58 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
PackageArchitecture: all
ProcEnviron:
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=fr_FR.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp failed
Symptom_Card: sof-hda-dsp - sof-hda-dsp
Symptom_Jack: Speaker, Internal
Symptom_Type: Only some of outputs are working
Title: [HP Spectre x360 Convertible 15-eb0xxx, Realtek ALC285, Speaker,
Internal] Playback problem
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/16/2020
dmi.bios.vendor: AMI
dmi.bios.version: F.07
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 86E5
dmi.board.vendor: HP
dmi.board.version: 01.29
dmi.chassis.type: 31
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAMI:bvrF.07:bd06/16/2020:svnHP:pnHPSpectrex360Convertible15-eb0xxx:pvr:rvnHP:rn86E5:rvr01.29:cvnHP:ct31:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Spectre
dmi.product.name: HP Spectre x360 Convertible 15-eb0xxx
dmi.product.sku: 133H9EA#ABF
dmi.sys.vendor: HP
** Affects: ubuntu
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
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https://bugs.launchpad.net/bugs/1906981
Title:
[HP Spectre x360 Convertible 15-eb0xxx, Realtek ALC285, Speaker,
Internal] Playback problem
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