Public bug reported:
Since I installed Ubuntu on my new convertible laptop, I got issues with the
USB. Just after boot my USB controller is working properly (I can connect usb
sticks, mices, and my internal camera works) and at some point long after it
suddenly stop working (mices suddenly stop moving even when used, webcam and
sticks no more detected).
This can happend few minuts after boot, or several days after.
Yet I have not been able to find what triggers the failure. It happends at any
time during normal usage of the computer, including during the usb usage.
more concrete infos:
after failure, I get
$ dmesg
[ 2671.894099] perf: interrupt took too long (2512 > 2500), lowering
kernel.perf_event_max_sample_rate to 79500
[ 3262.197917] xhci_hcd 0000:03:00.3: Mismatch between completed Set TR Deq Ptr
command & xHCI internal state.
[ 3262.197927] xhci_hcd 0000:03:00.3: ep deq seg = 000000008dafef36, deq ptr =
000000005f96ce32
[ 3262.198052] xhci_hcd 0000:03:00.3: AMD-Vi: Event logged [IO_PAGE_FAULT
domain=0x000a address=0x0 flags=0x0000]
[ 3267.250397] xhci_hcd 0000:03:00.3: xHCI host not responding to stop endpoint
command.
[ 3267.250428] xhci_hcd 0000:03:00.3: xHCI host controller not responding,
assume dead
[ 3267.250463] xhci_hcd 0000:03:00.3: HC died; cleaning up
[ 3267.250499] usb 1-3: USB disconnect, device number 2
[ 3267.311251] usb 1-4: USB disconnect, device number 3
and lsusb doesn't show my devices anymore, even the newly inserted ones
config: Asus Zenbook flip 14 UM462DA
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-58-generic 5.4.0-58.64
ProcVersionSignature: Ubuntu 5.4.0-58.64-generic 5.4.73
Uname: Linux 5.4.0-58-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.14
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: jimy 1523 F.... pulseaudio
/dev/snd/controlC0: jimy 1523 F.... pulseaudio
/dev/snd/pcmC1D0p: jimy 1523 F...m pulseaudio
/dev/snd/timer: jimy 1523 f.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: KDE
Date: Mon Dec 21 11:51:08 2020
InstallationDate: Installed on 2020-07-28 (146 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
Lsusb:
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 002: ID 8087:0a2b Intel Corp.
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. ZenBook UX462DA
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-58-generic
root=UUID=ba0f4ac4-b614-4882-83d6-485690f9a61a ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-5.4.0-58-generic N/A
linux-backports-modules-5.4.0-58-generic N/A
linux-firmware 1.187.6
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/28/2020
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX462DA.307
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX462DA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 31
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrUX462DA.307:bd09/28/2020:svnASUSTeKCOMPUTERINC.:pnZenBookUX462DA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX462DA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct31:cvr1.0:
dmi.product.family: ZenBook Flip
dmi.product.name: ZenBook UX462DA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
** Affects: linux (Ubuntu)
Importance: Undecided
Status: Confirmed
** Tags: amd64 apport-bug focal
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https://bugs.launchpad.net/bugs/1908894
Title:
USB controllers disconnects after random time
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