** Description changed: Non-IT user can't install Zoom because of error: "Unable to install Zoom. E: Could not get lock /var/dpkg/lock-frontend. It is held by process 6462 (unattended-upgr)" Attempt to update gets this error: "Waiting for unattended-upgr to exit" Problem: User can't use the app for a University lecture. Online helps suggests IT solutions with knowledge outside the experience of the user. - Requirement 1: An improved error message that gives non IT users clear instructions on what to do. - Requirement 2: A GUI based operation to solve the problem. - Requirement 3: Integrate the GUI solution into a button in the error message. - Requirement 4. Avoid the problem in the first place by mitigating the conflict for non IT users. + Requirement suggestion 1: + An improved error message that gives non IT users clear instructions on what to do. + + Requirement suggestion 2: + A GUI based operation to solve the problem. + + Requirement suggestion 3: + Integrate the GUI solution into a button in the error message. + + Requirement suggestion 4. + Avoid the problem in the first place by mitigating the conflict for non IT users. Ubuntu 20.04.1 LTS, Gnome 3.36.8, X11 (Fresh install)
** Description changed: Non-IT user can't install Zoom because of error: "Unable to install Zoom. E: Could not get lock /var/dpkg/lock-frontend. It is held by process 6462 (unattended-upgr)" + Attempt to update gets this error: "Waiting for unattended-upgr to exit" Problem: User can't use the app for a University lecture. Online helps suggests IT solutions with knowledge outside the experience of the user. Requirement suggestion 1: - An improved error message that gives non IT users clear instructions on what to do. + An improved error message that gives non IT users clear instructions on what to do. Requirement suggestion 2: - A GUI based operation to solve the problem. + A GUI based operation to solve the problem. - Requirement suggestion 3: - Integrate the GUI solution into a button in the error message. + Requirement suggestion 3: + Integrate the GUI solution into a button in the error message. - Requirement suggestion 4. - Avoid the problem in the first place by mitigating the conflict for non IT users. + Requirement suggestion 4. + Avoid the problem in the first place by mitigating the conflict for non IT users. Ubuntu 20.04.1 LTS, Gnome 3.36.8, X11 (Fresh install) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1909547 Title: Can't install or update as unatended-upgr locks system To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/update-manager/+bug/1909547/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
