I have the same laptop with Ubuntu 20.04.2 and same problem with the
Bluetooth adapter. After reading this thread, I made a win10 USB boot
drive, shortly after booting it the Bluetooth adapter was detected and i
paired it with my phone. I got the below info from powershell.

 
Caption                     : Realtek Bluetooth 4.2 Adapter
Description                 : Realtek Bluetooth 4.2 Adapter
InstallDate                 : 
Name                        : Realtek Bluetooth 4.2 Adapter
Status                      : OK
Availability                : 
ConfigManagerErrorCode      : CM_PROB_NONE
ConfigManagerUserConfig     : False
CreationClassName           : Win32_PnPEntity
DeviceID                    : USB\VID_0BDA&PID_B00A\00E04C000001
ErrorCleared                : 
ErrorDescription            : 
LastErrorCode               : 
PNPDeviceID                 : USB\VID_0BDA&PID_B00A\00E04C000001
PowerManagementCapabilities : 
PowerManagementSupported    : 
StatusInfo                  : 
SystemCreationClassName     : Win32_ComputerSystem
SystemName                  : DESKTOP-VDB4J5I
ClassGuid                   : {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
CompatibleID                : {USB\Class_E0&SubClass_01&Prot_01, 
USB\Class_E0&SubClass_01, USB\Class_E0}
HardwareID                  : {USB\VID_0BDA&PID_B00A&REV_0110, 
USB\VID_0BDA&PID_B00A}
Manufacturer                : Realtek Semiconductor Corp.
PNPClass                    : Bluetooth
Present                     : True
Service                     : BTHUSB
PSComputerName              : 
Class                       : Bluetooth
FriendlyName                : Realtek Bluetooth 4.2 Adapter
InstanceId                  : USB\VID_0BDA&PID_B00A\00E04C000001
Problem                     : CM_PROB_NONE
ProblemDescription          :

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https://bugs.launchpad.net/bugs/1853665

Title:
  Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not
  probed

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