I have the same laptop with Ubuntu 20.04.2 and same problem with the Bluetooth adapter. After reading this thread, I made a win10 USB boot drive, shortly after booting it the Bluetooth adapter was detected and i paired it with my phone. I got the below info from powershell.
Caption : Realtek Bluetooth 4.2 Adapter Description : Realtek Bluetooth 4.2 Adapter InstallDate : Name : Realtek Bluetooth 4.2 Adapter Status : OK Availability : ConfigManagerErrorCode : CM_PROB_NONE ConfigManagerUserConfig : False CreationClassName : Win32_PnPEntity DeviceID : USB\VID_0BDA&PID_B00A\00E04C000001 ErrorCleared : ErrorDescription : LastErrorCode : PNPDeviceID : USB\VID_0BDA&PID_B00A\00E04C000001 PowerManagementCapabilities : PowerManagementSupported : StatusInfo : SystemCreationClassName : Win32_ComputerSystem SystemName : DESKTOP-VDB4J5I ClassGuid : {e0cbf06c-cd8b-4647-bb8a-263b43f0f974} CompatibleID : {USB\Class_E0&SubClass_01&Prot_01, USB\Class_E0&SubClass_01, USB\Class_E0} HardwareID : {USB\VID_0BDA&PID_B00A&REV_0110, USB\VID_0BDA&PID_B00A} Manufacturer : Realtek Semiconductor Corp. PNPClass : Bluetooth Present : True Service : BTHUSB PSComputerName : Class : Bluetooth FriendlyName : Realtek Bluetooth 4.2 Adapter InstanceId : USB\VID_0BDA&PID_B00A\00E04C000001 Problem : CM_PROB_NONE ProblemDescription : -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1853665 Title: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1853665/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs