apport information
** Attachment added: "acpidump.txt"
https://bugs.launchpad.net/bugs/1922807/+attachment/5486479/+files/acpidump.txt
** Description changed:
Hello,
I have a fresh installation of Ubuntu (Ubuntu 20.04.2 LTS, Release: 20.04) on
one partition of my HP Probook. The other partition is Win10 Pro.
From the first moments on the touchpad didn't work. But then i could solve
the issue and it worked fine for a while:
sudo apt remove xserver-xorg-input-synaptics
Then i installed VirtualBox and also installed some additional
dependencies:
sudo apt-get install -y build-essential zlibc zlib1g-dev ruby ruby-dev
openssl libxslt-dev libxml2-dev libssl-dev libreadline6 libreadline6-dev
libyaml-dev libsqlite3-dev sqlite3
sudo apt-get install -y build-essential zlibc zlib1g-dev ruby ruby-dev
openssl libxslt1-dev libxml2-dev libssl-dev libreadline7 libreadline-dev
libyaml-dev libsqlite3-dev sqlite3
I also installed ruby 2.7.0p0 (2019-12-25 revision 647ee6f091)
[x86_64-linux-gnu]
and GCC via:
sudo apt install build-essential
Now my touchpad doesn't work and i can't remove synaptics again, because its
not even installed.
I also tried editing the grub file:
GRUB_CMDLINE_LINUX_DEFAULT="quiet splash i8042.nopnp"
and also tried:
GRUB_CMDLINE_LIN UX_DEFAULT="quiet splash psmouse.proto=bare"
GRUB_CMDLINE_LINUX="i8042.reset i8042.nomux i8042.nopnp i8042.noloop"
The devices-list proc/bus/input/devices is attached to this report but
unfortunately, there is no touchpad listed.
And here is the xinput list:
xinput list
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer
(2)]
⎜ ↳ Surface Mobile Mouse id=16 [slave pointer
(2)]
⎜ ↳ MX Keys Consumer Control id=18 [slave pointer
(2)]
⎜ ↳ MX Keys Mouse id=20 [slave pointer
(2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
↳ Virtual core XTEST keyboard id=5 [slave
keyboard (3)]
↳ Power Button id=6 [slave
keyboard (3)]
↳ Video Bus id=7 [slave
keyboard (3)]
↳ Power Button id=8 [slave
keyboard (3)]
↳ Sleep Button id=9 [slave
keyboard (3)]
↳ HP HD Camera: HP HD Camera id=10 [slave
keyboard (3)]
↳ HP HD Camera: HP IR Camera id=11 [slave
keyboard (3)]
↳ AT Translated Set 2 keyboard id=12 [slave
keyboard (3)]
↳ HP Wireless hotkeys id=13 [slave
keyboard (3)]
↳ HP WMI hotkeys id=14 [slave
keyboard (3)]
↳ Surface Mobile Mouse Keyboard id=15 [slave
keyboard (3)]
↳ MX Keys Keyboard id=17 [slave
keyboard (3)]
↳ MX Keys Consumer Control id=19 [slave
keyboard (3)]
I am thankful for any help.
Kind regards,
ente187
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: emre 2097 F.... pulseaudio
/dev/snd/controlC0: emre 2097 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2021-03-24 (17 days ago)
InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64
(20210209.1)
MachineType: HP HP ProBook x360 435 G7
Package: linux (not installed)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=de_DE.UTF-8
SHELL=/bin/bash
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-43-generic
root=UUID=cd5cae68-0cc1-4876-8a87-6b0cc7e067bf ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.8.0-43.49~20.04.1-generic 5.8.18
RelatedPackageVersions:
linux-restricted-modules-5.8.0-43-generic N/A
linux-backports-modules-5.8.0-43-generic N/A
linux-firmware 1.187.10
Tags: focal
Uname: Linux 5.8.0-43-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip docker lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/27/2020
dmi.bios.release: 3.0
dmi.bios.vendor: HP
dmi.bios.version: S80 Ver. 01.03.00
dmi.board.name: 8735
dmi.board.vendor: HP
dmi.board.version: KBC Version 09.21.00
dmi.chassis.type: 31
dmi.chassis.vendor: HP
dmi.ec.firmware.release: 9.33
dmi.modalias:
dmi:bvnHP:bvrS80Ver.01.03.00:bd10/27/2020:br3.0:efr9.33:svnHP:pnHPProBookx360435G7:pvr:rvnHP:rn8735:rvrKBCVersion09.21.00:cvnHP:ct31:cvr:
dmi.product.family: 103C_5336AN HP ProBook x360
dmi.product.name: HP ProBook x360 435 G7
dmi.product.sku: 1L3R5EA#ABD
dmi.sys.vendor: HP
+ ---
+ ProblemType: Bug
+ ApportVersion: 2.20.11-0ubuntu27.16
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC1: emre 2097 F.... pulseaudio
+ /dev/snd/controlC0: emre 2097 F.... pulseaudio
+ CasperMD5CheckResult: skip
+ CurrentDesktop: ubuntu:GNOME
+ DistroRelease: Ubuntu 20.04
+ InstallationDate: Installed on 2021-03-24 (17 days ago)
+ InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64
(20210209.1)
+ MachineType: HP HP ProBook x360 435 G7
+ Package: linux (not installed)
+ ProcEnviron:
+ TERM=xterm-256color
+ PATH=(custom, no user)
+ XDG_RUNTIME_DIR=<set>
+ LANG=de_DE.UTF-8
+ SHELL=/bin/bash
+ ProcFB: 0 amdgpudrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-43-generic
root=UUID=cd5cae68-0cc1-4876-8a87-6b0cc7e067bf ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 5.8.0-43.49~20.04.1-generic 5.8.18
+ RelatedPackageVersions:
+ linux-restricted-modules-5.8.0-43-generic N/A
+ linux-backports-modules-5.8.0-43-generic N/A
+ linux-firmware 1.187.10
+ Tags: focal
+ Uname: Linux 5.8.0-43-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip docker lpadmin lxd plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 10/27/2020
+ dmi.bios.release: 3.0
+ dmi.bios.vendor: HP
+ dmi.bios.version: S80 Ver. 01.03.00
+ dmi.board.name: 8735
+ dmi.board.vendor: HP
+ dmi.board.version: KBC Version 09.21.00
+ dmi.chassis.type: 31
+ dmi.chassis.vendor: HP
+ dmi.ec.firmware.release: 9.33
+ dmi.modalias:
dmi:bvnHP:bvrS80Ver.01.03.00:bd10/27/2020:br3.0:efr9.33:svnHP:pnHPProBookx360435G7:pvr:rvnHP:rn8735:rvrKBCVersion09.21.00:cvnHP:ct31:cvr:
+ dmi.product.family: 103C_5336AN HP ProBook x360
+ dmi.product.name: HP ProBook x360 435 G7
+ dmi.product.sku: 1L3R5EA#ABD
+ dmi.sys.vendor: HP
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https://bugs.launchpad.net/bugs/1922807
Title:
Touchbad on HP Probook not working at all
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