Public bug reported:
The computer is a new Dell XPS 13 9310.
It came with UBUNTU 20.04 installed at the factory (in March 2021).
I installed the KUBUNTU desktop on it myself.
The computer **crashed** 2 weeks ago after a routine software update.
The BIOS was accessible, but the UBUNTU login screen never showed up.
The Dell support were not able to assist with recovery. So I installed a
fresh UBUNTU 20.04 on the computer, and then the KUBUNTU package.
Today the computer **crashed again**. Without any apparent trigger.
I do not know if the problem is with UBUNTU or with KUBUNTU, since I did
not use the GNOME-like desktop at all.
Sadly there is no report to attach, since the OS is gone from my
machine.
I will request from Dell support to replace my hardware (motherboard),
yet **I suspect the problem is with software**.
Please assist!
** Affects: ubuntu
Importance: Undecided
Status: New
** Description changed:
-
- The computer is a new Dell XPS 13 9310.
+ The computer is a new Dell XPS 13 9310.
It came with UBUNTU 20.04 installed at the factory (in March 2021).
I installed the KUBUNTU desktop on it myself.
The computer **crashed** 2 weeks ago after a routine software update.
The BIOS was accessible, but the UBUNTU login screen never showed up.
The Dell support were not able to assist with recovery. So I installed a
- fresh UBUNTU 20.04 on the computer.
+ fresh UBUNTU 20.04 on the computer, and then the KUBUNTU package.
Today the computer **crashed again**. Without any apparent trigger.
I do not know if the problem is with UBUNTU or with KUBUNTU, since I did
not use the GNOME-like desktop at all.
Sadly there is no report to attach, since the OS is gone from my
machine.
I will request from Dell support to replace my hardware (motherboard),
yet **I suspect the problem is with software**.
Please assist!
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https://bugs.launchpad.net/bugs/1931887
Title:
kubuntu crashes on dell xps 13 9310
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