Public bug reported:
When the laptop is left unattended until the session is locked and screen is
off, after a while the whole system freeze/crash and the only way is to hard
reset.
Please check the attached dmesg.out.2 file for more details.
ProblemType: Bug
DistroRelease: Ubuntu 21.04
Package: xorg 1:7.7+22ubuntu1
ProcVersionSignature: Ubuntu 5.11.0-22.23-generic 5.11.21
Uname: Linux 5.11.0-22-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.capabilities.gpu0: Error: path was not a regular file.
.proc.driver.nvidia.capabilities.mig: Error: path was not a regular file.
.proc.driver.nvidia.gpus.0000.58.00.0: Error: path was not a regular file.
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
NVRM version: NVIDIA UNIX x86_64 Kernel Module 465.27 Thu Apr 22 23:21:03
UTC 2021
GCC version: gcc version 10.3.0 (Ubuntu 10.3.0-1ubuntu1)
ApportVersion: 2.20.11-0ubuntu65.1
Architecture: amd64
CasperMD5CheckResult: pass
CompositorRunning: None
Date: Sun Jun 27 19:46:12 2021
DistUpgraded: Fresh install
DistroCodename: hirsute
DistroVariant: ubuntu
DkmsStatus:
nvidia, 465.27, 5.11.0-22-generic, x86_64: installed
virtualbox, 6.1.18, 5.11.0-18-generic, x86_64: installed
virtualbox, 6.1.18, 5.11.0-22-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GpuHangFrequency: Several times a day
GpuHangReproducibility: Occurs more often under certain circumstances
GpuHangStarted: Immediately after installing this version of Ubuntu
GraphicsCard:
Intel Corporation TigerLake GT2 [Iris Xe Graphics] [8086:9a49] (rev 01)
(prog-if 00 [VGA controller])
Subsystem: ASUSTeK Computer Inc. Iris Xe Graphics [1043:1e6f]
Subsystem: ASUSTeK Computer Inc. TU117M [GeForce MX450] [1043:1e6f]
InstallationDate: Installed on 2021-06-04 (22 days ago)
InstallationMedia: Ubuntu 21.04 "Hirsute Hippo" - Release amd64 (20210420)
MachineType: ASUSTeK COMPUTER INC. ZenBook UX435EG_UX435EG
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.11.0-22-generic
root=/dev/mapper/vgubuntu-root ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/08/2021
dmi.bios.release: 5.19
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: UX435EG.305
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX435EG
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUX435EG.305:bd04/08/2021:br5.19:svnASUSTeKCOMPUTERINC.:pnZenBookUX435EG_UX435EG:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX435EG:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: ZenBook
dmi.product.name: ZenBook UX435EG_UX435EG
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.104-1build1
version.libgl1-mesa-dri: libgl1-mesa-dri 21.0.1-2
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.11-1ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20200714-1ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-1
** Affects: xorg (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug freeze hirsute ubuntu
** Attachment added: "dmesg.out.2"
https://bugs.launchpad.net/bugs/1933766/+attachment/5507445/+files/dmesg.out.2
** Description changed:
- When the laptop is left unattended until the session is locked and
- screen is off, after a while the whole system freeze/crash and the only
- way is to hard reset.
+ When the laptop is left unattended until the session is locked and screen is
off, after a while the whole system freeze/crash and the only way is to hard
reset.
+ Please check the attached dmesg.out.2 file for more details.
ProblemType: Bug
DistroRelease: Ubuntu 21.04
Package: xorg 1:7.7+22ubuntu1
ProcVersionSignature: Ubuntu 5.11.0-22.23-generic 5.11.21
Uname: Linux 5.11.0-22-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.capabilities.gpu0: Error: path was not a regular file.
.proc.driver.nvidia.capabilities.mig: Error: path was not a regular file.
.proc.driver.nvidia.gpus.0000.58.00.0: Error: path was not a regular file.
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
- NVRM version: NVIDIA UNIX x86_64 Kernel Module 465.27 Thu Apr 22 23:21:03
UTC 2021
- GCC version: gcc version 10.3.0 (Ubuntu 10.3.0-1ubuntu1)
+ NVRM version: NVIDIA UNIX x86_64 Kernel Module 465.27 Thu Apr 22 23:21:03
UTC 2021
+ GCC version: gcc version 10.3.0 (Ubuntu 10.3.0-1ubuntu1)
ApportVersion: 2.20.11-0ubuntu65.1
Architecture: amd64
CasperMD5CheckResult: pass
CompositorRunning: None
Date: Sun Jun 27 19:46:12 2021
DistUpgraded: Fresh install
DistroCodename: hirsute
DistroVariant: ubuntu
DkmsStatus:
- nvidia, 465.27, 5.11.0-22-generic, x86_64: installed
- virtualbox, 6.1.18, 5.11.0-18-generic, x86_64: installed
- virtualbox, 6.1.18, 5.11.0-22-generic, x86_64: installed
+ nvidia, 465.27, 5.11.0-22-generic, x86_64: installed
+ virtualbox, 6.1.18, 5.11.0-18-generic, x86_64: installed
+ virtualbox, 6.1.18, 5.11.0-22-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GpuHangFrequency: Several times a day
GpuHangReproducibility: Occurs more often under certain circumstances
GpuHangStarted: Immediately after installing this version of Ubuntu
GraphicsCard:
- Intel Corporation TigerLake GT2 [Iris Xe Graphics] [8086:9a49] (rev 01)
(prog-if 00 [VGA controller])
- Subsystem: ASUSTeK Computer Inc. Iris Xe Graphics [1043:1e6f]
- Subsystem: ASUSTeK Computer Inc. TU117M [GeForce MX450] [1043:1e6f]
+ Intel Corporation TigerLake GT2 [Iris Xe Graphics] [8086:9a49] (rev 01)
(prog-if 00 [VGA controller])
+ Subsystem: ASUSTeK Computer Inc. Iris Xe Graphics [1043:1e6f]
+ Subsystem: ASUSTeK Computer Inc. TU117M [GeForce MX450] [1043:1e6f]
InstallationDate: Installed on 2021-06-04 (22 days ago)
InstallationMedia: Ubuntu 21.04 "Hirsute Hippo" - Release amd64 (20210420)
MachineType: ASUSTeK COMPUTER INC. ZenBook UX435EG_UX435EG
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.11.0-22-generic
root=/dev/mapper/vgubuntu-root ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/08/2021
dmi.bios.release: 5.19
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: UX435EG.305
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX435EG
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUX435EG.305:bd04/08/2021:br5.19:svnASUSTeKCOMPUTERINC.:pnZenBookUX435EG_UX435EG:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX435EG:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: ZenBook
dmi.product.name: ZenBook UX435EG_UX435EG
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.104-1build1
version.libgl1-mesa-dri: libgl1-mesa-dri 21.0.1-2
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.11-1ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20200714-1ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-1
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https://bugs.launchpad.net/bugs/1933766
Title:
System freeze
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