OK Alex, made it to step 4. For step 5, I need to try a Web meeting. I should have a way to attempt this tomorrow and let you know if it worked or not.
Best Regards, Steve On Fri, Jul 16, 2021 at 7:15 AM Alex Tu <1932...@bugs.launchpad.net> wrote: > Hi Steve, > Looks launchpad does not forward the updated comment through mail. > I updated step 3 because of OEM kernel 5.13 is only in focal-proposed now: > > 3. # to install OEM 5.13 > # Please manually click on Pre-released updates(focal-proposed) in > `Software & Updates` UI first. > $ sudo apt-get install linux-image-oem-20.04c > > On Fri, Jul 16, 2021 at 10:00 AM Steve Barriault < > 1932...@bugs.launchpad.net> > wrote: > > > Hi Alex: > > > > I did steps 1 and 2 already. > > > > Step 3, I get the following error: could not find > > > > (Actual message is in French) > > > > Could you check if this has been uploaded to the database? > > > > Best Regards, > > > > Steve > > > > On Wed, Jul 14, 2021 at 10:01 AM Alex Tu <1932...@bugs.launchpad.net> > > wrote: > > > > > sorry for confusing, let me break down the steps: > > > 1. # Add PPA from > > > > > > https://bugs.launchpad.net/ubuntu/+source/linux-firmware/+bug/1933415/comments/2 > > > $ sudo add-apt-repository ppa:vicamo/linux-firmware-staging > > > > > > 2. # to get linux-firmware from Vicamo's PPA > > > $ sudo apt-get install linux-firmware > > > > > > 3. # to install OEM 5.13 > > > $ sudo apt-get install linux-image-oem-20.04c > > > > > > 4. # reboot, and make sure you are running under oem kernel 5.13 > > > $ uanme -r > > > 5.13.0-1007-oem > > > > > > 5. # check if the target firmware `-63` loaded > > > $ dmesg | grep iwlwifi > > > iwlwifi 0000:00:14.3: loaded firmware version 63.c04f3485.0 > > > QuZ-a0-hr-b0-63.ucode op_mode iwlmvm > > > > > > 6. # check if the wifi issue can still be reproduced. > > > - if it is there, please also attach the dmesg here. > > > > > > -- > > > You received this bug notification because you are subscribed to the > bug > > > report. > > > https://bugs.launchpad.net/bugs/1932548 > > > > > > Title: > > > [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am > on > > > wireless [8086:a0f0] > > > > > > Status in Linux Firmware: > > > New > > > Status in OEM Priority Project: > > > Confirmed > > > Status in linux-oem-5.10 package in Ubuntu: > > > New > > > > > > Bug description: > > > Whenever I am using a wireless connection, the image freezes roughly > > > every two minutes. Sometimes, email cannot be retrieved / computer > > > complains the connection was momentarily lost. > > > > > > - If I am on a wire, this problem does NOT occur. > > > - This problems occurs on wireless independent of the platform used > > > (behavior seen in both Google Hangout and Zoom) > > > - This problem does NOT occur on Windows. I did a meeting where both > my > > > Linux and Windows machines were connected to the same meeting and using > > the > > > same wifi router, and while the performance on Windows was flawless, > > > unfortunately it was not so on the Ubuntu box. So I don't think my wifi > > > router or network is to blame. > > > - As far as I can recall, the problem used not to be there 2 weeks > ago. > > > So it may have been introduced by a recent update. > > > - As communicated before, I am on a certified machine from Dell, > > > recently purchased with Ubuntu already on board from factory (I assume > > the > > > logs there were sent to you would contain the information). > > > - I tried to generate a log on the wireless, but the process did not > > let > > > me do this very easily. I am more than happy to send you additional > > > information - but please let me know which package you want me to spy > > upon > > > exactly, as I am not sure what would be helpful in this matter. > > > > > > ProblemType: Bug > > > DistroRelease: Ubuntu 20.04 > > > Package: xorg 1:7.7+19ubuntu14 > > > ProcVersionSignature: Ubuntu 5.10.0-1029.30-oem 5.10.35 > > > Uname: Linux 5.10.0-1029-oem x86_64 > > > ApportVersion: 2.20.11-0ubuntu27.18 > > > Architecture: amd64 > > > BootLog: Error: [Errno 13] Permission non accordée: > '/var/log/boot.log' > > > CasperMD5CheckResult: skip > > > CompositorRunning: None > > > CurrentDesktop: ubuntu:GNOME > > > Date: Fri Jun 18 09:47:58 2021 > > > DistUpgraded: Fresh install > > > DistributionChannelDescriptor: > > > # This is the distribution channel descriptor for the OEM CDs > > > # For more information see > > > http://wiki.ubuntu.com/DistributionChannelDescriptor > > > canonical-oem-somerville-focal-amd64-20200502-85 > > > DistroCodename: focal > > > DistroVariant: ubuntu > > > EcryptfsInUse: Yes > > > ExtraDebuggingInterest: Yes > > > GraphicsCard: > > > Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA > > > controller]) > > > Subsystem: Dell Device [1028:0991] > > > InstallationDate: Installed on 2021-04-24 (54 days ago) > > > InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary > > > 20200502-05:58 > > > MachineType: Dell Inc. XPS 13 9310 > > > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.10.0-1029-oem > > > root=UUID=28dc4511-d4dc-4dec-8abb-64e06b4e9d1e ro quiet splash > > vt.handoff=7 > > > SourcePackage: xorg > > > Symptom: display > > > UpgradeStatus: No upgrade log present (probably fresh install) > > > dmi.bios.date: 03/25/2021 > > > dmi.bios.release: 2.1 > > > dmi.bios.vendor: Dell Inc. > > > dmi.bios.version: 2.1.1 > > > dmi.board.name: 08607K > > > dmi.board.vendor: Dell Inc. > > > dmi.board.version: A00 > > > dmi.chassis.type: 10 > > > dmi.chassis.vendor: Dell Inc. > > > dmi.modalias: > > > > > > dmi:bvnDellInc.:bvr2.1.1:bd03/25/2021:br2.1:svnDellInc.:pnXPS139310:pvr:rvnDellInc.:rn08607K:rvrA00:cvnDellInc.:ct10:cvr: > > > dmi.product.family: XPS > > > dmi.product.name: XPS 13 9310 > > > dmi.product.sku: 0991 > > > dmi.sys.vendor: Dell Inc. > > > version.compiz: compiz N/A > > > version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1 > > > version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1 > > > version.libgl1-mesa-glx: libgl1-mesa-glx 20.2.6-0ubuntu0.20.04.1 > > > version.xserver-xorg-core: xserver-xorg-core > > 2:1.20.9-2ubuntu1.2~20.04.2 > > > version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A > > > version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 > > > version.xserver-xorg-video-intel: xserver-xorg-video-intel > > > 2:2.99.917+git20200226-1 > > > version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau > > 1:1.0.16-1 > > > > > > To manage notifications about this bug go to: > > > https://bugs.launchpad.net/linux-firmware/+bug/1932548/+subscriptions > > > > > > > > > > -- > > You received this bug notification because you are subscribed to the bug > > report. > > https://bugs.launchpad.net/bugs/1932548 > > > > Title: > > [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on > > wireless [8086:a0f0] > > > > Status in Linux Firmware: > > New > > Status in OEM Priority Project: > > Confirmed > > Status in linux-oem-5.10 package in Ubuntu: > > New > > > > Bug description: > > Whenever I am using a wireless connection, the image freezes roughly > > every two minutes. Sometimes, email cannot be retrieved / computer > > complains the connection was momentarily lost. > > > > - If I am on a wire, this problem does NOT occur. > > - This problems occurs on wireless independent of the platform used > > (behavior seen in both Google Hangout and Zoom) > > - This problem does NOT occur on Windows. I did a meeting where both my > > Linux and Windows machines were connected to the same meeting and using > the > > same wifi router, and while the performance on Windows was flawless, > > unfortunately it was not so on the Ubuntu box. So I don't think my wifi > > router or network is to blame. > > - As far as I can recall, the problem used not to be there 2 weeks ago. > > So it may have been introduced by a recent update. > > - As communicated before, I am on a certified machine from Dell, > > recently purchased with Ubuntu already on board from factory (I assume > the > > logs there were sent to you would contain the information). > > - I tried to generate a log on the wireless, but the process did not > let > > me do this very easily. I am more than happy to send you additional > > information - but please let me know which package you want me to spy > upon > > exactly, as I am not sure what would be helpful in this matter. > > > > ProblemType: Bug > > DistroRelease: Ubuntu 20.04 > > Package: xorg 1:7.7+19ubuntu14 > > ProcVersionSignature: Ubuntu 5.10.0-1029.30-oem 5.10.35 > > Uname: Linux 5.10.0-1029-oem x86_64 > > ApportVersion: 2.20.11-0ubuntu27.18 > > Architecture: amd64 > > BootLog: Error: [Errno 13] Permission non accordée: '/var/log/boot.log' > > CasperMD5CheckResult: skip > > CompositorRunning: None > > CurrentDesktop: ubuntu:GNOME > > Date: Fri Jun 18 09:47:58 2021 > > DistUpgraded: Fresh install > > DistributionChannelDescriptor: > > # This is the distribution channel descriptor for the OEM CDs > > # For more information see > > http://wiki.ubuntu.com/DistributionChannelDescriptor > > canonical-oem-somerville-focal-amd64-20200502-85 > > DistroCodename: focal > > DistroVariant: ubuntu > > EcryptfsInUse: Yes > > ExtraDebuggingInterest: Yes > > GraphicsCard: > > Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA > > controller]) > > Subsystem: Dell Device [1028:0991] > > InstallationDate: Installed on 2021-04-24 (54 days ago) > > InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary > > 20200502-05:58 > > MachineType: Dell Inc. XPS 13 9310 > > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.10.0-1029-oem > > root=UUID=28dc4511-d4dc-4dec-8abb-64e06b4e9d1e ro quiet splash > vt.handoff=7 > > SourcePackage: xorg > > Symptom: display > > UpgradeStatus: No upgrade log present (probably fresh install) > > dmi.bios.date: 03/25/2021 > > dmi.bios.release: 2.1 > > dmi.bios.vendor: Dell Inc. > > dmi.bios.version: 2.1.1 > > dmi.board.name: 08607K > > dmi.board.vendor: Dell Inc. > > dmi.board.version: A00 > > dmi.chassis.type: 10 > > dmi.chassis.vendor: Dell Inc. > > dmi.modalias: > > > dmi:bvnDellInc.:bvr2.1.1:bd03/25/2021:br2.1:svnDellInc.:pnXPS139310:pvr:rvnDellInc.:rn08607K:rvrA00:cvnDellInc.:ct10:cvr: > > dmi.product.family: XPS > > dmi.product.name: XPS 13 9310 > > dmi.product.sku: 0991 > > dmi.sys.vendor: Dell Inc. > > version.compiz: compiz N/A > > version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1 > > version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1 > > version.libgl1-mesa-glx: libgl1-mesa-glx 20.2.6-0ubuntu0.20.04.1 > > version.xserver-xorg-core: xserver-xorg-core > 2:1.20.9-2ubuntu1.2~20.04.2 > > version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A > > version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 > > version.xserver-xorg-video-intel: xserver-xorg-video-intel > > 2:2.99.917+git20200226-1 > > version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau > 1:1.0.16-1 > > > > To manage notifications about this bug go to: > > https://bugs.launchpad.net/linux-firmware/+bug/1932548/+subscriptions > > > > > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1932548 > > Title: > [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on > wireless [8086:a0f0] > > Status in Linux Firmware: > New > Status in OEM Priority Project: > Confirmed > Status in linux-oem-5.10 package in Ubuntu: > New > > Bug description: > Whenever I am using a wireless connection, the image freezes roughly > every two minutes. Sometimes, email cannot be retrieved / computer > complains the connection was momentarily lost. > > - If I am on a wire, this problem does NOT occur. > - This problems occurs on wireless independent of the platform used > (behavior seen in both Google Hangout and Zoom) > - This problem does NOT occur on Windows. I did a meeting where both my > Linux and Windows machines were connected to the same meeting and using the > same wifi router, and while the performance on Windows was flawless, > unfortunately it was not so on the Ubuntu box. So I don't think my wifi > router or network is to blame. > - As far as I can recall, the problem used not to be there 2 weeks ago. > So it may have been introduced by a recent update. > - As communicated before, I am on a certified machine from Dell, > recently purchased with Ubuntu already on board from factory (I assume the > logs there were sent to you would contain the information). > - I tried to generate a log on the wireless, but the process did not let > me do this very easily. I am more than happy to send you additional > information - but please let me know which package you want me to spy upon > exactly, as I am not sure what would be helpful in this matter. > > ProblemType: Bug > DistroRelease: Ubuntu 20.04 > Package: xorg 1:7.7+19ubuntu14 > ProcVersionSignature: Ubuntu 5.10.0-1029.30-oem 5.10.35 > Uname: Linux 5.10.0-1029-oem x86_64 > ApportVersion: 2.20.11-0ubuntu27.18 > Architecture: amd64 > BootLog: Error: [Errno 13] Permission non accordée: '/var/log/boot.log' > CasperMD5CheckResult: skip > CompositorRunning: None > CurrentDesktop: ubuntu:GNOME > Date: Fri Jun 18 09:47:58 2021 > DistUpgraded: Fresh install > DistributionChannelDescriptor: > # This is the distribution channel descriptor for the OEM CDs > # For more information see > http://wiki.ubuntu.com/DistributionChannelDescriptor > canonical-oem-somerville-focal-amd64-20200502-85 > DistroCodename: focal > DistroVariant: ubuntu > EcryptfsInUse: Yes > ExtraDebuggingInterest: Yes > GraphicsCard: > Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA > controller]) > Subsystem: Dell Device [1028:0991] > InstallationDate: Installed on 2021-04-24 (54 days ago) > InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary > 20200502-05:58 > MachineType: Dell Inc. XPS 13 9310 > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.10.0-1029-oem > root=UUID=28dc4511-d4dc-4dec-8abb-64e06b4e9d1e ro quiet splash vt.handoff=7 > SourcePackage: xorg > Symptom: display > UpgradeStatus: No upgrade log present (probably fresh install) > dmi.bios.date: 03/25/2021 > dmi.bios.release: 2.1 > dmi.bios.vendor: Dell Inc. > dmi.bios.version: 2.1.1 > dmi.board.name: 08607K > dmi.board.vendor: Dell Inc. > dmi.board.version: A00 > dmi.chassis.type: 10 > dmi.chassis.vendor: Dell Inc. > dmi.modalias: > dmi:bvnDellInc.:bvr2.1.1:bd03/25/2021:br2.1:svnDellInc.:pnXPS139310:pvr:rvnDellInc.:rn08607K:rvrA00:cvnDellInc.:ct10:cvr: > dmi.product.family: XPS > dmi.product.name: XPS 13 9310 > dmi.product.sku: 0991 > dmi.sys.vendor: Dell Inc. > version.compiz: compiz N/A > version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1 > version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1 > version.libgl1-mesa-glx: libgl1-mesa-glx 20.2.6-0ubuntu0.20.04.1 > version.xserver-xorg-core: xserver-xorg-core 2:1.20.9-2ubuntu1.2~20.04.2 > version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A > version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 > version.xserver-xorg-video-intel: xserver-xorg-video-intel > 2:2.99.917+git20200226-1 > version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1 > > To manage notifications about this bug go to: > https://bugs.launchpad.net/linux-firmware/+bug/1932548/+subscriptions > > -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1932548 Title: [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on wireless [8086:a0f0] To manage notifications about this bug go to: https://bugs.launchpad.net/linux-firmware/+bug/1932548/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
