Applications installing their own global shortcuts is something that's
only possible on X11 (which you are using). But even then I suspect the
application needs to be focussed for it to receive the key press
reliably.
If you want to install a reliable global shortcut that works regardless
of the focussed window then it needs to be done in GNOME:
Settings > Keyboard Shortcuts
So this is only an Ubuntu bug if shortcuts installed from Settings are
not working.
** Changed in: ubuntu
Status: Incomplete => Invalid
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https://bugs.launchpad.net/bugs/1942161
Title:
Hubstaff keyboard shortcuts don't work
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