Public bug reported:
My Canon MP499 printer is recognized, but if i try to use it in
LibreOffice Writer, a message appears (see above). Using translate, it
shows this message:
Printer cannot be started. Check your printer's configuration
fred@fred-Latitude-E6430:~$ lpstat
fred@fred-Latitude-E6430:~$ lpstat -t
scheduler is running
no system default destination
device for DCP-L3550CDW:
dnssd://Brother%20DCP-L3550CDW%20series._ipp._tcp.local/?uuid=e3248000-80ce-11db-8000-3c2af4dc9c43
device for MP495-series: usb://Canon/MP495%20series?serial=24F65A&interface=1
DCP-L3550CDW accepting requests since vr 23 jul 2021 12:55:49 CEST
MP495-series accepting requests since vr 22 okt 2021 10:58:01 CEST
printer DCP-L3550CDW is idle. enabled since vr 23 jul 2021 12:55:49 CEST
printer MP495-series is idle. enabled since vr 22 okt 2021 10:58:01 CEST
fred@fred-Latitude-E6430:~$ sudo service cups status
[sudo] wachtwoord voor fred:
● cups.service - CUPS Scheduler
Loaded: loaded (/lib/systemd/system/cups.service; enabled; vendor preset: >
Active: active (running) since Fri 2021-10-22 10:56:11 CEST; 8min ago
TriggeredBy: ● cups.path
● cups.socket
Docs: man:cupsd(8)
Main PID: 977 (cupsd)
Tasks: 3 (limit: 9421)
Memory: 24.9M
CGroup: /system.slice/cups.service
├─ 977 /usr/sbin/cupsd -l
├─2129 /usr/lib/cups/notifier/dbus dbus://
└─4449 /usr/lib/cups/notifier/dbus dbus://
okt 22 10:56:11 fred-Latitude-E6430 systemd[1]: Started CUPS Scheduler.
okt 22 10:57:39 fred-Latitude-E6430 /hpfax[2022]: [2022]: error: Failed to crea>
lines 1-16/16 (END)...skipping...
● cups.service - CUPS Scheduler
Loaded: loaded (/lib/systemd/system/cups.service; enabled; vendor preset: >
Active: active (running) since Fri 2021-10-22 10:56:11 CEST; 8min ago
TriggeredBy: ● cups.path
● cups.socket
Docs: man:cupsd(8)
Main PID: 977 (cupsd)
Tasks: 3 (limit: 9421)
Memory: 24.9M
CGroup: /system.slice/cups.service
├─ 977 /usr/sbin/cupsd -l
├─2129 /usr/lib/cups/notifier/dbus dbus://
└─4449 /usr/lib/cups/notifier/dbus dbus://
okt 22 10:56:11 fred-Latitude-E6430 systemd[1]: Started CUPS Scheduler.
okt 22 10:57:39 fred-Latitude-E6430 /hpfax[2022]: [2022]: error: Failed to crea>
~
~
~
~
~
~
~
~
lines 1-16/16 (END)...skipping...
● cups.service - CUPS Scheduler
Loaded: loaded (/lib/systemd/system/cups.service; enabled; vendor preset: >
Active: active (running) since Fri 2021-10-22 10:56:11 CEST; 8min ago
TriggeredBy: ● cups.path
● cups.socket
Docs: man:cupsd(8)
Main PID: 977 (cupsd)
Tasks: 3 (limit: 9421)
Memory: 24.9M
CGroup: /system.slice/cups.service
├─ 977 /usr/sbin/cupsd -l
├─2129 /usr/lib/cups/notifier/dbus dbus://
└─4449 /usr/lib/cups/notifier/dbus dbus://
okt 22 10:56:11 fred-Latitude-E6430 systemd[1]: Started CUPS Scheduler.
okt 22 10:57:39 fred-Latitude-E6430 /hpfax[2022]: [2022]: error: Failed to crea>
~
~
~
~
~
~
~
~
~
lines 1-16/16 (END)...skipping...
● cups.service - CUPS Scheduler
Loaded: loaded (/lib/systemd/system/cups.service; enabled; vendor preset: >
Active: active (running) since Fri 2021-10-22 10:56:11 CEST; 8min ago
TriggeredBy: ● cups.path
● cups.socket
Docs: man:cupsd(8)
Main PID: 977 (cupsd)
Tasks: 3 (limit: 9421)
Memory: 24.9M
CGroup: /system.slice/cups.service
├─ 977 /usr/sbin/cupsd -l
├─2129 /usr/lib/cups/notifier/dbus dbus://
└─4449 /usr/lib/cups/notifier/dbus dbus://
okt 22 10:56:11 fred-Latitude-E6430 systemd[1]: Started CUPS Scheduler.
okt 22 10:57:39 fred-Latitude-E6430 /hpfax[2022]: [2022]: error: Failed to crea>
~
~
~
~
~
~
~
~
~
~
~
lines 1-16/16 (END)...skipping...
● cups.service - CUPS Scheduler
Loaded: loaded (/lib/systemd/system/cups.service; enabled; vendor preset: >
Active: active (running) since Fri 2021-10-22 10:56:11 CEST; 8min ago
TriggeredBy: ● cups.path
● cups.socket
Docs: man:cupsd(8)
Main PID: 977 (cupsd)
Tasks: 3 (limit: 9421)
Memory: 24.9M
CGroup: /system.slice/cups.service
├─ 977 /usr/sbin/cupsd -l
├─2129 /usr/lib/cups/notifier/dbus dbus://
└─4449 /usr/lib/cups/notifier/dbus dbus://
okt 22 10:56:11 fred-Latitude-E6430 systemd[1]: Started CUPS Scheduler.
okt 22 10:57:39 fred-Latitude-E6430 /hpfax[2022]: [2022]: error: Failed to crea>
~
~
~
~
~
~
~
~
~
~
~
~
lines 1-16/16 (END)...skipping...
● cups.service - CUPS Scheduler
Loaded: loaded (/lib/systemd/system/cups.service; enabled; vendor preset: >
Active: active (running) since Fri 2021-10-22 10:56:11 CEST; 8min ago
TriggeredBy: ● cups.path
● cups.socket
Docs: man:cupsd(8)
Main PID: 977 (cupsd)
Tasks: 3 (limit: 9421)
Memory: 24.9M
CGroup: /system.slice/cups.service
├─ 977 /usr/sbin/cupsd -l
├─2129 /usr/lib/cups/notifier/dbus dbus://
└─4449 /usr/lib/cups/notifier/dbus dbus://
okt 22 10:56:11 fred-Latitude-E6430 systemd[1]: Started CUPS Scheduler.
okt 22 10:57:39 fred-Latitude-E6430 /hpfax[2022]: [2022]: error: Failed to crea>
~
~
~
~
~
~
~
~
~
~
~
~
~
lines 1-16/16 (END)...skipping...
● cups.service - CUPS Scheduler
Loaded: loaded (/lib/systemd/system/cups.service; enabled; vendor preset: >
Active: active (running) since Fri 2021-10-22 10:56:11 CEST; 8min ago
TriggeredBy: ● cups.path
● cups.socket
Docs: man:cupsd(8)
Main PID: 977 (cupsd)
Tasks: 3 (limit: 9421)
Memory: 24.9M
CGroup: /system.slice/cups.service
├─ 977 /usr/sbin/cupsd -l
├─2129 /usr/lib/cups/notifier/dbus dbus://
└─4449 /usr/lib/cups/notifier/dbus dbus://
okt 22 10:56:11 fred-Latitude-E6430 systemd[1]: Started CUPS Scheduler.
okt 22 10:57:39 fred-Latitude-E6430 /hpfax[2022]: [2022]: error: Failed to crea>
~
~
~
~
~
~
~
~
~
~
~
~
~
~
lines 1-16/16 (END)...skipping...
● cups.service - CUPS Scheduler
Loaded: loaded (/lib/systemd/system/cups.service; enabled; vendor preset: >
Active: active (running) since Fri 2021-10-22 10:56:11 CEST; 8min ago
TriggeredBy: ● cups.path
● cups.socket
Docs: man:cupsd(8)
Main PID: 977 (cupsd)
Tasks: 3 (limit: 9421)
Memory: 24.9M
CGroup: /system.slice/cups.service
├─ 977 /usr/sbin/cupsd -l
├─2129 /usr/lib/cups/notifier/dbus dbus://
└─4449 /usr/lib/cups/notifier/dbus dbus://
okt 22 10:56:11 fred-Latitude-E6430 systemd[1]: Started CUPS Scheduler.
okt 22 10:57:39 fred-Latitude-E6430 /hpfax[2022]: [2022]: error: Failed to crea>
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
lines 1-16/16 (END)...skipping...
● cups.service - CUPS Scheduler
Loaded: loaded (/lib/systemd/system/cups.service; enabled; vendor preset: >
Active: active (running) since Fri 2021-10-22 10:56:11 CEST; 8min ago
TriggeredBy: ● cups.path
● cups.socket
Docs: man:cupsd(8)
Main PID: 977 (cupsd)
Tasks: 3 (limit: 9421)
Memory: 24.9M
CGroup: /system.slice/cups.service
├─ 977 /usr/sbin/cupsd -l
├─2129 /usr/lib/cups/notifier/dbus dbus://
└─4449 /usr/lib/cups/notifier/dbus dbus://
okt 22 10:56:11 fred-Latitude-E6430 systemd[1]: Started CUPS Scheduler.
okt 22 10:57:39 fred-Latitude-E6430 /hpfax[2022]: [2022]: error: Failed to crea>
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
[1]+ Gepauzeerd sudo service cups status
fred@fred-Latitude-E6430:~$ lsmod | grep usb
usblp 28672 0
btusb 61440 0
btrtl 24576 1 btusb
btbcm 16384 1 btusb
btintel 28672 1 btusb
bluetooth 638976 11 btrtl,btintel,btbcm,bnep,btusb
usbhid 57344 1 hid_logitech_dj
hid 135168 4
usbhid,hid_generic,hid_logitech_dj,hid_logitech_hidpp
fred@fred-Latitude-E6430:~$ tail -f /var/log/syslog
Oct 22 11:07:01 fred-Latitude-E6430 rtkit-daemon[1199]: Supervising 5 threads
of 2 processes of 1 users.
Oct 22 11:08:20 fred-Latitude-E6430 kernel: [ 742.231595] usb 3-1: USB
disconnect, device number 3
Oct 22 11:08:20 fred-Latitude-E6430 kernel: [ 742.232135] usblp1: removed
Oct 22 11:07:01 fred-Latitude-E6430 rtkit-daemon[1199]: Supervising 5 threads
of 2 processes of 1 users.
Oct 22 11:08:20 fred-Latitude-E6430 udev-configure-printer: remove
/devices/pci0000:00/0000:00:14.0/usb3/3-1/3-1:1.1
Oct 22 11:08:20 fred-Latitude-E6430 udev-configure-printer: URI of detected
printer: usb://Canon/MP495%20series?serial=24F65A&interface=1, normalized:
canon mp495 series serial 24f65a interface 1
Oct 22 11:08:20 fred-Latitude-E6430 udev-configure-printer: URI of print queue:
dnssd://Brother%20DCP-L3550CDW%20series._ipp._tcp.local/?uuid=e3248000-80ce-11db-8000-3c2af4dc9c43,
normalized: dnssd brother dcp l3550cdw series ipp tcp local uuid e3248000 80ce
11db 8000 3c2af4dc9c43
Oct 22 11:08:20 fred-Latitude-E6430 udev-configure-printer: URI of print queue:
usb://Canon/MP495%20series?serial=24F65A&interface=1, normalized: canon mp495
series serial 24f65a interface 1
Oct 22 11:08:20 fred-Latitude-E6430 udev-configure-printer: Queue
ipp://localhost/printers/MP495-series has matching device URI
Oct 22 11:08:20 fred-Latitude-E6430 udev-configure-printer: Disabled printer
ipp://localhost/printers/MP495-series as the corresponding device was unplugged
or turned off
Oct 22 11:08:51 fred-Latitude-E6430 kernel: [ 772.800784] usb 3-1: new
high-speed USB device number 4 using xhci_hcd
Oct 22 11:08:51 fred-Latitude-E6430 kernel: [ 772.950591] usb 3-1: New USB
device found, idVendor=04a9, idProduct=1747, bcdDevice= 0.06
Oct 22 11:08:51 fred-Latitude-E6430 kernel: [ 772.950604] usb 3-1: New USB
device strings: Mfr=1, Product=2, SerialNumber=3
Oct 22 11:08:51 fred-Latitude-E6430 kernel: [ 772.950609] usb 3-1: Product:
MP495 series
Oct 22 11:08:51 fred-Latitude-E6430 kernel: [ 772.950612] usb 3-1:
Manufacturer: Canon
Oct 22 11:08:51 fred-Latitude-E6430 kernel: [ 772.950615] usb 3-1:
SerialNumber: 24F65A
Oct 22 11:08:51 fred-Latitude-E6430 kernel: [ 772.954830] usblp 3-1:1.1:
usblp1: USB Bidirectional printer dev 4 if 1 alt 0 proto 2 vid 0x04A9 pid 0x1747
Oct 22 11:08:51 fred-Latitude-E6430 systemd[1]: Started Configure Plugged-In
Printer.
Oct 22 11:08:51 fred-Latitude-E6430 udev-configure-printer: add usb-003-004
Oct 22 11:08:51 fred-Latitude-E6430 udev-configure-printer: device devpath is
/devices/pci0000:00/0000:00:14.0/usb3/3-1
Oct 22 11:08:51 fred-Latitude-E6430 udev-configure-printer: MFG:Canon MDL:MP495
series SERN:- serial:24F65A
Oct 22 11:08:56 fred-Latitude-E6430 kernel: [ 778.097420] usblp1: removed
Oct 22 11:08:56 fred-Latitude-E6430 kernel: [ 778.099626] usblp 3-1:1.1:
usblp1: USB Bidirectional printer dev 4 if 1 alt 0 proto 2 vid 0x04A9 pid 0x1747
Oct 22 11:08:57 fred-Latitude-E6430 PackageKit: daemon quit
Oct 22 11:08:57 fred-Latitude-E6430 systemd[1]: packagekit.service: Succeeded.
Oct 22 11:08:58 fred-Latitude-E6430 udev-configure-printer: URI contains USB
serial number
Oct 22 11:08:58 fred-Latitude-E6430 udev-configure-printer: URI match:
usb://Canon/MP495%20series?serial=24F65A&interface=1
Oct 22 11:08:58 fred-Latitude-E6430 udev-configure-printer: URI of detected
printer: usb://Canon/MP495%20series?serial=24F65A&interface=1, normalized:
canon mp495 series serial 24f65a interface 1
Oct 22 11:08:58 fred-Latitude-E6430 udev-configure-printer: URI of print queue:
dnssd://Brother%20DCP-L3550CDW%20series._ipp._tcp.local/?uuid=e3248000-80ce-11db-8000-3c2af4dc9c43,
normalized: dnssd brother dcp l3550cdw series ipp tcp local uuid e3248000 80ce
11db 8000 3c2af4dc9c43
Oct 22 11:08:58 fred-Latitude-E6430 udev-configure-printer: URI of print queue:
usb://Canon/MP495%20series?serial=24F65A&interface=1, normalized: canon mp495
series serial 24f65a interface 1
Oct 22 11:08:58 fred-Latitude-E6430 udev-configure-printer: Queue
ipp://localhost/printers/MP495-series has matching device URI
Oct 22 11:08:58 fred-Latitude-E6430 udev-configure-printer: Re-enabled printer
ipp://localhost/printers/MP495-series
Oct 22 11:08:58 fred-Latitude-E6430 systemd[1]:
[email protected]: Succeeded.
^C
fred@fred-Latitude-E6430:~$ lsusb
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 003 Device 004: ID 04a9:1747 Canon, Inc. PIXMA MP495
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
fred@fred-Latitude-E6430:~$ ls -l /dev/usb/lp*
crw-rw---- 1 root lp 180, 1 okt 22 11:08 /dev/usb/lp1
fred@fred-Latitude-E6430:~$ ls -l /dev/bus/usb/*/*
crw-rw-r-- 1 root root 189, 0 okt 22 10:56 /dev/bus/usb/001/001
crw-rw-r-- 1 root root 189, 1 okt 22 10:56 /dev/bus/usb/001/002
crw-rw-r-- 1 root root 189, 128 okt 22 10:56 /dev/bus/usb/002/001
crw-rw-r-- 1 root root 189, 129 okt 22 10:56 /dev/bus/usb/002/002
crw-rw-r-- 1 root root 189, 256 okt 22 10:56 /dev/bus/usb/003/001
crw-rw-r-- 1 root root 189, 257 okt 22 10:56 /dev/bus/usb/003/002
crw-rw-r--+ 1 root lp 189, 259 okt 22 11:08 /dev/bus/usb/003/004
crw-rw-r-- 1 root root 189, 384 okt 22 10:56 /dev/bus/usb/004/001
fred@fred-Latitude-E6430:~$ sudo usb_printerid /dev/usb/lp0
Error: No such file or directory: can't open '/dev/usb/lp0'
fred@fred-Latitude-E6430:~$ sudo usb_printerid /dev/usb/lp1
GET_DEVICE_ID string:
MFG:Canon;CMD:BJL,BJRaster3,BSCCe,NCCe,IVEC,IVECPLI;SOJ:TXT01,BJNP2,BJNPe;MDL:MP495
series;CLS:PRINTER;DES:Canon MP495
series;VER:1.060;STA:10;FSI:00;HRI:EU;MSI:DAT,E3,HASF;PDR:4;PSE:LANA67746;
fred@fred-Latitude-E6430:~$
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: cups 2.3.1-9ubuntu1.1
ProcVersionSignature: Ubuntu 5.11.0-38.42~20.04.1-generic 5.11.22
Uname: Linux 5.11.0-38-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.20
Architecture: amd64
CasperMD5CheckResult: skip
CupsErrorLog:
E [22/Oct/2021:10:59:34 +0200] [Client 29] Returning IPP
client-error-document-format-not-supported for Send-Document
(ipp://localhost:631/printers/MP495-series) from localhost.
E [22/Oct/2021:11:00:25 +0200] [Client 29] Returning IPP
client-error-document-format-not-supported for Send-Document
(ipp://localhost:631/printers/MP495-series) from localhost.
CurrentDesktop: ubuntu:GNOME
Date: Fri Oct 22 11:19:52 2021
InstallationDate: Installed on 2020-10-10 (376 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
Lpstat:
device for DCP-L3550CDW:
dnssd://Brother%20DCP-L3550CDW%20series._ipp._tcp.local/?uuid=e3248000-80ce-11db-8000-3c2af4dc9c43
device for MP495-series: usb://Canon/MP495%20series?serial=24F65A&interface=1
MachineType: Dell Inc. Latitude E6430
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/MP495-series.ppd',
'/etc/cups/ppd/DCP-L3550CDW.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/MP495-series.ppd: Permission denied
DCP-L3550CDW: Brother DCP-L3550CDW series, driverless, cups-filters 1.27.4
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=nl_NL.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.11.0-38-generic
root=UUID=b9b7a698-db08-4556-ae5e-6969aa54b03d ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/20/2013
dmi.bios.release: 4.6
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A12
dmi.board.name: 0H3MT5
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvrA12:bd05/20/2013:br4.6:svnDellInc.:pnLatitudeE6430:pvr01:skuLatitudeE6430:rvnDellInc.:rn0H3MT5:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E6430
dmi.product.sku: Latitude E6430
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.
** Affects: cups (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
--
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Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/1948438
Title:
Printer kan niet worden gestart. Controleer de configuratie van uw
printer
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1948438/+subscriptions
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