Public bug reported:
Table "groups" in otrs is now a reserved word for mysql 8, so upgrading from
ubuntu 18.04 to 20.04 "dies" in the middle of the process because otrs package
cannot update its tables.
This bug is related to bug 1953033
There is a workaround though that has been filed here:
https://github.com/znuny/Znuny/commit/fafd56a8671e5a9f63f7f75278aaaadcedb01838
and "saved" my ticketing system...
** Affects: otrs2 (Ubuntu)
Importance: Undecided
Status: New
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https://bugs.launchpad.net/bugs/1954596
Title:
In ubuntu 20.04 OTRS is not compatible with Mysql 8 because one table
name is now reserved word
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