apport information
** Tags added: apport-collected una
** Description changed:
Please accept my apologies up front for any inefficiencies this format
may induce, as I'm a very casual user who has just started to scratch
the surface of Linux distro usage. I have read the instructions on the
report submission page and I believe I am following the guidance, but if
I'm not it's because of unfamiliarity and general ignorance. I beg for
your patience and understanding.
For the listed kernels in the summary line (kernels 5.13.0-21, -22, -23,
-25, and -27), my Acer Swift 3 laptop's screen crashes/reverts to
snow/white noise immediately whenever the following conditions are met:
1) Any video peripheral is connected to the laptop via the HDMI port
directly or through a USB-C hub with HDMI input
AND
2) The "Mirror" selection is toggled in the Display Manager GUI
OR
3) The HDMI cable is removed from the HDMI port/USB-C hub
I can confirm that: 1) The HDMI cable is not the culprit because this
issue doesn't manifest itself with Win10 or with Manjaro Linux, and 2)
running Linux Mint 20.3 with the 5.11.0-46 kernel does not manifest any
of the described screen crash issues listed above. That is to say, the
laptop and peripheral HDMI display run stably/without issue while
running Linux Mint 20.3 kernel 5.11.0-46
For your diagnostic consideration:
System Info:
[code]
System: Kernel: 5.11.0-46-generic x86_64 bits: 64 compiler: N/A Desktop:
Cinnamon 5.2.7
wm: muffin dm: LightDM Distro: Linux Mint 20.3 Una base: Ubuntu
20.04 focal
Machine: Type: Laptop System: Acer product: Swift SF314-42 v: V1.10 serial:
<filter>
Mobo: RO model: Kona_RN v: V1.10 serial: <filter> UEFI: Insyde v:
1.10 date: 05/13/2021
Battery: ID-1: BAT1 charge: 15.4 Wh condition: 49.2/47.8 Wh (103%) volts:
10.9/11.2
model: LGC AP18C8K serial: <filter> status: Discharging
CPU: Topology: 8-Core model: AMD Ryzen 7 4700U with Radeon Graphics
bits: 64 type: MCP
arch: Zen rev: 1 L2 cache: 4096 KiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3
svm bogomips: 31938
Speed: 1397 MHz min/max: 1400/2000 MHz Core speeds (MHz): 1: 1397
2: 1397 3: 1396
4: 1397 5: 1908 6: 1761 7: 1736 8: 2286
Graphics: Device-1: AMD Renoir vendor: Acer Incorporated ALI driver: amdgpu
v: kernel
bus ID: 03:00.0 chip ID: 1002:1636
Display: x11 server: X.Org 1.20.13 driver: amdgpu,ati unloaded:
fbdev,modesetting,vesa
resolution: 1920x1080~60Hz, 1920x1080~60Hz
OpenGL: renderer: llvmpipe (LLVM 12.0.0 256 bits) v: 4.5 Mesa
21.0.3 compat-v: 3.1
direct render: Yes
Audio: Device-1: AMD vendor: Acer Incorporated ALI driver: snd_hda_intel
v: kernel
bus ID: 03:00.1 chip ID: 1002:1637
Device-2: AMD Raven/Raven2/FireFlight/Renoir Audio Processor
vendor: Acer Incorporated ALI driver: snd_rn_pci_acp3x v: kernel
bus ID: 03:00.5
chip ID: 1022:15e2
Device-3: AMD Family 17h HD Audio vendor: Acer Incorporated ALI
driver: snd_hda_intel
v: kernel bus ID: 03:00.6 chip ID: 1022:15e3
Sound Server: ALSA v: k5.11.0-46-generic
Network: Device-1: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel bus ID:
01:00.0
chip ID: 8086:2723
IF: wlp1s0 state: up mac: <filter>
Drives: Local Storage: total: 931.51 GiB used: 28.05 GiB (3.0%)
ID-1: /dev/nvme0n1 vendor: Western Digital model:
WDBRPG0010BNC-WRSN size: 931.51 GiB
speed: 31.6 Gb/s lanes: 4 serial: <filter>
Partition: ID-1: / size: 183.37 GiB used: 28.03 GiB (15.3%) fs: ext4 dev:
/dev/nvme0n1p5
USB: Hub: 1-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0 chip
ID: 1d6b:0002
Device-1: 1-4:6 info: Intel type: Bluetooth driver: btusb rev: 2.0
chip ID: 8087:0029
Hub: 2-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 chip
ID: 1d6b:0003
Hub: 3-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0 chip
ID: 1d6b:0002
Device-2: 3-1:2 info: LighTuning EgisTec EH575 type: <vendor
specific> driver: N/A
rev: 2.0 chip ID: 1c7a:0575
Device-3: 3-4:3 info: Microsoft Notebook Optical Mouse with Tilt
Wheel type: Mouse
driver: hid-generic,usbhid rev: 2.0 chip ID: 045e:00d2
Hub: 4-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 chip
ID: 1d6b:0003
Sensors: System Temperatures: cpu: 41.8 C mobo: N/A gpu: amdgpu temp: 40 C
Fan Speeds (RPM): N/A
Repos: No active apt repos in: /etc/apt/sources.list
Active apt repos in:
/etc/apt/sources.list.d/brave-browser-release.list
1: deb
[signed-by=/usr/share/keyrings/brave-browser-archive-keyring.gpg arch=amd64]
https: //brave-browser-apt-release.s3.brave.com/ stable main
Active apt repos in: /etc/apt/sources.list.d/google-chrome.list
1: deb [arch=amd64] https: //dl.google.com/linux/chrome/deb/
stable main
Active apt repos in:
/etc/apt/sources.list.d/official-package-repositories.list
1: deb http: //mintmirror.math.washington.edu/linuxmint-repo una
main upstream import backport
2: deb http: //mirrors.accretive-networks.net/ubuntu focal main
restricted universe multiverse
3: deb http: //mirrors.accretive-networks.net/ubuntu focal-updates
main restricted universe multiverse
4: deb http: //mirrors.accretive-networks.net/ubuntu
focal-backports main restricted universe multiverse
5: deb http: //security.ubuntu.com/ubuntu/ focal-security main
restricted universe multiverse
6: deb http: //archive.canonical.com/ubuntu/ focal partner
Info: Processes: 304 Uptime: 26m Memory: 15.01 GiB used: 3.17 GiB
(21.1%) Init: systemd
v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Client: Unknown
python3.8 client
inxi: 3.0.38
[/code]
cat /proc/version_signature > version.log:
No reports/outputs listed from that command
sudo lspci -vnvn > lspci-vnvn.log:
No reports/outputs listed from that command
Thanks. Please advise if I may be of any further assistance.
Very Respectfully,
John McGee
+ ---
+ ProblemType: Bug
+ ApportVersion: 2.20.11-0ubuntu27.21
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC1: chief 1159 F.... pulseaudio
+ /dev/snd/controlC2: chief 1159 F.... pulseaudio
+ /dev/snd/controlC0: chief 1159 F.... pulseaudio
+ CasperMD5CheckResult: skip
+ CurrentDesktop: X-Cinnamon
+ DistroRelease: Linux Mint 20.3
+ InstallationDate: Installed on 2022-01-26 (1 days ago)
+ InstallationMedia: Linux Mint 20.3 "Una" - Release amd64 20220104
+ MachineType: Acer Swift SF314-42
+ Package: linux (not installed)
+ ProcFB: 0 amdgpudrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.11.0-46-generic
root=UUID=57f15d2c-512b-4441-b8e0-d7586091add5 ro quiet splash
+ ProcVersionSignature: Ubuntu 5.11.0-46.51~20.04.1-generic 5.11.22
+ RelatedPackageVersions:
+ linux-restricted-modules-5.11.0-46-generic N/A
+ linux-backports-modules-5.11.0-46-generic N/A
+ linux-firmware 1.187.25
+ Tags: una
+ Uname: Linux 5.11.0-46-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 05/13/2021
+ dmi.bios.release: 1.10
+ dmi.bios.vendor: Insyde Corp.
+ dmi.bios.version: V1.10
+ dmi.board.asset.tag: Type2 - Board Asset Tag
+ dmi.board.name: Kona_RN
+ dmi.board.vendor: RO
+ dmi.board.version: V1.10
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: Acer
+ dmi.chassis.version: V1.10
+ dmi.ec.firmware.release: 1.6
+ dmi.modalias:
dmi:bvnInsydeCorp.:bvrV1.10:bd05/13/2021:br1.10:efr1.6:svnAcer:pnSwiftSF314-42:pvrV1.10:sku0000000000000000:rvnRO:rnKona_RN:rvrV1.10:cvnAcer:ct10:cvrV1.10:
+ dmi.product.family: Swift 3
+ dmi.product.name: Swift SF314-42
+ dmi.product.sku: 0000000000000000
+ dmi.product.version: V1.10
+ dmi.sys.vendor: Acer
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1959348/+attachment/5558081/+files/AlsaInfo.txt
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https://bugs.launchpad.net/bugs/1959348
Title:
Linux Mint kernels 5.13.0-21, -22, -23, -25, & -27 Induce Laptop
Screen Crash
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