apport information ** Description changed:
+ **UPDATE 1,28/2022, 1500 PST** + + I have edited the original posting to keep the description of the + problem only in the body of the report. I have moved all the System Info + outputs to attached comments below, as well as all the other output + reports for the terminal commands I was recommended to execute. + + The reports and info are from terminal command outputs while running + Linux Mint 20.3 with Cinnamon DE on kernel 5.13.0-27. + Please accept my apologies up front for any inefficiencies this format may induce, as I'm a very casual user who has just started to scratch the surface of Linux distro usage. I have read the instructions on the report submission page and I believe I am following the guidance, but if I'm not it's because of unfamiliarity and general ignorance. I beg for your patience and understanding. For the listed kernels in the summary line (kernels 5.13.0-21, -22, -23, -25, and -27), my Acer Swift 3 laptop's screen crashes/reverts to snow/white noise immediately whenever the following conditions are met: 1) Any video peripheral is connected to the laptop via the HDMI port directly or through a USB-C hub with HDMI input AND 2) The "Mirror" selection is toggled in the Display Manager GUI OR 3) The HDMI cable is removed from the HDMI port/USB-C hub I can confirm that: 1) The HDMI cable is not the culprit because this issue doesn't manifest itself with Win10 or with Manjaro Linux, and 2) running Linux Mint 20.3 with the 5.11.0-46 kernel does not manifest any of the described screen crash issues listed above. That is to say, the laptop and peripheral HDMI display run stably/without issue while - running Linux Mint 20.3 kernel 5.11.0-46 - - For your diagnostic consideration: - - System Info: - [code] - System: Kernel: 5.11.0-46-generic x86_64 bits: 64 compiler: N/A Desktop: Cinnamon 5.2.7 - wm: muffin dm: LightDM Distro: Linux Mint 20.3 Una base: Ubuntu 20.04 focal - Machine: Type: Laptop System: Acer product: Swift SF314-42 v: V1.10 serial: <filter> - Mobo: RO model: Kona_RN v: V1.10 serial: <filter> UEFI: Insyde v: 1.10 date: 05/13/2021 - Battery: ID-1: BAT1 charge: 15.4 Wh condition: 49.2/47.8 Wh (103%) volts: 10.9/11.2 - model: LGC AP18C8K serial: <filter> status: Discharging - CPU: Topology: 8-Core model: AMD Ryzen 7 4700U with Radeon Graphics bits: 64 type: MCP - arch: Zen rev: 1 L2 cache: 4096 KiB - flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 31938 - Speed: 1397 MHz min/max: 1400/2000 MHz Core speeds (MHz): 1: 1397 2: 1397 3: 1396 - 4: 1397 5: 1908 6: 1761 7: 1736 8: 2286 - Graphics: Device-1: AMD Renoir vendor: Acer Incorporated ALI driver: amdgpu v: kernel - bus ID: 03:00.0 chip ID: 1002:1636 - Display: x11 server: X.Org 1.20.13 driver: amdgpu,ati unloaded: fbdev,modesetting,vesa - resolution: 1920x1080~60Hz, 1920x1080~60Hz - OpenGL: renderer: llvmpipe (LLVM 12.0.0 256 bits) v: 4.5 Mesa 21.0.3 compat-v: 3.1 - direct render: Yes - Audio: Device-1: AMD vendor: Acer Incorporated ALI driver: snd_hda_intel v: kernel - bus ID: 03:00.1 chip ID: 1002:1637 - Device-2: AMD Raven/Raven2/FireFlight/Renoir Audio Processor - vendor: Acer Incorporated ALI driver: snd_rn_pci_acp3x v: kernel bus ID: 03:00.5 - chip ID: 1022:15e2 - Device-3: AMD Family 17h HD Audio vendor: Acer Incorporated ALI driver: snd_hda_intel - v: kernel bus ID: 03:00.6 chip ID: 1022:15e3 - Sound Server: ALSA v: k5.11.0-46-generic - Network: Device-1: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel bus ID: 01:00.0 - chip ID: 8086:2723 - IF: wlp1s0 state: up mac: <filter> - Drives: Local Storage: total: 931.51 GiB used: 28.05 GiB (3.0%) - ID-1: /dev/nvme0n1 vendor: Western Digital model: WDBRPG0010BNC-WRSN size: 931.51 GiB - speed: 31.6 Gb/s lanes: 4 serial: <filter> - Partition: ID-1: / size: 183.37 GiB used: 28.03 GiB (15.3%) fs: ext4 dev: /dev/nvme0n1p5 - USB: Hub: 1-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0 chip ID: 1d6b:0002 - Device-1: 1-4:6 info: Intel type: Bluetooth driver: btusb rev: 2.0 chip ID: 8087:0029 - Hub: 2-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 chip ID: 1d6b:0003 - Hub: 3-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0 chip ID: 1d6b:0002 - Device-2: 3-1:2 info: LighTuning EgisTec EH575 type: <vendor specific> driver: N/A - rev: 2.0 chip ID: 1c7a:0575 - Device-3: 3-4:3 info: Microsoft Notebook Optical Mouse with Tilt Wheel type: Mouse - driver: hid-generic,usbhid rev: 2.0 chip ID: 045e:00d2 - Hub: 4-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 chip ID: 1d6b:0003 - Sensors: System Temperatures: cpu: 41.8 C mobo: N/A gpu: amdgpu temp: 40 C - Fan Speeds (RPM): N/A - Repos: No active apt repos in: /etc/apt/sources.list - Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list - 1: deb [signed-by=/usr/share/keyrings/brave-browser-archive-keyring.gpg arch=amd64] https: //brave-browser-apt-release.s3.brave.com/ stable main - Active apt repos in: /etc/apt/sources.list.d/google-chrome.list - 1: deb [arch=amd64] https: //dl.google.com/linux/chrome/deb/ stable main - Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list - 1: deb http: //mintmirror.math.washington.edu/linuxmint-repo una main upstream import backport - 2: deb http: //mirrors.accretive-networks.net/ubuntu focal main restricted universe multiverse - 3: deb http: //mirrors.accretive-networks.net/ubuntu focal-updates main restricted universe multiverse - 4: deb http: //mirrors.accretive-networks.net/ubuntu focal-backports main restricted universe multiverse - 5: deb http: //security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse - 6: deb http: //archive.canonical.com/ubuntu/ focal partner - Info: Processes: 304 Uptime: 26m Memory: 15.01 GiB used: 3.17 GiB (21.1%) Init: systemd - v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Client: Unknown python3.8 client - inxi: 3.0.38 - [/code] - - cat /proc/version_signature > version.log: - No reports/outputs listed from that command - - sudo lspci -vnvn > lspci-vnvn.log: - No reports/outputs listed from that command + running Linux Mint 20.3 with Cinnamon DE on kernel 5.11.0-46. Thanks. Please advise if I may be of any further assistance. Very Respectfully, John McGee ** Description changed: **UPDATE 1,28/2022, 1500 PST** I have edited the original posting to keep the description of the problem only in the body of the report. I have moved all the System Info outputs to attached comments below, as well as all the other output reports for the terminal commands I was recommended to execute. The reports and info are from terminal command outputs while running Linux Mint 20.3 with Cinnamon DE on kernel 5.13.0-27. Please accept my apologies up front for any inefficiencies this format may induce, as I'm a very casual user who has just started to scratch the surface of Linux distro usage. I have read the instructions on the report submission page and I believe I am following the guidance, but if I'm not it's because of unfamiliarity and general ignorance. I beg for your patience and understanding. For the listed kernels in the summary line (kernels 5.13.0-21, -22, -23, -25, and -27), my Acer Swift 3 laptop's screen crashes/reverts to snow/white noise immediately whenever the following conditions are met: 1) Any video peripheral is connected to the laptop via the HDMI port directly or through a USB-C hub with HDMI input AND 2) The "Mirror" selection is toggled in the Display Manager GUI OR 3) The HDMI cable is removed from the HDMI port/USB-C hub I can confirm that: 1) The HDMI cable is not the culprit because this issue doesn't manifest itself with Win10 or with Manjaro Linux, and 2) running Linux Mint 20.3 with the 5.11.0-46 kernel does not manifest any of the described screen crash issues listed above. That is to say, the laptop and peripheral HDMI display run stably/without issue while running Linux Mint 20.3 with Cinnamon DE on kernel 5.11.0-46. Thanks. Please advise if I may be of any further assistance. Very Respectfully, John McGee + --- + ProblemType: Bug + ApportVersion: 2.20.11-0ubuntu27.21 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC1: chief 1204 F.... pulseaudio + /dev/snd/controlC2: chief 1204 F.... pulseaudio + /dev/snd/controlC0: chief 1204 F.... pulseaudio + CasperMD5CheckResult: skip + CurrentDesktop: X-Cinnamon + DistroRelease: Linux Mint 20.3 + InstallationDate: Installed on 2022-01-26 (1 days ago) + InstallationMedia: Linux Mint 20.3 "Una" - Release amd64 20220104 + MachineType: Acer Swift SF314-42 + Package: linux (not installed) + ProcFB: 0 amdgpudrmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-27-generic root=UUID=57f15d2c-512b-4441-b8e0-d7586091add5 ro quiet splash + ProcVersionSignature: Ubuntu 5.13.0-27.29~20.04.1-generic 5.13.19 + RelatedPackageVersions: + linux-restricted-modules-5.13.0-27-generic N/A + linux-backports-modules-5.13.0-27-generic N/A + linux-firmware 1.187.25 + Tags: una + Uname: Linux 5.13.0-27-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 05/13/2021 + dmi.bios.release: 1.10 + dmi.bios.vendor: Insyde Corp. + dmi.bios.version: V1.10 + dmi.board.asset.tag: Type2 - Board Asset Tag + dmi.board.name: Kona_RN + dmi.board.vendor: RO + dmi.board.version: V1.10 + dmi.chassis.type: 10 + dmi.chassis.vendor: Acer + dmi.chassis.version: V1.10 + dmi.ec.firmware.release: 1.6 + dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.10:bd05/13/2021:br1.10:efr1.6:svnAcer:pnSwiftSF314-42:pvrV1.10:rvnRO:rnKona_RN:rvrV1.10:cvnAcer:ct10:cvrV1.10:sku0000000000000000: + dmi.product.family: Swift 3 + dmi.product.name: Swift SF314-42 + dmi.product.sku: 0000000000000000 + dmi.product.version: V1.10 + dmi.sys.vendor: Acer ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1959348/+attachment/5558101/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1959348 Title: Linux Mint kernels 5.13.0-21, -22, -23, -25, & -27 Induce Laptop Screen Crash To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1959348/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
