apport information
** Attachment added: "acpidump.txt"
https://bugs.launchpad.net/bugs/1959348/+attachment/5558119/+files/acpidump.txt
** Description changed:
**UPDATE 1,28/2022, 1500 PST**
I have edited the original posting to keep the description of the
problem only in the body of the report. I have moved all the System Info
outputs to attached comments below, as well as all the other output
reports for the terminal commands I was recommended to execute.
- The reports and info are from terminal command outputs while running
- Linux Mint 20.3 with Cinnamon DE on kernel 5.13.0-27.
+ The second/newer set of automatic report outputs attached in comments
+ below reports and info are from terminal command outputs while running
+ Linux Mint 20.3 with Cinnamon DE on kernel 5.13.0-27. The first/older
+ set was from the reports while I was still using kernel 5.11.0-46.
+ Sorry. Told you I was new to this...
+
+ **End of text update**
Please accept my apologies up front for any inefficiencies this format
may induce, as I'm a very casual user who has just started to scratch
the surface of Linux distro usage. I have read the instructions on the
report submission page and I believe I am following the guidance, but if
I'm not it's because of unfamiliarity and general ignorance. I beg for
your patience and understanding.
For the listed kernels in the summary line (kernels 5.13.0-21, -22, -23,
-25, and -27), my Acer Swift 3 laptop's screen crashes/reverts to
snow/white noise immediately whenever the following conditions are met:
1) Any video peripheral is connected to the laptop via the HDMI port
directly or through a USB-C hub with HDMI input
AND
2) The "Mirror" selection is toggled in the Display Manager GUI
OR
3) The HDMI cable is removed from the HDMI port/USB-C hub
I can confirm that: 1) The HDMI cable is not the culprit because this
issue doesn't manifest itself with Win10 or with Manjaro Linux, and 2)
running Linux Mint 20.3 with the 5.11.0-46 kernel does not manifest any
of the described screen crash issues listed above. That is to say, the
laptop and peripheral HDMI display run stably/without issue while
running Linux Mint 20.3 with Cinnamon DE on kernel 5.11.0-46.
Thanks. Please advise if I may be of any further assistance.
Very Respectfully,
John McGee
- ---
+ ---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC1: chief 1204 F.... pulseaudio
- /dev/snd/controlC2: chief 1204 F.... pulseaudio
- /dev/snd/controlC0: chief 1204 F.... pulseaudio
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC1: chief 1204 F.... pulseaudio
+ /dev/snd/controlC2: chief 1204 F.... pulseaudio
+ /dev/snd/controlC0: chief 1204 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: X-Cinnamon
DistroRelease: Linux Mint 20.3
InstallationDate: Installed on 2022-01-26 (1 days ago)
InstallationMedia: Linux Mint 20.3 "Una" - Release amd64 20220104
MachineType: Acer Swift SF314-42
Package: linux (not installed)
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-27-generic
root=UUID=57f15d2c-512b-4441-b8e0-d7586091add5 ro quiet splash
ProcVersionSignature: Ubuntu 5.13.0-27.29~20.04.1-generic 5.13.19
RelatedPackageVersions:
- linux-restricted-modules-5.13.0-27-generic N/A
- linux-backports-modules-5.13.0-27-generic N/A
- linux-firmware 1.187.25
+ linux-restricted-modules-5.13.0-27-generic N/A
+ linux-backports-modules-5.13.0-27-generic N/A
+ linux-firmware 1.187.25
Tags: una
Uname: Linux 5.13.0-27-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/13/2021
dmi.bios.release: 1.10
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.10
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Kona_RN
dmi.board.vendor: RO
dmi.board.version: V1.10
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.10
dmi.ec.firmware.release: 1.6
dmi.modalias:
dmi:bvnInsydeCorp.:bvrV1.10:bd05/13/2021:br1.10:efr1.6:svnAcer:pnSwiftSF314-42:pvrV1.10:rvnRO:rnKona_RN:rvrV1.10:cvnAcer:ct10:cvrV1.10:sku0000000000000000:
dmi.product.family: Swift 3
dmi.product.name: Swift SF314-42
dmi.product.sku: 0000000000000000
dmi.product.version: V1.10
dmi.sys.vendor: Acer
** Changed in: linux (Ubuntu)
Status: Incomplete => New
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https://bugs.launchpad.net/bugs/1959348
Title:
Linux Mint kernels 5.13.0-21, -22, -23, -25, & -27 Induce Laptop
Screen Crash
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