By default, server images don't set a default user/password. Cloud-init will create the ubuntu user, but expects SSH auth by default and so will lock the password for the ubuntu user. Did you use an installer with the image? Was any userdata included on the SD card that you know of?
If you can access the instance, can you run cloud-init collect-logs and attach the tarball here? If not, can you grab /var/log/cloud-init.log, /var/log/cloud-init-output.log, and the contents of /etc/cloud and attach them here? ** Changed in: cloud-init (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1962022 Title: default password not set To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cloud-init/+bug/1962022/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs