Public bug reported:
This is a new network printer in my home/local network. It works ok from my
mobile phone and from Windows, but not from Ubuntu 20.04 on the same PC, my
preferred system. I can print the test page consistently via 'Settings -
Printers - Printer Details'; occasionally I have managed to print a simple text
e-mail from Thunderbird; pdf-files and jpg-files don't come out; the process
shows the job entering the print queue and being completed, but nothing appears
to happen on the printer.
I have used 'ubuntu-bug cups'to generate this report, so I hope it has included
all the info you need, but please let me know if I can provide anything you are
missing.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: cups 2.3.1-9ubuntu1.1
ProcVersionSignature: Ubuntu 5.13.0-30.33~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-30-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Tue Mar 8 10:11:02 2022
InstallationDate: Installed on 2021-03-13 (359 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
Lpstat: device for EPSON_ET_2810_Series: implicitclass://EPSON_ET_2810_Series/
MachineType: Dell Inc. XPS 8700
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/EPSON_ET_2810_Series.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/EPSON_ET_2810_Series.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-30-generic
root=UUID=35fa7eb2-f276-418c-9acd-f55a95687068 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/16/2014
dmi.bios.release: 4.6
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A08
dmi.board.name: 0KWVT8
dmi.board.vendor: Dell Inc.
dmi.board.version: A03
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvrA08:bd04/16/2014:br4.6:svnDellInc.:pnXPS8700:pvr:rvnDellInc.:rn0KWVT8:rvrA03:cvnDellInc.:ct3:cvr:skuXPS8700:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: XPS 8700
dmi.product.sku: XPS 8700
dmi.sys.vendor: Dell Inc.
** Affects: cups (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
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https://bugs.launchpad.net/bugs/1964095
Title:
print sent to Epson ET-2810 is not printed
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