Public bug reported:
it happened just after installing ua
$ sudo ua status
SERVICE ENTITLED STATUS DESCRIPTION
cc-eal yes disabled Common Criteria EAL2 Provisioning Packages
cis yes disabled Security compliance and audit tools
esm-infra yes disabled UA Infra: Extended Security Maintenance (ESM)
fips yes disabled NIST-certified core packages
fips-updates yes disabled NIST-certified core packages with priority
security updates
livepatch yes enabled Canonical Livepatch service
Enable services with: ua enable <service>
(...)
Technical support level: essential
$ sudo ua enable esm-infra
One moment, checking your subscription first
Unexpected error(s) occurred.
For more details, see the log: /var/log/ubuntu-advantage.log
To file a bug run: ubuntu-bug ubuntu-advantage-tools
$ sudo tail /var/log/ubuntu-advantage.log
File "/usr/lib/python3/dist-packages/uaclient/util.py", line 373, in
is_active_esm
if not is_lts(series):
File "/usr/lib/python3/dist-packages/uaclient/util.py", line 366, in is_lts
out, _err = subp(["/usr/bin/ubuntu-distro-info", "--supported-esm"])
File "/usr/lib/python3/dist-packages/uaclient/util.py", line 677, in subp
out, err = _subp(args, rcs, capture, timeout, env=env)
File "/usr/lib/python3/dist-packages/uaclient/util.py", line 634, in _subp
stderr=err.decode("utf-8"),
uaclient.util.ProcessExecutionError: Failed running command
'/usr/bin/ubuntu-distro-info --supported-esm' [exit(1)]. Message:
ubuntu-distro-info: unrecognized option `--supported-esm'
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: ubuntu-advantage-tools 27.6~16.04.1
ProcVersionSignature: Ubuntu 4.4.0-1122.136-aws 4.4.249
Uname: Linux 4.4.0-1122-aws x86_64
NonfreeKernelModules: lkp_Ubuntu_4_4_0_1122_136_aws_83
ApportVersion: 2.20.1-0ubuntu2.30
Architecture: amd64
Date: Tue Mar 22 21:17:27 2022
Ec2AMI: ami-056fd791b93b23ca1
Ec2AMIManifest: (unknown)
Ec2AvailabilityZone: us-west-2a
Ec2InstanceType: i3.metal
Ec2Kernel: unavailable
Ec2Ramdisk: unavailable
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
LANG=en_US.UTF-8
SourcePackage: ubuntu-advantage-tools
UpgradeStatus: No upgrade log present (probably fresh install)
** Affects: ubuntu-advantage-tools (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug ec2-images xenial
** Description changed:
it happened just after installing ua
+
+ $ sudo ua status
+ SERVICE ENTITLED STATUS DESCRIPTION
+ cc-eal yes disabled Common Criteria EAL2 Provisioning Packages
+ cis yes disabled Security compliance and audit tools
+ esm-infra yes disabled UA Infra: Extended Security Maintenance
(ESM)
+ fips yes disabled NIST-certified core packages
+ fips-updates yes disabled NIST-certified core packages with priority
security updates
+ livepatch yes enabled Canonical Livepatch service
+
+ Enable services with: ua enable <service>
+
+ (...)
+ Technical support level: essential
+ $ sudo ua enable esm-infra
+ One moment, checking your subscription first
+ Unexpected error(s) occurred.
+ For more details, see the log: /var/log/ubuntu-advantage.log
+ To file a bug run: ubuntu-bug ubuntu-advantage-tools
+ $ sudo tail /var/log/ubuntu-advantage.log
+ File "/usr/lib/python3/dist-packages/uaclient/util.py", line 373, in
is_active_esm
+ if not is_lts(series):
+ File "/usr/lib/python3/dist-packages/uaclient/util.py", line 366, in is_lts
+ out, _err = subp(["/usr/bin/ubuntu-distro-info", "--supported-esm"])
+ File "/usr/lib/python3/dist-packages/uaclient/util.py", line 677, in subp
+ out, err = _subp(args, rcs, capture, timeout, env=env)
+ File "/usr/lib/python3/dist-packages/uaclient/util.py", line 634, in _subp
+ stderr=err.decode("utf-8"),
+ uaclient.util.ProcessExecutionError: Failed running command
'/usr/bin/ubuntu-distro-info --supported-esm' [exit(1)]. Message:
ubuntu-distro-info: unrecognized option `--supported-esm'
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: ubuntu-advantage-tools 27.6~16.04.1
ProcVersionSignature: Ubuntu 4.4.0-1122.136-aws 4.4.249
Uname: Linux 4.4.0-1122-aws x86_64
NonfreeKernelModules: lkp_Ubuntu_4_4_0_1122_136_aws_83
ApportVersion: 2.20.1-0ubuntu2.30
Architecture: amd64
Date: Tue Mar 22 21:17:27 2022
Ec2AMI: ami-056fd791b93b23ca1
Ec2AMIManifest: (unknown)
Ec2AvailabilityZone: us-west-2a
Ec2InstanceType: i3.metal
Ec2Kernel: unavailable
Ec2Ramdisk: unavailable
ProcEnviron:
- TERM=xterm-256color
- PATH=(custom, no user)
- LANG=en_US.UTF-8
+ TERM=xterm-256color
+ PATH=(custom, no user)
+ LANG=en_US.UTF-8
SourcePackage: ubuntu-advantage-tools
UpgradeStatus: No upgrade log present (probably fresh install)
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https://bugs.launchpad.net/bugs/1965989
Title:
sudo ua enable esm-infra doesn't work
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