apport information ** Tags added: apport-collected
** Description changed: I am trying Ubuntu MATE 20.04.2 to see what works and what is broken. My scanner is an HP OfficeJet Pro 7740 scanner connected to my ASUS A88XM-A motherboard via USB2 cable. With previous releases, I use VueScan Pro. Work fine. With 20.04.2 it cannot find my scanner at all. I tried the bundled Document Scanner app. It finds the scanner but cannot connect to it to actually scan. Apparently, something is wrong with connecting a scanner with a USB cable. If you need more information, please tell me how to get it and send it to you. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: ubuntu-release-upgrader-core 1:20.04.35 ProcVersionSignature: Ubuntu 5.8.0-50.56~20.04.1-generic 5.8.18 Uname: Linux 5.8.0-50-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.18 Architecture: amd64 CasperMD5CheckResult: skip CrashDB: ubuntu CurrentDesktop: MATE Date: Fri Aug 20 18:56:53 2021 InstallationDate: Installed on 2021-04-17 (125 days ago) InstallationMedia: Ubuntu-MATE 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: release-upgrade UpgradeStatus: No upgrade log present (probably fresh install) + --- + ProblemType: Bug + ApportVersion: 2.20.11-0ubuntu27.21 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC1: robert 1572 F.... pulseaudio + /dev/snd/controlC0: robert 1572 F.... pulseaudio + /dev/snd/pcmC0D3p: robert 1572 F...m pulseaudio + CasperMD5CheckResult: skip + CurrentDesktop: MATE + DistroRelease: Ubuntu 20.04 + InstallationDate: Installed on 2022-03-05 (21 days ago) + InstallationMedia: Ubuntu-MATE 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819.1) + MachineType: System manufacturer System Product Name + Package: linux (not installed) + ProcFB: 0 radeondrmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-35-generic root=UUID=0fc4c88c-4da7-4b59-afcc-1de5d036e6ba ro quiet splash + ProcVersionSignature: Ubuntu 5.13.0-35.40~20.04.1-generic 5.13.19 + RelatedPackageVersions: + linux-restricted-modules-5.13.0-35-generic N/A + linux-backports-modules-5.13.0-35-generic N/A + linux-firmware 1.187.29 + RfKill: + 0: phy0: Wireless LAN + Soft blocked: no + Hard blocked: no + Tags: focal + Uname: Linux 5.13.0-35-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 04/01/2014 + dmi.bios.release: 4.6 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: 1301 + dmi.board.asset.tag: To be filled by O.E.M. + dmi.board.name: A88XM-A + dmi.board.vendor: ASUSTeK COMPUTER INC. + dmi.board.version: Rev X.0x + dmi.chassis.asset.tag: Asset-1234567890 + dmi.chassis.type: 3 + dmi.chassis.vendor: Chassis Manufacture + dmi.chassis.version: Chassis Version + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1301:bd04/01/2014:br4.6:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnA88XM-A:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:skuSKU: + dmi.product.family: To be filled by O.E.M. + dmi.product.name: System Product Name + dmi.product.sku: SKU + dmi.product.version: System Version + dmi.sys.vendor: System manufacturer ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1940724/+attachment/5573081/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1940724 Title: 20.04.2 does not connect HP OfficeJet Pro 7740 scanner via USB2 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1940724/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
