Could you get a journal log using
$ journalctl -b 0 > log
after getting the issue and then add the log file to the report?
** Changed in: gdm3 (Ubuntu)
Importance: Undecided => High
** Changed in: gdm3 (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1970073
Title:
GDM3 is failing to switch users, it also crashes when you log out
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