Both options and a third exist.
Extract from man mount in section FILESYSTEM-INDEPENDENT MOUNT OPTIONS:
user
Allow an ordinary user to mount the filesystem. The name of the
mounting user is written to the mtab file (or to the private
libmount file in /run/mount on systems without a regular mtab) so
that this same user can unmount the filesystem again. This option
implies the options noexec, nosuid, and nodev (unless overridden by
subsequent options, as in the option line user,exec,dev,suid).
nouser
Forbid an ordinary user to mount the filesystem. This is the
default; it does not imply any other options.
users
Allow any user to mount and to unmount the filesystem, even when
some other ordinary user mounted it. This option implies the
options noexec, nosuid, and nodev (unless overridden by subsequent
options, as in the option line users,exec,dev,suid).
gio mount is the command line variant to simulate a mount by a GUI tool like
Nautilus, just used to get the error message.
gio invokes udiskctl under the hood.
** Changed in: util-linux (Ubuntu)
Status: Incomplete => New
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https://bugs.launchpad.net/bugs/2055226
Title:
mount option `users` blocks ntfs to mount
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