Public bug reported:
I found a bug that I suspect is reproducible, but which I do not know
how to test the repro steps for unaided. Here is what I saw:
I was seeing a problem and decided to run Software Updater (the gui app
from the dash dock activity search thing) to see if the problem fixed
itself. After checking for updates, it presented a dialog I had not seen
before, saying (from memory) "Ubuntu is only able to do a partial
update. This may happen because [list of reasons]. You may perform the
partial update now and then finish updates later." I did not have time
for this so I closed this window, as I remember by clicking the X, then
rebooted.
After reboot I ran Software Updater again. This did not bring back the
"partial updates" box. Instead it showed me the normal "Updated software
is available for this computer" box and a list of updates. However, at
this point, the GUI was "dead". I could scroll and click buttons, but
clicking "Install now" or "Settings..." had no effect other than the
buttons darkening on click. This state persisted after another reboot.
[It was at this point I ran ubuntu-bug and collected logs.]
At this point I thought: If the GUI updater isn't working, I should try
apt. I ran apt-get update and apt-get upgrade and successfully upgraded
many packages. After this, I again ran Software Updater. This time it
said "The software on your computer is up to date". However, the GUI is
still "dead", clicking "OK" or "Settings and Pro…" have no effect other
than darkening the button.
Hypothesis: Getting the partial upgrade offer box, then exiting it in an
abnormal fashion such as clicking the X, does something to on-disk state
that leaves Software Updater unable to run. Perhaps someone who knows
how to force Software Updater to give the partial upgrade offer should
try to reproduce this.
I do not know if this is the correct package to file against. If I
guessed wrong, please transfer it to the correct component.
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: update-manager 1:24.04.6
ProcVersionSignature: Ubuntu 6.8.0-38.38-generic 6.8.8
Uname: Linux 6.8.0-38-generic x86_64
ApportVersion: 2.28.1-0ubuntu3
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Tue Jul 16 14:20:11 2024
InstallationDate: Installed on 2023-10-18 (273 days ago)
InstallationMedia: Ubuntu 23.10.1 "Mantic Minotaur" - Release amd64 (20231016.1)
PackageArchitecture: all
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
SourcePackage: update-manager
UpgradeStatus: Upgraded to noble on 2024-06-03 (43 days ago)
** Affects: update-manager (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug noble
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https://bugs.launchpad.net/bugs/2073293
Title:
Declining partial update appears to leave "Software Updater" in
unworking state
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