Public bug reported: pro collect-logs takes more than 1:30 minutes to complete on air-gapped envs, while `pro status` and `pro help` won't work at all. After the same amount of time they throw the `[Errno 101] Network is unreachable` message.
Tested on 24.04 Pro on AWS and pro client version 31.2.3 What is expected? `pro collect-logs` and `pro help`, should not depend on reaching https://contracts.canonical.com `pro status` should throw a default message or help the customer to understand what is needed (network requirements) in order to get it fixed. thanks! ** Affects: ubuntu-advantage-tools (Ubuntu) Importance: Undecided Status: New -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/2075357 Title: pro collect-logs takes more than 1:30 minutes to complete on air- gapped envs, `pro status` and `pro help` doesn't work To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/2075357/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
