Thank you for your reply. I tried to attatch the files you requested, but they were too large, so I'm sending them as links now instead:
journal.txt <https://drive.google.com/file/d/13XK-10jW_chFg06L-i_XlKeqm7SSDw_l/view?usp=drive_web> prevjournal.txt <https://drive.google.com/file/d/10P3hiYoaEQPw2wd8gf9i8h-lBz7j7-Y3/view?usp=drive_web> I ran ubuntu-bug with the crash file, and three new files were created, called -rw-r----- 1 root whoopsie 31358 sep 3 08:44 _usr_share_apport_whoopsie-upload-all.0.crash -rw-r--r-- 1 root whoopsie 0 sep 3 08:44 _usr_share_apport_whoopsie-upload-all.0.upload -rw------- 1 whoopsie whoopsie 37 sep 3 08:44 _usr_share_apport_whoopsie-upload-all.0.uploaded The file _usr_share_apport_whoopsie-upload-all.0.uploaded contains the string e2d0ec38-69bf-11ef-8ca4-fa163ec8ca8c - is this the ID you request? Best regards, Steen Den tirs. 3. sep. 2024 kl. 07.30 skrev Daniel van Vugt < [email protected]>: > Thank you for taking the time to report this bug and helping to make > Ubuntu better. It sounds like some part of the system has crashed. To > help us find the cause of the crash please follow these steps: > > 1. Run these commands: > journalctl -b0 > journal.txt > journalctl -b-1 > prevjournal.txt > and attach the resulting text files here. > > 2. Look in /var/crash for crash files and if found run: > ubuntu-bug YOURFILE.crash > Then tell us the ID of the newly-created bug. > > 3. If step 2 failed then look at https://errors.ubuntu.com/user/ID where > ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. > Do you find any links to recent problems on that page? If so then please > send the links to us. > > Please take care to avoid attaching .crash files to bugs as we are > unable to process them as file attachments. It would also be a security > risk for yourself. > > > ** Summary changed: > > - Xorg crash > + Shell crash > > ** Package changed: xorg (Ubuntu) => gnome-shell (Ubuntu) > > ** Changed in: gnome-shell (Ubuntu) > Status: New => Incomplete > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/2078607 > > Title: > Shell crash > > Status in gnome-shell package in Ubuntu: > Incomplete > > Bug description: > This happens every time the following sequence of actions occur: > > 1. Connect external display > 2. Take screenshot of an area on the external display using built-in > Ubuntu screenshot tool > 3. Disconnect external display > 4. Press PrtSc button > > Everything freezes for a few seconds, and the desktop session is > terminated and login prompt is shown. > > ProblemType: Bug > DistroRelease: Ubuntu 22.04 > Package: xorg 1:7.7+23ubuntu2 > ProcVersionSignature: Ubuntu 6.8.0-40.40~22.04.3-generic 6.8.12 > Uname: Linux 6.8.0-40-generic x86_64 > ApportVersion: 2.20.11-0ubuntu82.6 > Architecture: amd64 > BootLog: Error: [Errno 13] Adgang nægtet: '/var/log/boot.log' > CasperMD5CheckResult: pass > CompositorRunning: None > CurrentDesktop: ubuntu:GNOME > Date: Sun Sep 1 11:34:24 2024 > DistUpgraded: 2022-05-01 11:05:31,711 DEBUG Running PostInstallScript: > '/usr/lib/ubuntu-advantage/upgrade_lts_contract.py' > DistroCodename: jammy > DistroVariant: ubuntu > DkmsStatus: > v4l2loopback/0.12.7, 5.15.0-119-generic, x86_64: installed > v4l2loopback/0.12.7, 6.2.0-39-generic, x86_64: installed > v4l2loopback/0.12.7, 6.5.0-45-generic, x86_64: installed > ExtraDebuggingInterest: Yes > GraphicsCard: > Intel Corporation TigerLake-LP GT2 [Iris Xe Graphics] [8086:9a49] (rev > 01) (prog-if 00 [VGA controller]) > Subsystem: Lenovo TigerLake-LP GT2 [Iris Xe Graphics] [17aa:22c9] > InstallationDate: Installed on 2022-03-10 (905 days ago) > InstallationMedia: Ubuntu 21.10 "Impish Indri" - Release amd64 (20211012) > MachineType: LENOVO 20W400HMMX > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.8.0-40-generic > root=UUID=eb90f296-344c-4283-9db3-a1bd124bf641 ro quiet splash vt.handoff=7 > SourcePackage: xorg > Symptom: display > Title: Xorg crash > UpgradeStatus: Upgraded to jammy on 2022-05-01 (854 days ago) > dmi.bios.date: 04/29/2024 > dmi.bios.release: 1.62 > dmi.bios.vendor: LENOVO > dmi.bios.version: N34ET62W (1.62 ) > dmi.board.asset.tag: Not Available > dmi.board.name: 20W400HMMX > dmi.board.vendor: LENOVO > dmi.board.version: SDK0J40697 WIN > dmi.chassis.asset.tag: No Asset Information > dmi.chassis.type: 10 > dmi.chassis.vendor: LENOVO > dmi.chassis.version: None > dmi.ec.firmware.release: 1.44 > dmi.modalias: > dmi:bvnLENOVO:bvrN34ET62W(1.62):bd04/29/2024:br1.62:efr1.44:svnLENOVO:pn20W400HMMX:pvrThinkPadT15Gen2i:rvnLENOVO:rn20W400HMMX:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrNone:skuLENOVO_MT_20W4_BU_Think_FM_ThinkPadT15Gen2i: > dmi.product.family: ThinkPad T15 Gen 2i > dmi.product.name: 20W400HMMX > dmi.product.sku: LENOVO_MT_20W4_BU_Think_FM_ThinkPad T15 Gen 2i > dmi.product.version: ThinkPad T15 Gen 2i > dmi.sys.vendor: LENOVO > version.compiz: compiz N/A > version.libdrm2: libdrm2 2.4.113-2~ubuntu0.22.04.1 > version.libgl1-mesa-dri: libgl1-mesa-dri 23.2.1-1ubuntu3.1~22.04.2 > version.libgl1-mesa-glx: libgl1-mesa-glx 23.0.4-0ubuntu1~22.04.1 > version.xserver-xorg-core: xserver-xorg-core 2:21.1.4-2ubuntu1.7~22.04.11 > version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A > version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2ubuntu1 > version.xserver-xorg-video-intel: xserver-xorg-video-intel > 2:2.99.917+git20210115-1 > version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau > 1:1.0.17-2build1 > > To manage notifications about this bug go to: > > https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/2078607/+subscriptions > > -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/2078607 Title: Shell crash To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/2078607/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
