Public bug reported:
extract crashed with CurtinInstallError
Basicly: with or without installing the improved installer installer. the error
indicated that some Canonical[sp?] files could not be found in the path and
folder expected. Then aborting the install.
what I did and what happened
* Using a HP Pavilon laptop running Ubuntu 24.04.1 LTS and Ubuntu disk creator
and latest 2024.04.1 downloaded iso, I created a USB bootable thumb drive
24.04.1 LTS install medium.
* There were no problems while using GParted on the target computer hard drive.
* I then started the installer program.
* No errors selecting options. [The second time I selected as few
options as possible.]
* The installer got as far as displaying a list of the graphics and video
applications when the
"there is a problem" message was displayed.
* I followed the instruction for running a sudo required command, receiving a
"such and such Canonial files are not present in /file/file"
I apologize for not writing down all of the Terminal command and response.
The [close] button was the only option at this button.
* If the referred to terminal command and responces are not included in
the attached file I can rerun the install being careful to record all
events and displays completely. I would try now but I fear not being
able to return to this bug description if I tried to do so.
* The format and content of the Terminal displayed command and error were
Similar To:
sudo xxxx recommended comand was run in Terminal
. . . Canonical[sp?] . . . bootloader not found at [expected location]
What I expected
* The installing program to complete.
* have a running version of Ubuntu 24.04.1 LTS That I could close and re-log
into.
Reproducable
I have reproduced this twice once with the "improved boot loader" and once
without.
Received the same error message in Terminal both times.
If requested I will do my best to supply acurate copies of on screen
instructions, and results of my following them. If you want me to
repeat some portion of the process above let me know, so I can only
supply what you need.
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: subiquity (237 of snap /snap/ubuntu-desktop-bootstrap/237 of version
0+git.66bf8d183)
ProcVersionSignature: Ubuntu 6.8.0-41.41-generic 6.8.12
Uname: Linux 6.8.0-41-generic x86_64
NonfreeKernelModules: zfs
ApportVersion: 2.28.1-0ubuntu3.1
Architecture: amd64
CasperMD5CheckResult: pass
CasperVersion: 1.498
CloudArchitecture: x86_64
CloudID: nocloud
CloudName: unknown
CloudPlatform: nocloud
CloudSubPlatform: seed-dir (/var/lib/cloud/seed/nocloud)
CurtinAptConfig: /var/log/installer/curtin-install/subiquity-curtin-apt.conf
Date: Wed Feb 5 23:54:49 2025
DesktopInstallerRev: 237
ExecutablePath:
/snap/ubuntu-desktop-bootstrap/237/bin/subiquity/subiquity/cmd/server.py
InterpreterPath: /snap/ubuntu-desktop-bootstrap/237/usr/bin/python3.10
LiveMediaBuild: Ubuntu 24.04.1 LTS "Noble Numbat" - Release amd64 (20240827.1)
MachineType: Hewlett-Packard HP Compaq 8200 Elite CMT PC
ProcAttrCurrent: snap.hostname-desktop-bootstrap.subiquity-server (complain)
ProcCmdline: /snap/hostname-desktop-bootstrap/237/usr/bin/python3.10 -m
subiquity.cmd.server --use-os-prober --storage-version=2
--postinst-hooks-dir=/snap/hostname-desktop-bootstrap/237/etc/subiquity/postinst.d
ProcEnviron:
LANG=C.UTF-8
LD_LIBRARY_PATH=<set>
PATH=(custom, no user)
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz --- quiet splash
Python3Details: /usr/bin/python3.12, Python 3.12.3, python3-minimal,
3.12.3-0ubuntu2
PythonDetails: N/A
SnapChannel:
SnapRevision: 237
SnapUpdated: False
SnapVersion: 237 of snap /snap/ubuntu-desktop-bootstrap/237 of version
0+git.66bf8d183
SourcePackage: subiquity
Title: extract crashed with CurtinInstallError
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/20/2013
dmi.bios.release: 2.24
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: J01 v02.24
dmi.board.asset.tag: 2UA11804WF
dmi.board.name: 1494
dmi.board.vendor: Hewlett-Packard
dmi.chassis.asset.tag: 2UA11804WF
dmi.chassis.type: 6
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias:
dmi:bvnHewlett-Packard:bvrJ01v02.24:bd09/20/2013:br2.24:svnHewlett-Packard:pnHPCompaq8200EliteCMTPC:pvr:rvnHewlett-Packard:rn1494:rvr:cvnHewlett-Packard:ct6:cvr:skuXZ795UT#ABA:
dmi.product.family: 103C_53307F G=D
dmi.product.name: HP Compaq 8200 Elite CMT PC
dmi.product.sku: XZ795UT#ABA
dmi.sys.vendor: Hewlett-Packard
** Affects: subiquity
Importance: Undecided
Status: New
** Affects: ubuntu
Importance: Undecided
Status: New
** Tags: amd64 apport-bug need-amd64-retrace noble ubuntu-desktop-bootstrap
** Information type changed from Private to Public
** Also affects: ubuntu
Importance: Undecided
Status: New
--
You received this bug notification because you are a member of Ubuntu
Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/2097491
Title:
24.04 new uploader files not present where downloader is looking
To manage notifications about this bug go to:
https://bugs.launchpad.net/subiquity/+bug/2097491/+subscriptions
--
ubuntu-bugs mailing list
[email protected]
https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
