apport information ** Tags added: apport-collected wayland-session
** Description changed: The integrated "HP Wide Vision HD Camera" (USB Vendor ID 0408, Product ID 5481) on an HP Victus by HP Gaming Laptop 15-fa0xxx is experiencing significant issues with video conferencing applications (specifically Google Meet and Zoom) on Ubuntu 24.04. The camera is often not detected, or the video feed is unstable, frequently cutting out with no clear error messages in standard system logs. Restarting the pipewire.service (user-level) sometimes temporarily resolves the "no camera" issue, allowing the camera to be used. However, the video quality is often limited to very low resolutions (e.g., 180p), and even at these low resolutions, the video can be choppy or exhibit intermittent issues. Attempting to use higher resolutions consistently leads to the video feed cutting out entirely. Kernel logs (journalctl -k -f | grep uvcvideo) show "Failed to resubmit video URB (-19)" errors, indicating a problem with USB communication to the webcam. Troubleshooting steps taken include: Trying various uvcvideo quirks via modprobe and /etc/modprobe.d/uvcvideo.conf. The quirk options uvcvideo quirks=0x00000080 (UVC_QUIRK_FIX_BANDWIDTH) seems to provide the most stable experience, allowing video at very low resolutions (180p) in both Google Meet and Zoom, although Zoom is choppier. Higher resolutions remain unusable. Investigating USB power management using powertop, which showed the webcam's autosuspend was already set to "Good." Restarting the pipewire service. Testing with a command-line webcam application (snapshot), which also crashed. Checking pipewire logs (journalctl -u pipewire.service), which showed errors related to VIDIOC_STREAMON, VIDIOC_STREAMOFF, and VIDIOC_REQBUFS with "No such device" errors for /dev/video1. The issue was also present in a Timeshift restore to Ubuntu 22.04 from a point where the camera was previously working, suggesting a potential regression or persistent configuration issue. The problem started around April 19, 2025. System Information: Operating System: Ubuntu 24.04 LTS Kernel Version: 6.11.0-24-generic Laptop Model: HP Victus by HP Gaming Laptop 15-fa0xxx Webcam Vendor/Product ID: 0408:5481 (HP Wide Vision HD Camera [Quanta]) pipewire Version: 1.0.5-1ubuntu3 uvcvideo Version: (Part of the kernel) 6.11.0-24-generic + --- + ProblemType: Bug + ApportVersion: 2.28.1-0ubuntu3.5 + Architecture: amd64 + CRDA: N/A + CasperMD5CheckResult: pass + CurrentDesktop: ubuntu:GNOME + DistroRelease: Ubuntu 24.04 + InstallationDate: Installed on 2024-09-20 (221 days ago) + InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64 (20230807.2) + MachineType: HP Victus by HP Gaming Laptop 15-fa0xxx + NonfreeKernelModules: nvidia_modeset nvidia + Package: pipewire 1.0.5-1ubuntu3 + PackageArchitecture: amd64 + ProcEnviron: + LANG=en_US.UTF-8 + PATH=(custom, no user) + SHELL=/bin/bash + TERM=xterm-256color + XDG_RUNTIME_DIR=<set> + ProcFB: 0 i915drmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.11.0-24-generic root=UUID=77a89596-fc64-4931-a15c-de44f035c155 ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 6.11.0-24.24~24.04.1-generic 6.11.11 + PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. + RelatedPackageVersions: + linux-restricted-modules-6.11.0-24-generic N/A + linux-backports-modules-6.11.0-24-generic N/A + linux-firmware 20240318.git3b128b60-0ubuntu2.11 + Tags: noble wayland-session + Uname: Linux 6.11.0-24-generic x86_64 + UpgradeStatus: Upgraded to noble on 2025-04-16 (13 days ago) + UserGroups: adm cdrom dialout dip lpadmin lxd plugdev sambashare sudo vboxusers video + _MarkForUpload: True + dmi.bios.date: 07/25/2023 + dmi.bios.release: 15.22 + dmi.bios.vendor: AMI + dmi.bios.version: F.22 + dmi.board.asset.tag: Base Board Asset Tag + dmi.board.name: 8A50 + dmi.board.vendor: HP + dmi.board.version: 37.53 + dmi.chassis.type: 10 + dmi.chassis.vendor: HP + dmi.chassis.version: Chassis Version + dmi.ec.firmware.release: 37.53 + dmi.modalias: dmi:bvnAMI:bvrF.22:bd07/25/2023:br15.22:efr37.53:svnHP:pnVictusbyHPGamingLaptop15-fa0xxx:pvr:rvnHP:rn8A50:rvr37.53:cvnHP:ct10:cvrChassisVersion:sku68U87UA#ABA: + dmi.product.family: 103C_5335M7 HP Victus + dmi.product.name: Victus by HP Gaming Laptop 15-fa0xxx + dmi.product.sku: 68U87UA#ABA + dmi.sys.vendor: HP ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/2109402/+attachment/5874815/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/2109402 Title: HP Wide Vision HD Camera (0408:5481) unstable/low resolution in video conferencing on Ubuntu 24.04 (HP Victus 15-fa0xxx) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-hwe-6.11/+bug/2109402/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
