Public bug reported:
System error installing Firefox snap. The package is not correctly
installed.
ProblemType: Package
DistroRelease: Ubuntu 22.04
Package: firefox 136.0+build3-0ubuntu0.20.04.1
ProcVersionSignature: Ubuntu 5.15.0-139.149~20.04.1-generic 5.15.178
Uname: Linux 5.15.0-139-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu27.27
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: tye 1684 F.... pulseaudio
BuildID: 20250227124745
CasperMD5CheckResult: unknown
Channel: Unavailable
Date: Thu May 22 17:48:26 2025
ErrorMessage: new firefox package pre-installation script subprocess returned
error exit status 1
ForcedLayersAccel: False
InstallationDate: Installed on 2025-05-16 (6 days ago)
InstallationMedia: Ubuntu 20.04.6 LTS "Focal Fossa" - Release amd64 (20230316)
IpRoute:
default via 10.60.98.254 dev wlp2s0 proto dhcp metric 600
10.60.98.0/23 dev wlp2s0 proto kernel scope link src 10.60.99.230 metric 600
169.254.0.0/16 dev wlp2s0 scope link metric 1000
NoProfiles: True
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
Python3Details: /usr/bin/python3.10, Python 3.10.12, python3-minimal,
3.10.6-1~22.04.1
PythonDetails: N/A
RelatedPackageVersions:
dpkg 1.21.1ubuntu2.3
apt 2.4.13
RunningIncompatibleAddons: False
SourcePackage: firefox
Title: package firefox 136.0+build3-0ubuntu0.20.04.1 failed to install/upgrade:
new firefox package pre-installation script subprocess returned error exit
status 1
UpgradeStatus: Upgraded to jammy on 2025-05-22 (0 days ago)
dmi.bios.date: 02/10/2025
dmi.bios.release: 1.39
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.39.0
dmi.board.name: 08NJ82
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.39.0:bd02/10/2025:br1.39:svnDellInc.:pnLatitude5490:pvr:rvnDellInc.:rn08NJ82:rvrA00:cvnDellInc.:ct10:cvr:sku0816:
dmi.product.family: Latitude
dmi.product.name: Latitude 5490
dmi.product.sku: 0816
dmi.sys.vendor: Dell Inc.
** Affects: firefox (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-package jammy
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https://bugs.launchpad.net/bugs/2111485
Title:
package firefox 136.0+build3-0ubuntu0.20.04.1 failed to
install/upgrade: new firefox package pre-installation script
subprocess returned error exit status 1
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