Hello Benjamin, you're welcome. To answer your question, > Did you do something specific application wise (i.e. do you see a pattern when this happens)?
In both cases, I do remember pressing and alternating between a lot of different keys at once, because I have a few keyboard shortcuts set up that require that. On Fri, Jun 27, 2025 at 3:05 AM Benjamin Drung <[email protected]> wrote: > Thank you for taking the time to report this bug and contributing to > Ubuntu. > > There would be one way to execute commands without a keyboard: Put the > command into a shell script file, make the file executable, then click > on the file and let it execute. Example script content: > > #!/bin/sh > xev | grep -i key | tee /tmp/log > > Now about your report. Can you record the kernel timestamp and your > actions to correlate that to your dmesg? CurrentDmesg.txt contains a > bunch of "reset high-speed USB device": > > ``` > $ grep -i usb CurrentDmesg.txt | grep -iv serial | cut -d']' -f2- | uniq -c > 6 usb 1-2: reset high-speed USB device number 3 using xhci_hcd > 1 usb 3-1: new full-speed USB device number 3 using xhci_hcd > 1 usb 3-1: config 1 has an invalid interface number: 3 but max is 2 > 1 usb 3-1: config 1 has no interface number 2 > 1 usb 3-1: New USB device found, idVendor=041e, idProduct=3272, > bcdDevice= 1.00 > 1 usb 3-1: Product: Pebble V3 > 1 usb 3-1: Manufacturer: ACTIONS > 1 usb 3-1: 9:0: bogus dB values (-12800/-12700), disabling dB > reporting > 1 input: ACTIONS Pebble V3 as > /devices/pci0000:00/0000:00:1c.6/0000:04:00.0/usb3/3-1/3-1:1.3/0003:041E:3272.0006/input/input28 > 1 hid-generic 0003:041E:3272.0006: input,hidraw5: USB HID v1.00 > Device [ACTIONS Pebble V3] on usb-0000:04:00.0-1/input3 > 5 usb 1-2: reset high-speed USB device number 3 using xhci_hcd > 10 usb 1-2: 3:4: cannot set freq 48000 to ep 0x86 > 28 usb 1-2: reset high-speed USB device number 3 using xhci_hcd > 1 usb 3-2: USB disconnect, device number 2 > 1 usb 3-2: new full-speed USB device number 4 using xhci_hcd > 1 usb 3-2: New USB device found, idVendor=3842, idProduct=2612, > bcdDevice=a0.18 > 1 usb 3-2: Product: Z12 Gaming Keyboard > 1 usb 3-2: Manufacturer: EVGA > 1 input: EVGA Z12 Gaming Keyboard as > /devices/pci0000:00/0000:00:1c.6/0000:04:00.0/usb3/3-2/3-2:1.0/0003:3842:2612.0007/input/input29 > 1 hid-generic 0003:3842:2612.0007: input,hidraw2: USB HID v1.11 > Keyboard [EVGA Z12 Gaming Keyboard] on usb-0000:04:00.0-2/input0 > 1 input: EVGA Z12 Gaming Keyboard Mouse as > /devices/pci0000:00/0000:00:1c.6/0000:04:00.0/usb3/3-2/3-2:1.1/0003:3842:2612.0008/input/input30 > 1 input: EVGA Z12 Gaming Keyboard Consumer Control as > /devices/pci0000:00/0000:00:1c.6/0000:04:00.0/usb3/3-2/3-2:1.1/0003:3842:2612.0008/input/input31 > 1 input: EVGA Z12 Gaming Keyboard System Control as > /devices/pci0000:00/0000:00:1c.6/0000:04:00.0/usb3/3-2/3-2:1.1/0003:3842:2612.0008/input/input32 > 1 hid-generic 0003:3842:2612.0008: input,hiddev1,hidraw3: USB HID > v1.11 Mouse [EVGA Z12 Gaming Keyboard] on usb-0000:04:00.0-2/input1 > 1 input: EVGA Z12 Gaming Keyboard as > /devices/pci0000:00/0000:00:1c.6/0000:04:00.0/usb3/3-2/3-2:1.2/0003:3842:2612.0009/input/input34 > 1 hid-generic 0003:3842:2612.0009: input,hiddev2,hidraw4: USB HID > v1.11 Keyboard [EVGA Z12 Gaming Keyboard] on usb-0000:04:00.0-2/input2 > 1 usb 1-2: reset high-speed USB device number 3 using xhci_hcd > ``` > > "USB disconnect" is what I see in dmesg when I disconnect my mouse. So > this is what I tried to reconstruct: > > There are several "reset high-speed USB device" on "usb 1-2". That bus- > port number matches "Logitech, Inc. Webcam C270". The first entry for > "3-2" (your keyboard) is "USB disconnect". So there seems to be no prior > events for it. > > I see three explanations for it: > > 1. The keyboard is having a hardware issue. In that case I would expect > that the frequency of this issue rises until it stops completely. > > 2. The webcam causes issues on the USB controller which resulted in the > keyboard stop working. > > 3. A software issue. > > My gut feeling is that it is more likely 1 or 2. I suggest to further > monitor and report back. Some questions to answer then: Do you see > failures even without the webcam connected (i.e. no "reset high-speed > USB device" in dmesg)? Can you reproduce the keyboard issue when using > the keyboard on other devices? Did you do something specific application > wise (i.e. do you see a pattern when this happens)? > > ** Changed in: xserver-xorg-input-libinput (Ubuntu) > Status: New => Incomplete > > ** Summary changed: > > - USB Keyboard sporadically stops working on Ubuntu 24 > + USB Keyboard sporadically stops working on Ubuntu 24.04 > > ** Description changed: > > - My USB Keyboard sporadically stops working on Ubuntu 24. > + My USB Keyboard sporadically stops working on Ubuntu 24.04. > > - I used the same USB keyboard with Ubuntu 22, without any issues, except > - occasionally on startup, and unplugging the keyboard and plugging it > - back in would fix it. > + I used the same USB keyboard with Ubuntu 22.04, without any issues, > + except occasionally on startup, and unplugging the keyboard and plugging > + it back in would fix it. > > - That didn't fix the issue the 2 times it occurred on Ubuntu 24, both of > - which happened when I was in the middle of something. > + That didn't fix the issue the 2 times it occurred on Ubuntu 24.04, both > + of which happened when I was in the middle of something. > > Keyboard functionality seemed to return on its own after a few minutes, > although I'm not sure if it was a result of any actions I took. > > I pasted > > xev | grep -i key > > the first time it happened, and > > sudo udevadm control --reload && sudo udevadm trigger > > the second time it happened, just now, in my terminal, and the issue > seemed to go away after that. > > Of course, since my keyboard wasn't functional, I wasn't actually able > to use the ENTER key to run the command in the second case. > > I don't remember how or if I actually executed the command in the first > place without a functioning keyboard. > > ProblemType: Bug > DistroRelease: Ubuntu 24.04 > Package: xserver-xorg-input-libinput 1.4.0-1ubuntu24.04.1 > ProcVersionSignature: Ubuntu 6.11.0-26.26~24.04.1-generic 6.11.11 > Uname: Linux 6.11.0-26-generic x86_64 > NonfreeKernelModules: nvidia_modeset nvidia > ApportVersion: 2.28.1-0ubuntu3.7 > Architecture: amd64 > BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' > CasperMD5CheckResult: unknown > CurrentDesktop: ubuntu:GNOME > Date: Thu Jun 26 16:20:04 2025 > DistUpgraded: Fresh install > DistroCodename: noble > DistroVariant: ubuntu > InstallationDate: Installed on 2025-06-15 (12 days ago) > InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64 > (20250215) > MachineType: System manufacturer System Product Name > ProcEnviron: > - LANG=en_US.UTF-8 > - PATH=(custom, no user) > - SHELL=/bin/bash > - TERM=xterm-256color > - XDG_RUNTIME_DIR=<set> > + LANG=en_US.UTF-8 > + PATH=(custom, no user) > + SHELL=/bin/bash > + TERM=xterm-256color > + XDG_RUNTIME_DIR=<set> > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.11.0-26-generic > root=UUID=5a60a236-87a2-4442-92d0-df3989ef3c70 ro quiet splash vt.handoff=7 > SourcePackage: xserver-xorg-input-libinput > UpgradeStatus: No upgrade log present (probably fresh install) > dmi.bios.date: 03/14/2018 > dmi.bios.release: 5.12 > dmi.bios.vendor: American Megatrends Inc. > dmi.bios.version: 1301 > dmi.board.asset.tag: Default string > dmi.board.name: MAXIMUS IX APEX > dmi.board.vendor: ASUSTeK COMPUTER INC. > dmi.board.version: Rev 1.xx > dmi.chassis.asset.tag: Default string > dmi.chassis.type: 3 > dmi.chassis.vendor: Default string > dmi.chassis.version: Default string > dmi.modalias: > dmi:bvnAmericanMegatrendsInc.:bvr1301:bd03/14/2018:br5.12:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnMAXIMUSIXAPEX:rvrRev1.xx:cvnDefaultstring:ct3:cvrDefaultstring:skuSKU: > dmi.product.family: To be filled by O.E.M. > dmi.product.name: System Product Name > dmi.product.sku: SKU > dmi.product.version: System Version > dmi.sys.vendor: System manufacturer > version.compiz: compiz N/A > version.libdrm2: libdrm2 2.4.122-1~ubuntu0.24.04.1 > version.libgl1-mesa-dri: libgl1-mesa-dri 24.2.8-1ubuntu1~24.04.1 > version.libgl1-mesa-glx: libgl1-mesa-glx N/A > version.xserver-xorg-core: xserver-xorg-core 2:21.1.12-1ubuntu1.4 > version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A > version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1 > version.xserver-xorg-video-intel: xserver-xorg-video-intel > 2:2.99.917+git20210115-1build1 > version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau > 1:1.0.17-2build1 > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/2115458 > > Title: > USB Keyboard sporadically stops working on Ubuntu 24.04 > > Status in xserver-xorg-input-libinput package in Ubuntu: > Incomplete > > Bug description: > My USB Keyboard sporadically stops working on Ubuntu 24.04. > > I used the same USB keyboard with Ubuntu 22.04, without any issues, > except occasionally on startup, and unplugging the keyboard and > plugging it back in would fix it. > > That didn't fix the issue the 2 times it occurred on Ubuntu 24.04, > both of which happened when I was in the middle of something. > > Keyboard functionality seemed to return on its own after a few > minutes, although I'm not sure if it was a result of any actions I > took. > > I pasted > > xev | grep -i key > > the first time it happened, and > > sudo udevadm control --reload && sudo udevadm trigger > > the second time it happened, just now, in my terminal, and the issue > seemed to go away after that. > > Of course, since my keyboard wasn't functional, I wasn't actually able > to use the ENTER key to run the command in the second case. > > I don't remember how or if I actually executed the command in the > first place without a functioning keyboard. > > ProblemType: Bug > DistroRelease: Ubuntu 24.04 > Package: xserver-xorg-input-libinput 1.4.0-1ubuntu24.04.1 > ProcVersionSignature: Ubuntu 6.11.0-26.26~24.04.1-generic 6.11.11 > Uname: Linux 6.11.0-26-generic x86_64 > NonfreeKernelModules: nvidia_modeset nvidia > ApportVersion: 2.28.1-0ubuntu3.7 > Architecture: amd64 > BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' > CasperMD5CheckResult: unknown > CurrentDesktop: ubuntu:GNOME > Date: Thu Jun 26 16:20:04 2025 > DistUpgraded: Fresh install > DistroCodename: noble > DistroVariant: ubuntu > InstallationDate: Installed on 2025-06-15 (12 days ago) > InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64 > (20250215) > MachineType: System manufacturer System Product Name > ProcEnviron: > LANG=en_US.UTF-8 > PATH=(custom, no user) > SHELL=/bin/bash > TERM=xterm-256color > XDG_RUNTIME_DIR=<set> > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.11.0-26-generic > root=UUID=5a60a236-87a2-4442-92d0-df3989ef3c70 ro quiet splash vt.handoff=7 > SourcePackage: xserver-xorg-input-libinput > UpgradeStatus: No upgrade log present (probably fresh install) > dmi.bios.date: 03/14/2018 > dmi.bios.release: 5.12 > dmi.bios.vendor: American Megatrends Inc. > dmi.bios.version: 1301 > dmi.board.asset.tag: Default string > dmi.board.name: MAXIMUS IX APEX > dmi.board.vendor: ASUSTeK COMPUTER INC. > dmi.board.version: Rev 1.xx > dmi.chassis.asset.tag: Default string > dmi.chassis.type: 3 > dmi.chassis.vendor: Default string > dmi.chassis.version: Default string > dmi.modalias: > dmi:bvnAmericanMegatrendsInc.:bvr1301:bd03/14/2018:br5.12:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnMAXIMUSIXAPEX:rvrRev1.xx:cvnDefaultstring:ct3:cvrDefaultstring:skuSKU: > dmi.product.family: To be filled by O.E.M. > dmi.product.name: System Product Name > dmi.product.sku: SKU > dmi.product.version: System Version > dmi.sys.vendor: System manufacturer > version.compiz: compiz N/A > version.libdrm2: libdrm2 2.4.122-1~ubuntu0.24.04.1 > version.libgl1-mesa-dri: libgl1-mesa-dri 24.2.8-1ubuntu1~24.04.1 > version.libgl1-mesa-glx: libgl1-mesa-glx N/A > version.xserver-xorg-core: xserver-xorg-core 2:21.1.12-1ubuntu1.4 > version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A > version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1 > version.xserver-xorg-video-intel: xserver-xorg-video-intel > 2:2.99.917+git20210115-1build1 > version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau > 1:1.0.17-2build1 > > To manage notifications about this bug go to: > > https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-input-libinput/+bug/2115458/+subscriptions > > -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/2115458 Title: USB Keyboard sporadically stops working on Ubuntu 24.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-input-libinput/+bug/2115458/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
