Public bug reported:
When I try to connect a USB hard disk to a PC with Ubuntu 24.04.2 LTS
and the kernel 6.11.0-29-generic (package linux-
image-6.11.0-29-generic), it seems to work at first. But when I mount
it, the connection is soon interrupted. The same works fine with an
older kernel 6.2.0+.
With kernel 6.2.0+, lsusb outputs the following for the disk:
linux-image-6.11.0-29-generic
dmesg shows the following with the kernel 6.11.0-29-generic:
[ 110.209303] usb 6-1: new SuperSpeed USB device number 2 using xhci_hcd
[ 110.221840] usb 6-1: New USB device found, idVendor=174c, idProduct=55aa,
bcdDevice= 1.00
[ 110.221850] usb 6-1: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[ 110.221855] usb 6-1: Product: ASM1156-PM
[ 110.221858] usb 6-1: Manufacturer: ASMT
[ 110.221861] usb 6-1: SerialNumber: 00000000000000000000
[ 110.222636] usb-storage 6-1:1.0: USB Mass Storage device detected
[ 110.222916] usb-storage 6-1:1.0: Quirks match for vid 174c pid 55aa: 400000
[ 110.222981] scsi host11: usb-storage 6-1:1.0
[ 111.287439] scsi 11:0:0:0: Direct-Access ASMT ASM1156-PM 0
PQ: 0 ANSI: 6
[ 111.287885] sd 11:0:0:0: Attached scsi generic sg5 type 0
[ 111.288516] sd 11:0:0:0: [sde] Media removed, stopped polling
[ 111.289212] sd 11:0:0:0: [sde] Attached SCSI removable disk
[ 157.617305] usb 6-1: USB disconnect, device number 2
[ 247.486049] usb 6-1: new SuperSpeed USB device number 3 using xhci_hcd
[ 247.498668] usb 6-1: New USB device found, idVendor=174c, idProduct=55aa,
bcdDevice= 1.00
[ 247.498678] usb 6-1: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[ 247.498683] usb 6-1: Product: ASM1156-PM
[ 247.498686] usb 6-1: Manufacturer: ASMT
[ 247.498689] usb 6-1: SerialNumber: 00000000000000000000
[ 247.499478] usb 6-1: USB controller 0000:01:00.0 does not support streams,
which are required by the UAS driver.
[ 247.499485] usb 6-1: Please try an other USB controller if you wish to use
UAS.
[ 247.499488] usb-storage 6-1:1.0: USB Mass Storage device detected
[ 247.499821] usb-storage 6-1:1.0: Quirks match for vid 174c pid 55aa: 400000
[ 247.499939] scsi host11: usb-storage 6-1:1.0
[ 248.565593] scsi 11:0:0:0: Direct-Access ASMT ASM1156-PM 0
PQ: 0 ANSI: 6
[ 248.566121] sd 11:0:0:0: Attached scsi generic sg5 type 0
[ 248.568118] sd 11:0:0:0: [sde] 15628053168 512-byte logical blocks: (8.00
TB/7.28 TiB)
[ 248.568502] sd 11:0:0:0: [sde] Write Protect is off
[ 248.568507] sd 11:0:0:0: [sde] Mode Sense: 43 00 00 00
[ 248.568891] sd 11:0:0:0: [sde] Write cache: enabled, read cache: enabled,
doesn't support DPO or FUA
[ 248.599625] sde: sde1
[ 248.599787] sd 11:0:0:0: [sde] Attached SCSI disk
[ 315.290131] BTRFS: device label Shotwell-1 devid 1 transid 9962 /dev/sde1
(8:65) scanned by pool-udisksd (7407)
[ 315.293907] BTRFS info (device sde1): first mount of filesystem
a8bdf634-bf3d-4d17-99bb-278d52e5cf92
[ 315.293932] BTRFS info (device sde1): using crc32c (crc32c-intel) checksum
algorithm
[ 315.293943] BTRFS info (device sde1): using free-space-tree
[ 315.349655] DMAR: DRHD: handling fault status reg 2
[ 315.349667] DMAR: [DMA Read NO_PASID] Request device [01:00.0] fault addr
0xfffad000 [fault reason 0x06] PTE Read access is not set
[ 315.349873] DMAR: DRHD: handling fault status reg 102
[ 315.349878] xhci_hcd 0000:01:00.0: WARNING: Host System Error
[ 315.349878] DMAR: [DMA Read NO_PASID] Request device [01:00.0] fault addr
0xfffad000 [fault reason 0x06] PTE Read access is not set
[ 346.203915] usb 6-1: device not accepting address 3, error -108
[ 347.626911] usb 6-1: device not accepting address 3, error -108
[ 349.050904] usb 6-1: device not accepting address 3, error -108
[ 349.803083] usb usb6-port1: config error
[ 349.803103] usb 6-1: USB disconnect, device number 3
[ 349.807944] BTRFS error (device sde1): bdev /dev/sde1 errs: wr 0, rd 1,
flush 0, corrupt 0, gen 0
[ 349.807983] BTRFS error (device sde1): failed to read block groups: -5
[ 349.810416] BTRFS error (device sde1): open_ctree failed: -5
[ 349.828865] sd 11:0:0:0: [sde] Synchronizing SCSI cache
[ 349.828902] sd 11:0:0:0: [sde] Synchronize Cache(10) failed: Result:
hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: linux-image-6.11.0-29-generic 6.11.0-29.29~24.04.1
ProcVersionSignature: Ubuntu 6.11.0-29.29~24.04.1-generic 6.11.11
Uname: Linux 6.11.0-29-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.28.1-0ubuntu3.7
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: muenkel 4748 F.... wireplumber
/dev/snd/controlC1: muenkel 4748 F.... wireplumber
/dev/snd/seq: muenkel 4746 F.... pipewire
CasperMD5CheckResult: unknown
CurrentDesktop: KDE
Date: Sat Jul 5 13:23:48 2025
HibernationDevice: RESUME=UUID=5dbc75a3-284f-4e7e-abee-163466c3e13e
InstallationDate: Installed on 2020-04-27 (1895 days ago)
InstallationMedia: Kubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
MachineType: Dell Inc. Precision Tower 7810
ProcFB: 0 simpledrmdrmfb
ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-6.11.0-29-generic
root=/dev/mapper/grp--3-root ro rootflags=subvol=@ quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-6.11.0-29-generic N/A
linux-backports-modules-6.11.0-29-generic N/A
linux-firmware 20240318.git3b128b60-0ubuntu2.14
RfKill:
SourcePackage: linux-hwe-6.11
UpgradeStatus: Upgraded to noble on 2025-03-24 (103 days ago)
dmi.bios.date: 09/25/2019
dmi.bios.release: 65.32
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A32
dmi.board.name: 0GWHMW
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 7
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvrA32:bd09/25/2019:br65.32:svnDellInc.:pnPrecisionTower7810:pvr:rvnDellInc.:rn0GWHMW:rvrA00:cvnDellInc.:ct7:cvr:sku0618:
dmi.product.name: Precision Tower 7810
dmi.product.sku: 0618
dmi.sys.vendor: Dell Inc.
** Affects: linux-hwe-6.11 (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug noble
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https://bugs.launchpad.net/bugs/2116008
Title:
USB disk disconnected with kernel 6.11
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