You seem to confuse username and hostname.

Snippet from another bug report:

... david-oxland@david-oxland-EQ ...

You username is david-oxland
The hostname of your system is david-oxland-EQ

For setting a new password with the procedure above you have to use the
command

passwd david-oxland

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https://bugs.launchpad.net/bugs/2116994

Title:
  Root  says; "user does not exist"

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