Public bug reported:
Installation wizard said Thunberbird cannot be installed
ProblemType: Package
DistroRelease: Ubuntu 24.04
Package: thunderbird 1:115.18.0+build1-0ubuntu0.22.04.1
ProcVersionSignature: Ubuntu 5.15.0-130.140-generic 5.15.168
Uname: Linux 5.15.0-130-generic aarch64
NonfreeKernelModules: prl_fs_freeze prl_fs prl_tg
AddonCompatCheckDisabled: False
ApportVersion: 2.28.1-0ubuntu3.8
Architecture: arm64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: parallels 1931 F.... pulseaudio
BuildID: 20241211204238
CasperMD5CheckResult: pass
Channel: Unavailable
Date: Thu Nov 13 22:36:55 2025
ErrorMessage: new thunderbird package pre-installation script subprocess
returned error exit status 1
ForcedLayersAccel: False
InstallationDate: Installed on 2022-07-07 (1225 days ago)
InstallationMedia: Ubuntu-Server 22.04 LTS "Jammy Jellyfish" - Release arm64
(20220421)
IpRoute:
default via 10.211.55.1 dev enp0s5 proto dhcp src 10.211.55.14 metric 100
10.211.55.0/24 dev enp0s5 proto kernel scope link src 10.211.55.14 metric 100
10.211.55.1 dev enp0s5 proto dhcp scope link src 10.211.55.14 metric 100
MachineType: Parallels International GmbH. Parallels ARM Virtual Machine
NoProfiles: True
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
Python3Details: /usr/bin/python3.12, Python 3.12.3, python3-minimal,
3.12.3-0ubuntu2.1
PythonDetails: N/A
RebootRequiredPkgs: Error: path contained symlinks.
RelatedPackageVersions:
dpkg 1.22.6ubuntu6.5
apt 2.8.3
RunningIncompatibleAddons: False
SourcePackage: thunderbird
Title: package thunderbird 1:115.18.0+build1-0ubuntu0.22.04.1 failed to
install/upgrade: new thunderbird package pre-installation script subprocess
returned error exit status 1
UpgradeStatus: Upgraded to noble on 2025-11-13 (0 days ago)
dmi.bios.date: Wed, 23 Oct 2024 17:26:13
dmi.bios.release: 0.1
dmi.bios.vendor: Parallels International GmbH.
dmi.bios.version: 18.3.3 (53627)
dmi.board.asset.tag: None
dmi.board.name: Parallels ARM Virtual Platform
dmi.board.vendor: Parallels ARM Virtual Machine
dmi.board.version: 0.1
dmi.chassis.type: 2
dmi.chassis.vendor: Parallels International GmbH.
dmi.modalias:
dmi:bvnParallelsInternationalGmbH.:bvr18.3.3(53627):bdWed,23Oct2024172613:br0.1:svnParallelsInternationalGmbH.:pnParallelsARMVirtualMachine:pvr0.1:rvnParallelsARMVirtualMachine:rnParallelsARMVirtualPlatform:rvr0.1:cvnParallelsInternationalGmbH.:ct2:cvr:skuParallels_ARM_VM:
dmi.product.family: Parallels VM
dmi.product.name: Parallels ARM Virtual Machine
dmi.product.sku: Parallels_ARM_VM
dmi.product.version: 0.1
dmi.sys.vendor: Parallels International GmbH.
** Affects: thunderbird (Ubuntu)
Importance: Undecided
Status: New
** Tags: apport-package arm64 noble
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https://bugs.launchpad.net/bugs/2131238
Title:
package thunderbird 1:115.18.0+build1-0ubuntu0.22.04.1 failed to
install/upgrade: new thunderbird package pre-installation script
subprocess returned error exit status 1
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