** Summary changed: - Device fails to resume from suspended state + Device fails to resume from suspended state (HP ZBook 8 G1as 14)
** Summary changed: - Device fails to resume from suspended state (HP ZBook 8 G1as 14) + Certified device fails to resume from suspended state (HP ZBook 8 G1as 14) ** Description changed: + Device: https://ubuntu.com/certified/202502-36316 + The sleep mode on the device does not function correctly. The device can be put to sleep without issue, and the power button pulses indicating it is in sleep mode, however, it fails to resume from sleep. When trying to wake from sleep mode, the device will not acknowledge keyboard presses, mouse movement, or even pressing the power button. The only way to get the device functioning properly again is to hold the power button until shutoff, and then start the device again from a powered off state. The result is the same whether triggered by software (i.e. pressing the 'suspend' button in Ubuntu) or hardware (closing the lid without an external monitor connected). I am using Ubuntu 24.04.3LTS, the package policy info is listed below: linux-oem-6.14: - Installed: 6.14.0-1015.15 - Candidate: 6.14.0-1015.15 - Version table: - *** 6.14.0-1015.15 500 - 500 http://archive.ubuntu.com/ubuntu noble-updates/main amd64 Packages - 500 http://security.ubuntu.com/ubuntu noble-security/main amd64 Packages - 100 /var/lib/dpkg/status + Installed: 6.14.0-1015.15 + Candidate: 6.14.0-1015.15 + Version table: + *** 6.14.0-1015.15 500 + 500 http://archive.ubuntu.com/ubuntu noble-updates/main amd64 Packages + 500 http://security.ubuntu.com/ubuntu noble-security/main amd64 Packages + 100 /var/lib/dpkg/status After trying to put it to sleep and using 'sudo journalctl -b -1' to view the logs from the previous boot, I get the logs attached to this bug report. I have verified the power mode configuration, and the connected IP devices using the following commands [email protected]@Canonical-ZBook:~$ cat /sys/power/mem_sleep [s2idle] [email protected]@Canonical-ZBook:~$ ip a 1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default qlen 1000 - link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00 - inet 127.0.0.1/8 scope host lo - valid_lft forever preferred_lft forever - inet6 ::1/128 scope host noprefixroute - valid_lft forever preferred_lft forever + link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00 + inet 127.0.0.1/8 scope host lo + valid_lft forever preferred_lft forever + inet6 ::1/128 scope host noprefixroute + valid_lft forever preferred_lft forever 2: enp195s0f0: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc fq_codel state UP group default qlen 1000 - link/ether f8:ed:fc:47:f0:9c brd ff:ff:ff:ff:ff:ff - inet 192.168.2.22/24 brd 192.168.2.255 scope global dynamic noprefixroute enp195s0f0 - valid_lft 252814sec preferred_lft 252814sec - inet6 fe80::fe7b:7625:d915:a8b7/64 scope link noprefixroute - valid_lft forever preferred_lft forever + link/ether f8:ed:fc:47:f0:9c brd ff:ff:ff:ff:ff:ff + inet 192.168.2.22/24 brd 192.168.2.255 scope global dynamic noprefixroute enp195s0f0 + valid_lft 252814sec preferred_lft 252814sec + inet6 fe80::fe7b:7625:d915:a8b7/64 scope link noprefixroute + valid_lft forever preferred_lft forever 3: wlp194s0: <NO-CARRIER,BROADCAST,MULTICAST,UP> mtu 1500 qdisc noqueue state DOWN group default qlen 1000 - link/ether 9c:c7:d3:67:f7:6e brd ff:ff:ff:ff:ff:ff + link/ether 9c:c7:d3:67:f7:6e brd ff:ff:ff:ff:ff:ff 4: mpqemubr0: <NO-CARRIER,BROADCAST,MULTICAST,UP> mtu 1500 qdisc noqueue state DOWN group default qlen 1000 - link/ether 52:54:00:dd:3d:19 brd ff:ff:ff:ff:ff:ff - inet 10.142.81.1/24 brd 10.142.81.255 scope global mpqemubr0 - valid_lft forever preferred_lft forever - 5: docker0: <NO-CARRIER,BROADCAST,MULTICAST,UP> mtu 1500 qdisc noqueue state DOWN group default - link/ether ea:49:ff:06:76:02 brd ff:ff:ff:ff:ff:ff - inet 172.17.0.1/16 brd 172.17.255.255 scope global docker0 - valid_lft forever preferred_lft forever + link/ether 52:54:00:dd:3d:19 brd ff:ff:ff:ff:ff:ff + inet 10.142.81.1/24 brd 10.142.81.255 scope global mpqemubr0 + valid_lft forever preferred_lft forever + 5: docker0: <NO-CARRIER,BROADCAST,MULTICAST,UP> mtu 1500 qdisc noqueue state DOWN group default + link/ether ea:49:ff:06:76:02 brd ff:ff:ff:ff:ff:ff + inet 172.17.0.1/16 brd 172.17.255.255 scope global docker0 + valid_lft forever preferred_lft forever ProblemType: Bug DistroRelease: Ubuntu 24.04 Package: linux-image-6.14.0-1015-oem 6.14.0-1015.15 ProcVersionSignature: Ubuntu 6.14.0-1015.15-oem 6.14.11 Uname: Linux 6.14.0-1015-oem x86_64 ApportVersion: 2.28.1-0ubuntu3.8 Architecture: amd64 AudioDevicesInUse: - USER PID ACCESS COMMAND - /dev/snd/controlC2: [email protected] 4570 F.... wireplumber - /dev/snd/controlC1: [email protected] 4570 F.... wireplumber - /dev/snd/controlC0: [email protected] 4570 F.... wireplumber - /dev/snd/seq: [email protected] 4567 F.... pipewire + USER PID ACCESS COMMAND + /dev/snd/controlC2: [email protected] 4570 F.... wireplumber + /dev/snd/controlC1: [email protected] 4570 F.... wireplumber + /dev/snd/controlC0: [email protected] 4570 F.... wireplumber + /dev/snd/seq: [email protected] 4567 F.... pipewire CRDA: N/A CasperMD5CheckResult: pass CurrentDesktop: Unity Date: Fri Nov 14 10:10:25 2025 InstallationDate: Installed on 2025-10-31 (14 days ago) InstallationMedia: Ubuntu 24.04.3 LTS "Noble Numbat" - Release amd64 (20250805.1) MachineType: HP HP ZBook 8 G1as 14 inch Mobile Workstation PC ProcEnviron: - LANG=en_US.UTF-8 - PATH=(custom, no user) - SHELL=/usr/bin/bash - TERM=xterm-256color - XDG_RUNTIME_DIR=<set> + LANG=en_US.UTF-8 + PATH=(custom, no user) + SHELL=/usr/bin/bash + TERM=xterm-256color + XDG_RUNTIME_DIR=<set> ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.14.0-1015-oem root=/dev/mapper/ubuntu--vg-ubuntu--lv ro quiet splash vt.handoff=7 RelatedPackageVersions: - linux-restricted-modules-6.14.0-1015-oem N/A - linux-backports-modules-6.14.0-1015-oem N/A - linux-firmware 20240318.git3b128b60-0ubuntu2.19 + linux-restricted-modules-6.14.0-1015-oem N/A + linux-backports-modules-6.14.0-1015-oem N/A + linux-firmware 20240318.git3b128b60-0ubuntu2.19 SourcePackage: linux-oem-6.14 UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 05/23/2025 dmi.bios.release: 2.1 dmi.bios.vendor: HP dmi.bios.version: X84 Ver. 01.02.01 dmi.board.name: 8E1A dmi.board.vendor: HP dmi.board.version: KBC Version 54.24.00 dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.ec.firmware.release: 84.36 dmi.modalias: dmi:bvnHP:bvrX84Ver.01.02.01:bd05/23/2025:br2.1:efr84.36:svnHP:pnHPZBook8G1as14inchMobileWorkstationPC:pvrSBKPF,SBKPFV2:rvnHP:rn8E1A:rvrKBCVersion54.24.00:cvnHP:ct10:cvr:skuBZ7K8UT#ABA: dmi.product.family: 103C_5336AN HP ZBook dmi.product.name: HP ZBook 8 G1as 14 inch Mobile Workstation PC dmi.product.sku: BZ7K8UT#ABA dmi.product.version: SBKPF,SBKPFV2 dmi.sys.vendor: HP -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/2131539 Title: Certified device fails to resume from suspended state (HP ZBook 8 G1as 14) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-oem-6.14/+bug/2131539/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
