Hi, Original poster here. I tried running snap change 28 (28 was the thunderbird ID) and got much the same output as Antoine, culminating in:
...................................................................... Make snap "thunderbird" unavailable to the system 2025-10-30T07:12:03Z INFO cannot link snap "thunderbird" back, some of its data has already been removed ...................................................................... Remove data for snap "thunderbird" (825) 2025-10-30T07:12:03Z ERROR failed to remove snap "thunderbird" base directory: remove /home/terry/snap/thunderbird: directory not empty Unlike Antoine, I did have a thunderbird directory: terry@optiplex:~$ cd /home/terry/snap/thunderbird terry@optiplex:~/snap/thunderbird$ ls 812 Directory 812 turned out to contain hidden files and directories: terry@optiplex:~/snap/thunderbird/812$ ls -la total 20 drwxr-xr-x 4 terry terry 4096 Sep 25 07:51 . drwxr-xr-x 3 terry terry 4096 Oct 30 07:12 .. drwx------ 9 terry terry 4096 Oct 10 14:58 .config -rw-rw-r-- 1 terry terry 31 Sep 25 07:51 .last_revision drwxrwxr-x 3 terry terry 4096 May 22 2024 .local lrwxrwxrwx 1 terry terry 37 Sep 25 07:51 .themes -> /snap/thunderbird/812/data-dir/themes So I removed everything with rm -r, including the thunderbird directory and tried to install it again. That seems to have made things worse because I now have: terry@optiplex:~/snap$ snap changes ID Status Spawn Ready Summary 28 Undo 21 days ago, at 07:07 GMT - Remove "thunderbird" snap 38 Error yesterday at 15:16 GMT yesterday at 15:16 GMT Auto-refresh snap "firefox" 39 Done today at 06:57 GMT today at 06:58 GMT Auto-refresh snaps "chromium", "core18" 40 Done today at 07:17 GMT today at 07:20 GMT Refresh "gnome-46-2404" snap terry@optiplex:~/snap$ snap install thunderbird snap "thunderbird" is already installed, see 'snap help refresh' t terry@optiplex:~$ snap change 28 Status Spawn Ready Summary Undo 21 days ago, at 07:07 GMT 21 days ago, at 07:07 GMT Stop snap "thunderbird" services Undo 21 days ago, at 07:07 GMT 21 days ago, at 07:07 GMT Run remove hook of "thunderbird" snap if present Done 21 days ago, at 07:07 GMT today at 07:02 GMT Disconnect interfaces of snap "thunderbird" Undone 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Save data of snap "thunderbird" in automatic snapshot set #3 Undone 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Remove aliases for snap "thunderbird" Undone 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Make snap "thunderbird" unavailable to the system Undone 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Remove security profile for snap "thunderbird" (825) Done 21 days ago, at 07:07 GMT today at 07:02 GMT Remove data for snap "thunderbird" (769) Done 21 days ago, at 07:07 GMT today at 07:02 GMT Remove snap "thunderbird" (769) from the system Error 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Remove data for snap "thunderbird" (825) Hold 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Remove snap "thunderbird" (825) from the system Undone 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Disconnect thunderbird:etc-thunderbird from snapd:system-files Undone 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Disconnect thunderbird:network from snapd:network Undone 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Disconnect thunderbird:opengl from snapd:opengl Undone 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Disconnect thunderbird:icon-themes from gtk-common-themes:icon-themes Undone 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Disconnect thunderbird:host-usr-share-hunspell from snapd:system-files Undone 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Disconnect thunderbird:gnome-42-2204 from gnome-42-2204:gnome-42-2204 Undone 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Disconnect thunderbird:desktop-legacy from snapd:desktop-legacy Undone 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Disconnect thunderbird:gsettings from snapd:gsettings Undone 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Disconnect thunderbird:audio-playback from snapd:audio-playback Undone 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Disconnect thunderbird:x11 from snapd:x11 Undone 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Disconnect thunderbird:cups-control from snapd:cups-control Undone 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Disconnect thunderbird:unity7 from snapd:unity7 Undone 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Disconnect thunderbird:home from snapd:home Undone 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Disconnect thunderbird:wayland from snapd:wayland Undone 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Disconnect thunderbird:removable-media from snapd:removable-media Undone 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Disconnect thunderbird:desktop from snapd:desktop Undone 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Disconnect thunderbird:gtk-3-themes from gtk-common-themes:gtk-3-themes Undone 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Disconnect thunderbird:dot-thunderbird from snapd:personal-files Undone 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Disconnect thunderbird:sound-themes from gtk-common-themes:sound-themes Undone 21 days ago, at 07:07 GMT 21 days ago, at 07:12 GMT Disconnect thunderbird:browser-sandbox from snapd:browser-support ...................................................................... Make snap "thunderbird" unavailable to the system 2025-10-30T07:12:03Z INFO cannot link snap "thunderbird" back, some of its data has already been removed ...................................................................... Remove data for snap "thunderbird" (825) 2025-10-30T07:12:03Z ERROR failed to remove snap "thunderbird" base directory: remove /home/terry/snap/thunderbird: directory not empty That final statement is a nonsense because I no longer have a thunderbird directory to be empty. Any thoughts? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/2130315 Title: error: snap "thuderbird" has "remove-snap" change in progress To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/snapd/+bug/2130315/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
