** Description changed: + SRU Justification + [Impact] + Dell Inspiron 7591 hangs while suspending. + + [Fix] + The issue is from this commit after v6.16-rc1 + 07ac275981b1 platform/x86: alienware-wmi-wmax: Add support for manual fan control + + And has been fixed by the commit in v6.18-rc3 + a49c4d48c3b6 platform/x86: alienware-wmi-wmax: Fix NULL pointer dereference in sleep handlers + + [Test] + Dell Inspiron 7591 shouldn't hang while doing suspend and resume test. + + [Where problems could occur] + The commit is straightforward, it is not possible to introduce any regression. + + === + [Summary] During the SRU testing, I found there is one dell laptop didn't go into suspend on both -update and -proposed kernel. After executing systemctl suspend, I can see the screen was off, but the power led didn't shows a breathing LED, then the system got stuck, only way to recover it was by power cycling. After power cycling I used "journalctl -b -1" to see the previous log and saw following log. Nov 21 09:41:38 dell-inspiron-7591-c26881 systemd[1]: session-7.scope: Unit now frozen-by-parent. Nov 21 09:41:38 dell-inspiron-7591-c26881 systemd[1]: [email protected]: Unit now frozen-by-parent. Nov 21 09:41:38 dell-inspiron-7591-c26881 systemd[1]: session-1.scope: Unit now frozen-by-parent. Nov 21 09:41:38 dell-inspiron-7591-c26881 systemd[1]: user.slice: Unit now frozen. Nov 21 09:41:38 dell-inspiron-7591-c26881 systemd[1]: user-1000.slice: Unit now frozen-by-parent. Nov 21 09:41:38 dell-inspiron-7591-c26881 systemd-sleep[4285]: Successfully froze unit 'user.slice'. Nov 21 09:41:38 dell-inspiron-7591-c26881 systemd-sleep[4285]: Performing sleep operation 'suspend'... Nov 21 09:41:38 dell-inspiron-7591-c26881 kernel: PM: suspend entry (s2idle) Nov 21 09:41:38 dell-inspiron-7591-c26881 systemd[1]: grub-initrd-fallback.service: Deactivated successfully. Nov 21 09:41:38 dell-inspiron-7591-c26881 systemd[1]: Finished grub-initrd-fallback.service - GRUB failed boot detection. [Reproduce steps] 1. Install ubuntu 25.10 2. Suspend the system [Expected result] The system should wake up by pressing the power button or by rtc wakeup event. [Actual result] The system got stuck. [Additional information] Following are the DUT that is impacted. https://certification.canonical.com/hardware/201903-26881/ ProblemType: Bug DistroRelease: Ubuntu 25.10 Package: linux-image-6.17.0-5-generic 6.17.0-5.5 ProcVersionSignature: Ubuntu 6.17.0-5.5-generic 6.17.0-rc7 Uname: Linux 6.17.0-5-generic x86_64 ApportVersion: 2.33.1-0ubuntu3 Architecture: amd64 AudioDevicesInUse: - USER PID ACCESS COMMAND - /dev/snd/controlC0: ubuntu 2297 F.... pipewire - ubuntu 2363 F.... wireplumber - /dev/snd/seq: ubuntu 2297 F.... pipewire + USER PID ACCESS COMMAND + /dev/snd/controlC0: ubuntu 2297 F.... pipewire + ubuntu 2363 F.... wireplumber + /dev/snd/seq: ubuntu 2297 F.... pipewire CasperMD5CheckResult: pass CloudArchitecture: x86_64 CloudID: maas CloudName: maas CloudPlatform: maas CloudSubPlatform: seed-dir (http://10.102.152.2:5248/MAAS/metadata/) Date: Fri Nov 21 10:43:45 2025 InstallationDate: Installed on 2025-10-14 (38 days ago) InstallationMedia: Ubuntu 25.10 "Questing Quokka" - Release amd64 (20251007) IwDevWlp59s0Link: Not connected. MachineType: Dell Inc. Inspiron 7590 ProcEnviron: - LANG=en_US.UTF-8 - PATH=(custom, no user) - SHELL=/bin/bash - TERM=screen-256color + LANG=en_US.UTF-8 + PATH=(custom, no user) + SHELL=/bin/bash + TERM=screen-256color ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.17.0-5-generic root=UUID=82bcd0fa-fe5b-4c91-9949-babf76b75987 ro quiet splash crashkernel=2G-4G:320M,4G-32G:512M,32G-64G:1024M,64G-128G:2048M,128G-:4096M vt.handoff=7 RelatedPackageVersions: - firmware-sof N/A - linux-firmware 20250901.git993ff19b-0ubuntu1 + firmware-sof N/A + linux-firmware 20250901.git993ff19b-0ubuntu1 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 06/01/2023 dmi.bios.release: 1.20 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.20.0 dmi.board.vendor: Dell Inc. dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.20.0:bd06/01/2023:br1.20:svnDellInc.:pnInspiron7590:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct10:cvr:sku0922: dmi.product.family: Inspiron dmi.product.name: Inspiron 7590 dmi.product.sku: 0922 dmi.sys.vendor: Dell Inc.
-- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/2132095 Title: The machine didn’t go into suspend and got stuck To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2132095/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
