Public bug reported:
USB HID devices connected via a Dell USB-C Dock become unresponsive
starting with kernel 6.11.x.
Affected devices are Logitech Bolt and Logitech Unifying receivers used for
keyboard and mouse input.
The devices stop responding randomly (keyboard input freezes, mouse stops
moving).
No clean USB disconnect or error is visible in system logs at the time of
failure.
Power-cycling the affected keyboard or mouse does NOT restore functionality.
Only unplugging and re-plugging the USB receiver restores functionality
temporarily
(approximately 1–5 minutes).
When the same USB receivers are connected directly to the laptop (bypassing the
Dell USB-C Dock),
the devices remain stable and do not exhibit the issue.
Disabling USB autosuspend globally using:
echo -1 | sudo tee /sys/module/usbcore/parameters/autosuspend
did not resolve the issue.
In addition, intermittent instability of Bluetooth input devices was observed
under kernel 6.11.x.
The Bluetooth controller is integrated into the laptop and not connected via
the docking station.
This may indicate a broader input or controller-related regression, but the
primary issue described
above is limited to USB devices connected through the dock.
The issue does NOT occur when booting kernel 6.8.0-52-generic, which is fully
stable on this system.
Kernel 6.14 is completely unusable on this hardware (USB and WLAN devices are
not detected at all).
Hardware:
- Dell XPS 15 9570
- Dell USB-C Dock (WD19 family, USB hub with Microchip controller)
- Logitech Bolt Receiver
- Logitech Unifying Receiver
This behavior is a clear kernel regression.
I am willing to assist with further testing if additional information or
specific debug steps are required.
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: linux-image-6.11.0-24-generic 6.11.0-24.24~24.04.1
ProcVersionSignature: Ubuntu 6.11.0-24.24~24.04.1-generic 6.11.11
Uname: Linux 6.11.0-24-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.28.1-0ubuntu3.8
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: arbeit 7217 F.... wireplumber
/dev/snd/controlC0: arbeit 7217 F.... wireplumber
/dev/snd/seq: arbeit 7214 F.... pipewire
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Fri Dec 12 12:26:10 2025
InstallationDate: Installed on 2025-02-10 (305 days ago)
InstallationMedia: Ubuntu 24.04.1 LTS "Noble Numbat" - Release amd64
(20240827.1)
MachineType: Dell Inc. XPS 15 9570
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.11.0-24-generic
root=/dev/mapper/ubuntu--vg-ubuntu--lv ro quiet splash
nvidia.NVreg_UsePageAttributeTable=1 nvidia-drm.modeset=1 vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-6.11.0-24-generic N/A
linux-backports-modules-6.11.0-24-generic N/A
linux-firmware 20240318.git3b128b60-0ubuntu2.21
SourcePackage: linux-hwe-6.11
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/11/2024
dmi.bios.release: 1.42
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.42.0
dmi.board.name: 0YYW9X
dmi.board.vendor: Dell Inc.
dmi.board.version: A06
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.42.0:bd12/11/2024:br1.42:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0YYW9X:rvrA06:cvnDellInc.:ct10:cvr:sku087C:
dmi.product.family: XPS
dmi.product.name: XPS 15 9570
dmi.product.sku: 087C
dmi.sys.vendor: Dell Inc.
** Affects: linux-hwe-6.11 (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug noble
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https://bugs.launchpad.net/bugs/2135119
Title:
USB HID devices behind Dell USB-C Dock become unresponsive starting
with kernel 6.11.x
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