Hello. Following the instructions in step 1, I've attached the requested files. When I run `ubuntu-bug _usr_libexec_gnome-session-binary.120.cras` within the `/var/crash` directory, an internal error occurs, preventing me from continuing the script to resolve step 2. I cannot provide you with the error ID. Following step 3, I've checked https://errors.ubuntu.com/user/ID without success. I await further instructions. Best regards.
El mar, 16 dic 2025 a las 9:25, Daniel van Vugt (<[email protected]>) escribió: > Thank you for taking the time to report this bug and helping to make > Ubuntu better. It sounds like some part of the system has crashed. To > help us find the cause of the crash please follow these steps: > > 1. Run these commands: > journalctl -b0 > journal.txt > journalctl -b-1 > prevjournal.txt > and attach the resulting text files here. > > 2. Look in /var/crash for crash files and if found run: > ubuntu-bug YOURFILE.crash > Then tell us the ID of the newly-created bug. > > 3. If step 2 failed then look at https://errors.ubuntu.com/user/ID where > ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. > Do you find any links to recent problems on that page? If so then please > send the links to us. > > Please take care to avoid attaching .crash files to bugs as we are > unable to process them as file attachments. It would also be a security > risk for yourself. > > > ** Package changed: gnome-shell (Ubuntu) => ubuntu > > ** Changed in: ubuntu > Status: New => Incomplete > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/2136025 > > Title: > My PC crashes and I have to restart it > > To manage notifications about this bug go to: > https://bugs.launchpad.net/ubuntu/+bug/2136025/+subscriptions > > ** Attachment added: "journal.txt" https://bugs.launchpad.net/bugs/2136025/+attachment/5934597/+files/journal.txt ** Attachment added: "prevjournal.txt" https://bugs.launchpad.net/bugs/2136025/+attachment/5934598/+files/prevjournal.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/2136025 Title: My PC crashes and I have to restart it To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/2136025/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
