Public bug reported:
Description
On Ubuntu with kernel 6.17.0-19-generic, suspend intermittently fails.
The laptop enters suspend, screen goes black, but disk activity LED
continues blinking. On wake, the screen stays black and the system never
recovers, requiring a hard reboot.
Hardware
ASUS UX410UAR
Intel UHD Graphics 620 (8086:5917)
Intel Wireless 8265
What I found in logs
Two previous suspend/resume cycles succeeded in deep mode.
The failing cycle stops at: kernel:
PM: suspend entry (deep)
No later PM: suspend exit or ACPI: PM: Low-level resume complete appears.
Before the failure, the journal shows i915/DRM warnings, including:
[drm] *ERROR* Atomic update failure on pipe A
and repeated
workqueue: i915_hpd_poll_init_work [i915] hogged CPU
This suggests a kernel/firmware suspend issue, likely involving i915
during S3 suspend/resume.
Expected result
System suspends and resumes normally, with display restored.
Actual result
Black screen on suspend/resume path, system unrecoverable, hard reboot required.
Current workaround (testing)
Testing mem_sleep_default=s2idle instead of deep.
ProblemType: Bug
DistroRelease: Ubuntu 25.10
Package: linux-image-6.17.0-19-generic 6.17.0-19.19
ProcVersionSignature: Ubuntu 6.17.0-19.19-generic 6.17.13
Uname: Linux 6.17.0-19-generic x86_64
NonfreeKernelModules: zfs
ApportVersion: 2.33.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: amaury 10238 F.... wireplumber
/dev/snd/seq: amaury 10186 F.... pipewire
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Wed Mar 18 08:41:18 2026
InstallationDate: Installed on 2023-07-18 (973 days ago)
InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64
(20230223)
Lsusb:
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 0bda:58d2 Realtek Semiconductor Corp. USB2.0 HD UVC
WebCam
Bus 001 Device 003: ID 8087:0a2b Intel Corp. Bluetooth wireless interface
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
MachineType: ASUSTeK COMPUTER INC. UX410UAR
ProcEnviron:
LANG=fr_FR.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.17.0-19-generic
root=UUID=462549f9-0026-4998-aa55-9147eb870b5e ro quiet splash
mem_sleep_default=s2idle
crashkernel=2G-4G:320M,4G-32G:512M,32G-64G:1024M,64G-128G:2048M,128G-:4096M
vt.handoff=7
RelatedPackageVersions:
firmware-sof N/A
linux-firmware 20250901.git993ff19b-0ubuntu1.9
SourcePackage: linux
UpgradeStatus: Upgraded to questing on 2026-01-19 (58 days ago)
dmi.bios.date: 04/16/2019
dmi.bios.release: 5.12
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX410UAR.309
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX410UAR
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrUX410UAR.309:bd04/16/2019:br5.12:svnASUSTeKCOMPUTERINC.:pnUX410UAR:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX410UAR:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: ZenBook
dmi.product.name: UX410UAR
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug questing wayland-session
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https://bugs.launchpad.net/bugs/2144722
Title:
Suspend S3 (deep) causes black screen and hard reboot on ASUS
UX410UAR (Intel UHD 620, i915)
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